Member Avatar for st029

I have been playing this online game called runescape, and everytime I play it my computer keeps rebooting... the computer just restarts again, there is no blue screen message, there is no scandisk, nothing ... the computer just starts up again.

I have tried everything the game's site owners have recommended but still the problem persists ..

I'm running Win XP, with IE6 and the game requires java, and my Java is the latest version as well, any clues ?

here is my HJT log :

Logfile of HijackThis v1.99.0
Scan saved at 3:44:15 PM, on 2/9/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\WINDOWS\soundman.exe
C:\WINDOWS\System32\AcerGoto.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\RAMpage\RAMpage.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\WINDOWS\system32\GSICON.EXE
C:\WINDOWS\system32\dslagent.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Fong CT\My Documents\HijackThis\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.flags.net/country.php?country=UNKG&section=CURR
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [AcerGoto] C:\WINDOWS\System32\AcerGoto.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [RAMpage] "C:\Program Files\RAMpage\RAMpage.exe" M=28 T=5 A B P="C:\Program Files\RAMpage\RAMpageConfig.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
O4 - HKLM\..\Run: [GSICONEXE] GSICON.EXE
O4 - HKLM\..\Run: [DSLAGENTEXE] dslagent.exe USB
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2A32B14F-4D29-4EA3-AC54-E9B19F436CE7} (Scanner Class) -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.
O23 - Service: avast! iAVS4 Control Service - Unknown - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe

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  • Latest Post Latest Post by DMR

Dani AI

Generated

Quick summary and a focused checklist that builds on ’s and ’s suggestions: the symptom you describe — instant restarts while the game is running with no visible blue screen — is usually one of two things: Windows is encountering a system fault and immediately rebooting, or the machine is losing power/protectively shutting down under load (PSU/thermal). First priority is to make the OS stop auto-restarting so you can capture the real failure (STOP code + minidump). Follow the Startup and Recovery settings (sysdm.cpl → Advanced → Startup and Recovery → Settings): uncheck “Automatically restart”, enable writing an event to the system log and set small memory dumps to %SystemRoot%\Minidump so Windows will leave useful artifacts when it fails. (learn.microsoft.com)

Once dumps/BSOD or crash events are being recorded, inspect the System log in Event Viewer for unexpected-shutdown indicators (Event ID 6008, Kernel/Kernel‑Power entries like 41) and for WER/BugCheck entries that point to a STOP code or driver filename. Correlate timestamps with the gaming sessions and with any recent driver or service installs — that correlation is often the key to narrowing the fault. (learn.microsoft.com)

If the dump or events point to a driver, roll back or do a clean reinstall of the graphics driver (driver updates can introduce crashes under load). If the dump isn’t helpful or no dump is produced, treat it as a hardware/power problem: stress-test the GPU and CPU to reproduce the crash (benchmarks/stress tools), watch temperatures, and test or swap the power supply if possible — intermittent supply under peak load is a classic cause of instant reboots during gaming. Also confirm good airflow, clean fans/heatsinks, and firmly reseat cards and power connectors before replacing parts; when working on the PSU or mains wiring, follow safety precautions or use a technician. (gamespot.com)

What to record and keep: a photo of the BSOD STOP line (if it appears), the small dump file in %SystemRoot%\Minidump, and the System event entries around the crash time. Those three artifacts (STOP code, minidump, and matching Event Viewer entries) are the most actionable pieces of evidence for identifying whether this is a driver bug, overheating, or a failing PSU.

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Member Avatar for DMR

Your log is clean.


1. Do the restarts occur only when playing this particular game?

2. Are there any errors/messages in your log files which might help pinpoint the problem? You can view the logs by opening the Event Viewer application in your Administrative Tools folder.

3. Has the problem been present ever since you first started using the game, or did it start sometime after that?

Member Avatar for st029

Hey thanks for the reply ...

Well the prob occurs mostly when I'm playing the game, yes, but it happens also sometimes when I'm not but that's pretty rare ... I have upgraded my video card from 32 MB to 64 MB, contacted my ISP ( no problems with my acct or line) tried with a different modem, changed my USB ports but they don't help ...

So ... any clues ?

Member Avatar for DMR

OK, but as I asked before:

- Are there any errors/messages in your log files which might help pinpoint the problem? You can view the logs by opening the Event Viewer application in your Administrative Tools folder.

- Has the problem been present ever since you first started using the game, or did it start sometime after that?

Member Avatar for dlh6213

Does your power supply have enough oomph for your video card?

How much RAM does your system have?

Member Avatar for st029

Ok to answer the 2 queries ..

my comp has 256 RAM my vid card is 64 MB ...
is that enough ?

as for the event logs ... hmm .. well I have to go through that and get back on this ...

well this prob has been happening before , but only on rare occasions ... but when online gaming, it occurs on aregular basis ... in fact it actually it happens practically every session I am on ...

Member Avatar for DMR

Your amount of RAM and VRAM should be fine; even if you had a problem of insufficient memory, I really doubt it would cause something as drastic as hard restarts.

1. Check your logs and get back to us. Don't be surprised if the logs hold no clues though; when systems crash in an abrupt enough way, they often don't have a chance to write to the logs before they go down.

2. Do you play any other online games, and if so, do they crash the system as well?

3. If it's just Runescape, has you tried removing and reinstalling the program?

4. Open your computer's case and check everything carefully:

- Are all fans running properly and smoothly?
- Is the interior free of dust and dirt, and is the machine sufficiently ventilated?
- Remove and re-insert all PCI cards, memory modules, and cables. Make sure all are seated/connected correctly and firmly.

5. You could obviously have a weak or failing piece of hardware. If possible, try replacing your video, network, etc. cards one at a time.

6. You can test your RAM with the free "memtest86" utility, which can be downloaded here:

http://www.memtest86.com/

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