Hi guys, this could be a difficult one, so all help and patience would be very gratefully recieved.
I am asking for help for my brothers laptop, he has the win32/adware.virtumonde virus.
I have searched this forum and many others before asking for help. He canot access his computor at all! before the desktop loads up the fake warning screen comes on, then nothing else. All solutions I have read say to download the removal tool and free scanners etc to the desktop then start in safe mode and run them. but, as I have said he cant get to the desktop to use the internet, nor can he get the laptop to start in safe mode.
Second problem is, I have a little knowledge of computers, he has none and I can only contact him over the phone as he is 100 miles away from me!
Any suggestions would be great!