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I've tried scanning my friends computer with CCleaner and Spybot as well as anti-virus and nothing was solved.

The computer prompts "Application Failed to Load" errors upon log in. Then a program called PhotoGallery tries to install automatically but fails repeatedly. There is no internet connection either. The wireless signal shows it is connected but it can not load any websites. Here is the HiJackThis log please be aware that I probably will not be able to get to the computer until at least Friday at the latest. So please list every step to follow in order so I can take proper and prompts action so I don't hold up anyone's time.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:43:16 PM, on 8/4/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\NVIDIA Corporation\NvMixer\NvMixerTray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
G:\iTunesHelper.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Common Files\AOL\Loader\aolload.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [NvMixerTray] C:\Program Files\NVIDIA Corporation\NvMixer\NvMixerTray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "G:\iTunesHelper.exe"
O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: SATARAID5.lnk = ?
O8 - Extra context menu item: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://G:\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - G:\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {37A273C2-5129-11D5-BF37-00A0CCE8754B} (TTestGenXInstallObject) - http://asp.mathxl.com/wizmodules/testgen/i...GenXInstall.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1043715467890
O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players/PearsonInstallAsst2.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {E6D23284-0E9B-417D-A782-03E4487FC947} (Pearson MathXL Player) - http://asp.mathxl.com/books/_Players/MathPlayer.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Windows CardSpace (idsvc) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WUSB54GCSVC - GEMTEKS - C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe

--
End of file - 8307 bytes

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Last Post by jholland1964
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The computer prompts "Application Failed to Load" errors upon log in. Then a program called PhotoGallery tries to install automatically but fails repeatedly.

For the above part of your post, I am guessing that this has something to do with either your Olympus Master software or else your HP...whatever you have...printer?
Neither of these programs...the Olympus Master OR your HP Updates need to run at start up and can easily be run manually, I would remove both of those from autostart and see if this makes a difference with the Photo Gallery program trying to install. Both of these have a Photo Gallery portion to them. There is also a Windows Live Photo Gallery which may be trying to load. Don't know if you have tried to install this or not, if so the application failed, possibly because the download was corrupt. Have you looked in your Add/remove to see if there is a Photo Gallery of some kind listed there? If so try uninstalling it.
Now wireless is really something I don't know about so I cannot help you there. But how long has that problem been happening?

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For the above part of your post, I am guessing that this has something to do with either your Olympus Master software or else your HP...whatever you have...printer?
Neither of these programs...the Olympus Master OR your HP Updates need to run at start up and can easily be run manually, I would remove both of those from autostart and see if this makes a difference with the Photo Gallery program trying to install. Both of these have a Photo Gallery portion to them. There is also a Windows Live Photo Gallery which may be trying to load. Don't know if you have tried to install this or not, if so the application failed, possibly because the download was corrupt. Have you looked in your Add/remove to see if there is a Photo Gallery of some kind listed there? If so try uninstalling it.
Now wireless is really something I don't know about so I cannot help you there. But how long has that problem been happening?

I just found out that all of the Olympus Software can be uninstalled because my friend just got a new camera. The HP stuff I'll try disabling and see if that helps. As for the Photo Gallery I checked the Add/Remove Programs and didn't see any instance of Windows Live Photo Gallery when I first checked out the computer.

As for the Wireless issue, it has been on going since the beginning of July as far as I understand. My friend has a tendency to not notify me of the problems till weeks after they occur. I think mainly because they don't use their computer too much. They did have an issue with the Wireless before because they had AVG 8 and another piece of Anti-virus/Firewall software conflicting each other. I removed the other one and left AVG and the problems went away. I checked to see if that was the issue again and it was not.

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Camera software can be a pain really. Much of the time if you use a card reader instead of just hooking the camera to the computer the software that came with the camera doesn't need to be installed at all. I have had three digital cameras, an HP, and two Olympus and used card readers with all and never installed any of the software that came with the cameras.
I am "leaning" towards the problem being the HP Image program...it too contains a Photo Gallery portion. Ask him if he uses this, if not, uninstall it. If he does, be sure he has the disks and have him totally uninstall it. See if he still gets that Photo Gallery message. If he doesn't then he knows that is what caused it. It was probably a corrupt file in there. If he wants to use the program then have him install again but when he does have him go offline, disable his antivirus and firewall and install. Reboot and see if the message comes back, if not then he knows that is what the problem was. Be sure to then have him re-enable the antivirus and firewall.

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Thanks for the advice. I asked about the Photo Gallery Software and they said they do use the Photo Gallery software from HP. So I went ahead uninstalled all of the HP Software. Soon Zone Alarm started popping up all kinds of notifications about the uninstall. Once it got to the end this one notification wouldn't go away. So I had to disable zonealarm to let the uninstall finish.

I then discovered some body messed with the "basic" zonealarm firewall software I installed for them. Some one had installed security suite of zone alarm, I just don't know how they got the free trial to run that long. Anyways I went ahead and uninstalled it and decided I would put the basic back on after I was done. Rebooted the computer and all of the application errors, the photo gallery trying to install went away and the wireless started working again. Looks like the zonealarm security suite conflicted with AVG8.

So I reinstalled the HP Software for them and decided to keep zone alarm off and just let the Windows Firewall run. It will save me a lot of headaches and them as well. They had a similar problem like this before with firewall software, I just didn't think it would have come back again.

Thanks for you help!

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Happy that I could supply some help. Good detective work on your part finding that Zone Alarm problem. Bravo to you!!!
Now should your friend question the use of the Windows Firewall here is the explanation I always use as to why I myself use it and not another. Have kept this from a forum I used for years, fellow really always gave top notch advise and this has worked for me without difficulty for going on 5 years;

Windows Firewall blocks only incoming stuff whereas third-party firewalls block both incoming and outgoing stuff. This means that were you to inadvertently allow a trojan to be installed, WF would not prevent it from calling home with whatever information it had managed to harvest from your computer (passwords, monitored keystrokes, etc, etc). So, in theory, a third-party utility will offer a greater level of security than WF. However ...

... simply adopting safe surfing practices (not downloading applications from warez sites or via file-sharing utilities, not installing no-cost applications from little-known developers, etc, etc, etc) and running a good antivirus utility should be sufficient to prevent any trojans or other unwanted items from finding their way onto your computer and so a bi-directional firewall is, IMO, of less importance than many people seem to think.

Furthermore, look back over old threads and you'll find few (if any) instances of a person being "stung" as a result of using WF - but you'll find significantly more threads relating to problems caused by the use of a third-party firewall (botched updates, etc).

There is, however, no "one size fits all" answer here. Should you use your computer for online banking/shopping and should it be shared with file-sharing children, then it might not be a bad idea to install a third-party firewall, if you trust the other users to surf sensibly, then WF is probably perfectly sufficient for your needs.

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