Member Avatar for bajagolfer

after installing xp service pack 2, when i click on my norton antivirus (2002) it won't come up?????

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reported that Norton Antivirus 2002 stopped opening after installing XP Service Pack 2, and later noted Yahoo Messenger would not connect. suggested a firewall/compatibility angle. The problems described fit two common, verifiable scenarios after SP2: Windows introduced a new firewall/security components that changed how network and shell components are allowed to run, and older antivirus/firewall products often lack tested compatibility with those changes.

Practical troubleshooting checklist (in order):

  • Check Services and Task Manager for any Norton processes or services. If they are missing or fail to start, try a Repair from Add/Remove Programs, then reboot.
  • Temporarily disable the Windows Firewall to see if Yahoo Messenger connects; do this only briefly for testing, then re-enable protection. If disabling helps, add Yahoo Messenger to the firewall exceptions or allow its ports.
  • If Norton supplies its own firewall/protection drivers, they can conflict with the Windows Firewall. Disable one firewall at a time to isolate which blocks traffic or the program UI.
  • If Repair does not restore Norton UI or services, uninstall Norton completely, reboot, then reinstall a version that lists compatibility with SP2 or later Windows updates. Back up settings where possible before uninstalling.
  • Keep the OS and messaging client up to date; many older clients require updated versions to work correctly with post-SP2 networking/security.

Caution: XP SP2 and Norton 2002 are both old and unsupported. Running an unsupported OS or antivirus exposes the machine to risk; consider migrating to a supported platform and security product when feasible.

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Member Avatar for caperjack

Time to ugrade Norton ,the 2005s' are out now .
Check this out ,

Member Avatar for bajagolfer

Time to ugrade Norton ,the 2005s' are out now .
Check this out ,

yea, thanks caper, i'm going to try that... another question-- also after installing sp2 i can't access my yahoo msgr??? help please, thank you!!

Member Avatar for caperjack

yea, thanks caper, i'm going to try that... another question-- also after installing sp2 i can't access my yahoo msgr??? help please, thank you!!

Sorry no Yahoo on my machine .Probably a firewall issue

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