I need some help if possible. My friend's computer has been infected with some type of virus or trojan (I think).
When I attempt to run anything in Norton Anti-virus (2004) on WinXP the NAV program simply closes down within 2-3 seconds.
I then attempted to uninstall NAV using control panel but when I click the remove button I get a message asking if I really want to exit the installation and then it shuts down. I am able to uninstall other programs OK - just NAV is the problem.
Another weird happening - internet access still works and most sites are available - but not symantec or any other Norton related site (browser closes). Even when I go to Google and type Norton as a search item the browser just closes down. Other Google searches work OK.
Seems like I have been contaminated somehow - can anyone point me in the right direction to identify the type of infrction I have and possibly the cure. Otherwise a full cean install of WinXP may be needed - trying to avoid this if I can.
Many Thanks for the help !!!