Member Avatar for mikoyan

Hi guys
Had the most unexpected problem

Yesterday I installed Kaspersky's internet suite 7.0 on my toshiba equium and got an error message with HP in it. So I uninstalled my HP products and my computer is fine.

I have just installed the same antivirus on my fiancees laptop and it has basically crashed: This is what happens:

1. Loads windows uneventfully
2. Error report asking whether to report to microsoft
3. On attempting to connect to internet - screen flashes the following message then computer restarts:
message
'A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time youve seen this stop error screen, restart your computer...

If this screen appears again follow these steps:
i} Check to be sure you have adequate disk space - I surely do!
ii}If a driver is identified in the stop message, disable the driver - check with manufacturer for updates
iii} Check with hardware vendor for BIOS updates. Disable BIOS memory options such as caching or shadowing

Technical information:

*** STOP: 0X0000008E (0XC0000005, 0X845182D6, 0XF045BACC, 0X00000000)

The error log created by windows for reporting is as follows:

BCCode:1000008e
BCP1: C0000005
BCP2: 842C72D6
BCP3: F056FACC
BCP4: 00000000
OSver: 5_1_2600
SP: 2_0 Product 768_1

Can anyone figure this out?

  • 1 Contributor
  • 3 Replies
  • 229 Views
  • 3 Days Discussion Span
  • Latest Post Latest Post by mikoyan

Dani AI

Generated

A short expert summary and practical troubleshooting steps for the crash pattern reported here.

The symptoms point to a kernel‑mode exception: a low‑level driver or faulty memory/firmware can trigger the system to stop to protect itself. Microsoft’s debugger documentation explains this class of bug check and why drivers, memory or BIOS/firmware are the usual suspects. (See Microsoft: Bug Check 0x8E — KERNEL_MODE_EXCEPTION_NOT_HANDLED.)
Start with clean, reproducible tests so you can narrow the cause quickly.

  1. Remove the security product cleanly before re‑testing. Use the vendor removal utility or the product’s official uninstall procedure and run it from Safe Mode if needed; Kaspersky documents its removal tool and notes platform caveats. (See Kaspersky removal tool.)
  2. Verify RAM with a standalone tester. Create a bootable Memtest86+ USB/CD and run multiple passes (overnight if possible). Memory errors are a very common cause of random BSODs. (See Memtest86+.)
  3. Stress and isolate drivers. Use Driver Verifier (on a test machine) or disable non‑Microsoft drivers one at a time to isolate the culprit; network/filter drivers and AV kernel filters are common triggers. (See Microsoft Driver Verifier.)
  4. Update BIOS, chipset and vendor drivers, and disable BIOS caching/shadowing while testing. If the crash happens when networking initializes, temporarily disable network adapters to see whether a network/filter driver is involved. (Microsoft notes these troubleshooting steps for similar stop errors.)
  5. If a repeatable crash remains, capture minidumps and analyze with WinDbg (or share the dump with the vendor) — the dump often identifies the offending driver or module. (See Microsoft crash dump analysis.)

If these steps still don’t resolve the problem, the failure mode leans toward hardware or deep driver incompatibility; in that case the laptop vendor’s diagnostics and support are the next stop. This advice is offered to complement ’s thread report and to give a short, ordered checklist for isolating driver vs. hardware vs. AV conflicts.

Bug Check 0x8E — KERNEL_MODE_EXCEPTION_NOT_HANDLED
Kaspersky removal tool (kavremover) — removal instructions and notes
Memtest86+ — official memory tester and downloads
Driver Verifier — Microsoft documentation
You may receive an error message: STOP 0x00000050 or STOP 0x0000008E (Microsoft support)

Member Avatar for mikoyan

I have restored my sytem and the problem seems solved but recurs when I re install kaspersky. I have also contacted the kaspersky team. I suspect problen with win XP since sound driver went missing some time ago too!

Member Avatar for mikoyan

Correction: Its kaspersky internet suite 2009 not ver 7.0. Am in the process of reinstaling windows to see whether it solves the problem!

Member Avatar for mikoyan

The anti virus installed well on my other laptop and I had to download Avast for the laptop with the problem.

Reinstalling XP did not solve the problem.

Suspect hardware, BIOS, incompatibilities. Either way, Im happy now!

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.