I inadvertantly installed a virus because windows media player asked me to download a mp3codec and I accepted expecting that if it was a virus Norton would catch it.
It mainly seems to effect Internet explorer. when I open it, it will open two windows with various ads ranging from adware removers to a porn site once, it seems to like search engines mainly. I have three users though and it seems that the first user to log in gets the previously mentioned symptoms. Any other user that logs on has Internet Explorer lock up on them on start up.
I have went through the "Read me first" thread so I will post what all I have done:
went through add and remove programs
ran windows malicious software removal tool
downloaded and ran malawrebytes anti-malware
ran the ESET Online scanner
MBA-M Found quite a few things but didn't find the root of the problem everything keeps coming back.
Windows malicious software removal tool didn't find anything.
The ESET scanner would be what I say is the best, it finds everything, but when I look at the log it doesn't delete or clean everything successfully.
one file bugs me, extmgr32.dll and I don't know how to delete it because it says access denied.
I went to c:windows/system32/ and changed the name to extm.dll and something created another extmgr32.dll. I can delete the new extmgr32.dll but everytime I do a new one appears. The extm.dll I can't delete.
I attached all the logs that I have, that I know where they are. I have an eset log a hijackthis log and three MBA-M logs two showing dirty and 1 showing clean. If anyone wants my Norton log and knows where it's at I'll get that for them. Also I have ran Windows Defender with nothing found. I searched extmgr32.dll on ask.com and found an antivirus site called Prevx CSI, I downloaded thier free trial and it found extmgr32.dll as a problem but you have to buy a license to clean it. I figure there's a good chance it will only clean it as good as ESET which after multiple boots and multiple scans has yet to successfully delete the main problem.
Please and Thanks for any help you can give me.