Member Avatar for caperjoe

I've had these three *@$^%'s on my system for about a month now and everything I try to remove them fails. In safe mode I run CWShredder, Ad-Aware, Spybot S&D, AboutBuster, and try to pick them out with RegLite, But they immediately reappear on startup. When I try to Unregister the dll's using Regsvr32 I get a fail message telling me file not found even though I can clearly see the dll's in System32. Also, when I run Ad-aware it sees the im64.dll in System32 folder, but it will not remove it, saying" im64.dll is not a valid Windows image" and to check against my install disk. Does anyone know how to remove these irritating trojans? Please help. Thanks. Here's my most recent HJT log:

Logfile of HijackThis v1.98.0
Scan saved at 9:51:30 AM, on 03/09/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Utilites\Norton AntiVirus 2002\navapsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\ZipToA.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\PROGRA~1\Utilites\NORTON~1\navapw32.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\Program Files\QUICKENW\QWDLLS.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Utilites\Ad Aware\Ad-aware 6\Ad-aware.exe
C:\Program Files\Utilites\Hijack This\HijackThis.exe

O2 - BHO: F1 Organizer Class - {00000EF1-0786-4633-87C6-1AA7A44296DA} - C:\WINDOWS\System32\ATPART~1.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Utilites\SPYBOT~1\SDHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Utilites\Norton AntiVirus 2002\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Utilites\Norton AntiVirus 2002\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\Utilites\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [CloneCDElbyCDFL] "C:\Program Files\Burner Stuff\CloneCd\ElbyCheck.exe" /L ElbyCDFL
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: Run Time.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {05317530-B882-449D-9421-18D94FA3ED34} (OSInfo Control) -
O16 - DPF: {08C818C3-2F1E-11D0-9223-00A0244D2920} (ChartFX IE Client Object) -
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) -
O16 - DPF: {16095503-786F-4097-AED6-5D567A26D760} (SiS_OCX Control) -
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
O16 - DPF: {861DB4B6-3838-11D2-8E50-002018200E57} (MrSIDI Control) -
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) -
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15008/CTPID.cab

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  • 4 Replies
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  • Latest Post Latest Post by PoA

Dani AI

Generated

Persistent, self-restoring BHOs and DLLs usually mean something on the system is recreating them (a hidden service/driver, scheduled task, or a loader that runs early). The fact that regsvr32 reports "file not found" while the file is visible simply means regsvr32 couldn't call an unregister export (or the DLL is corrupted/packed) — it is not itself a reliable removal test.

Practical next steps (in order of safety):

  1. Isolate and back up. Unplug the machine from the network and copy only personal data (documents, pictures) to removable media. Do not back up executables or browser profiles until cleaned.

  2. Use offline-capable inspection tools to find the creator/loader. Run Autoruns to locate the BHO/Run/Services/Scheduled Task entries and use its "Jump To" to see the exact registry keys. Use Process Explorer and Handle to see which running process has the DLL open (that process is likely the re-creator). Autoruns: https://learn.microsoft.com/sysinternals/downloads/autoruns
    Process Explorer: https://learn.microsoft.com/sysinternals/downloads/process-explorer
    Handle: https://learn.microsoft.com/sysinternals/downloads/handle

  3. Remove safely. Uncheck and delete the offending Autoruns entries, then boot from a clean medium (Windows PE or a rescue CD) and delete the DLLs and any leftover registry keys. If entries reappear immediately, search Autoruns tabs for Services, Drivers, Scheduled Tasks, and Winsock providers — one of those is usually responsible.

  4. Clear recovery points. As noted, System Restore can reintroduce files. Disable System Restore and delete old restore points, then reboot and verify files are gone.

  5. Verify with an offline scanner and patch. Run an offline scanner (for example Microsoft Safety Scanner) and fully update OS/AV before reconnecting. If the infection resists these steps, plan a clean OS install after preserving verified personal data.

As hinted, tools and up-to-date diagnostics matter — Autoruns and Process Explorer give deeper visibility than a single log and will usually show what is recreating the files.

Recommended Answers

All 4 Replies

Member Avatar for deonnanicole

You may want to update HijackThis to the newest version and post a new log, just in case the newer version happens to pick up anything the other one didn't. :) I believe the newest version in 1.98.2.

Member Avatar for PoA

But they immediately reappear on startup. When I try to Unregister the dll's using Regsvr32 I get a fail message telling me file not found even though I can clearly see the dll's in System32. Also, when I run Ad-aware it sees the im64.dll in System32 folder, but it will not remove it, saying" im64.dll is not a valid Windows image" and to check against my install disk. Does anyone know how to remove these irritating trojans?

Last time I encounter like you do. I simply went to the file's location and deleted it which cant be removed by anti-spyware or anti-virus program.
Hope it helps.

Member Avatar for caperjoe

I have tried to remove the ATPartners and NetPal files and dll's but they keep respawning.

Here's the HJT log in the newest version:

Logfile of HijackThis v1.98.2
Scan saved at 1:08:59 PM, on 03/09/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Utilites\Norton AntiVirus 2002\navapsvc.exe
C:\WINDOWS\System32\ZipToA.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\CTHELPER.EXE
C:\PROGRA~1\Utilites\NORTON~1\navapw32.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\Program Files\QUICKENW\QWDLLS.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Utilites\Hijackthis\HijackThis.exe

F3 - REG:win.ini: load=????????????????????????
O2 - BHO: F1 Organizer Class - {00000EF1-0786-4633-87C6-1AA7A44296DA} - C:\WINDOWS\System32\ATPART~1.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\Utilites\SPYBOT~1\SDHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Utilites\Norton AntiVirus 2002\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Utilites\Norton AntiVirus 2002\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\Utilites\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Jet Detection] "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [CloneCDElbyCDFL] "C:\Program Files\Burner Stuff\CloneCd\ElbyCheck.exe" /L ElbyCDFL
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: Run Time.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\QUICKENW\QWDLLS.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: {05317530-B882-449D-9421-18D94FA3ED34} (OSInfo Control) -
O16 - DPF: {08C818C3-2F1E-11D0-9223-00A0244D2920} (ChartFX IE Client Object) -
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) -
O16 - DPF: {16095503-786F-4097-AED6-5D567A26D760} (SiS_OCX Control) -
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
O16 - DPF: {861DB4B6-3838-11D2-8E50-002018200E57} (MrSIDI Control) -
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) -
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15008/CTPID.cab

Member Avatar for PoA

Have you turned off the system restore? If not, you have to turn it off. Then try to remove it again.

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