I cannot access 'my computer', 'my documents' or the control panel.
I can access the internet and office packages fine.
I have tried to do a system restore but get an error message saying that the restore was unsuccessful.
When I click on the 'my computer' icon (or any of the above) I get an egg timer, then the screen flickers but nothing opens and instead I get an error message saying that windows explorer encountered a problem and needs to close.
I have norton anti-virus which found a dial up trojan virus and deleted it but that has made no difference.
I have gone into safe mode and CAN access 'my computer' this way.
I have read on this forum about a virus and something to do with Hijackthis - can anyone help me and give me advice what to do - in laymens terms!!