system crashes,gets slow, and network gets down,Hijacklog file pvded

[hbmarar]

hi to all,

Thanks for zeroth as he mentioned this place and the way.

I have used the Hijackthis and created the log files of my three systems.It gets slow often especially when trying to access a remote desktop.

Also, the system labelled communication do not gets connected instead it would be showing a blue screen with this mesage:

A fatal exception OE has occurred at 0028:Coo1545A.

I am attaching the logfile of this system at first:

Logfile of HijackThis v1.99.1
Scan saved at 10:00:15 AM, on 5/17/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)


Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\IGFXTRAY.EXE
C:\WINDOWS\SYSTEM\HKCMD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE


O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: YourSiteBar - {86227D9C-0EFE-4f8a-AA55-30386A3F5686} - C:\PROGRA~1\YOURSI~1\YSB.DLL (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\SYSTEM\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\SYSTEM\hkcmd.exe
O4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
O4 - HKLM\..\Run: [IST Service] \ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "C:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [NPFMonitor] C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O16 - DPF: {42F2C9BA-614F-47C0-B3E3-ECFD34EED658} (Installer Class) - http://www.ysbweb.com/ist/softwares/v4.0/ysb_regular.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 61.1.96.69,61.1.96.71

Hope I had been brief and best in providing all the informations that could bring you easiness in helping me.

Thanking you sincerely
Marar

[crunchie]

marar,

Hi and welcome to the Daniweb forums :).

===============

Download the Adware.Istbar removal utility from Symantec and following the instructions on the same page.

===============

Run HiJackThis, click "Scan", then check(tick) the following, if present:

O3 - Toolbar: YourSiteBar - {86227D9C-0EFE-4f8a-AA55-30386A3F5686} - C:\PROGRA~1\YOURSI~1\YSB.DLL (file missing)

O4 - HKLM\..\Run: [IST Service] \ISTsvc\istsvc.exe

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O16 - DPF: {42F2C9BA-614F-47C0-B3E3-ECFD34EED658} (Installer Class) - http://www.ysbweb.com/ist/softwares...ysb_regular.cab

Now, with all windows closed except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure your able to "view system and hidden files/ folders:"

Search for...

ISTsvc

...using "Start | Search...". It will likely be in your program files folder.

-

Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them in "Safe Mode".

-

Reboot.

===============

To help protect your system from hostile ActiveX content, or special 'downloadable' files:

Download, install and keep updated, SpywareBlaster. If you've installed it for the first time:

1) Check for any available updates; if present, they'll be automatically downloaded and installed.
2) Next, "Enable all protection".
3) Exit the program.

-

Note: Remember to regularly check for updates.

===============

After rebooting your PC, rescan with hijackthis and post a new log.
Let me know how things are now.

[hbmarar]

hi ,

thanbks for that reply and i have done to the best i believe.

Here is the final report.
-----------------------------------------------
Symantec Adware.Istbar Removal Tool 1.0.7

registry: HKEY_USERS\.DEFAULT\Software\Avenue Media (key deleted)
registry: HKEY_USERS\.DEFAULT\Software\IST (key deleted)
registry: HKEY_USERS\.DEFAULT\Software\Policies\Avenue Media (key deleted)
registry: HKEY_LOCAL_MACHINE\SOFTWARE\Avenue Media (key deleted)
registry: HKEY_LOCAL_MACHINE\SOFTWARE\ISTsvc (key deleted)
registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ISTsvc (key deleted)
registry: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Avenue Media (key deleted)
registry: HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main: BandRest (value deleted)
registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main: BandRest (value deleted)
registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run: IST Service (value deleted)

Adware.Istbar has not been found on your computer.
---------------------------------------------------------------
HIJACKTHISLOG FILE AFTER ALLT THE PROCESS
---------------------------------------------------------------
Logfile of HijackThis v1.99.1
Scan saved at 5:35:45 PM, on 5/17/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\IWP\NPFMNTOR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\IGFXTRAY.EXE
C:\WINDOWS\SYSTEM\HKCMD.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\TOOLBOX2.0\JAVASOFT\JRE\1.3.1\BIN\JAVAW.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\NOVELL\CLIENT32\NWPOPUP.EXE
\\WEB SERVER\D\HIJACKTHIS.EXE

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\SYSTEM\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\SYSTEM\hkcmd.exe
O4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
O4 - HKLM\..\Run: [Symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] "C:\Program Files\Norton AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [NPFMonitor] C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 61.1.96.69,61.1.96.71

-------------------------------------------------------------------
thanking you once again for the concern and consideration , iremain
Hari

[crunchie]

Congratulations! Your log looks clean - good work!

===============

Now that your PC is clean you need to follow these easy steps to keeping it this way:

Secure your Internet Explorer by going here and following the instructions there.

Use a firewall to help prevent your PC's control being usurped by undesireables. There is a link to a good, free firewall in my signature.

Install and keep updated, Ad-Aware SE, and Spybot S&D.
Run them both on a regular basis, following the manufacturer's recommendations.

Install an anti-virus. There are some good, free AV's available today. Make sure that it is updated regularly and have it scan your system often.

Check for Windows Updates. Microsoft regularly post updates for your systems safe running. Make sure to take advantage of this. Reboot when installed and return to make sure there are no others.

Clear your Temp folders.
Clear out your Temporary internet files and other temp files.
Go to Start > Settings > Control Panel >Internet Options.
Under the General tab click the Delete temporary internet files,
delete all Offline content as well. Clear out Cookies.

Also, go to Start > Find/search > Files or folders > in the named box, type: *.tmp and choose Edit > select all -> File > delete.

Empty/delete the entire contents of the C:\Windows\temp folder and C:\temp folder, if you have one. (Contents but not the folder itself.)

C:\Documents and Settings\username\Local Settings\Temp\

In order to view these files you may have to select 'show hidden files/folders.' Instructions on how to here.

Empty the Recycle Bin.

-

If you are still having problems, post back.

-

Happy surfing,

crunchie.

[hbmarar]

hi ,

Thanks for the follow up mail with lots of tips and advice.It was very kind of you to help me make my systems clean and in good working condition.

I have done all the steps as mentioned in your reply and after the actions I have just ran the hijackthis.Again, I am providing you the log file details that was generated.

--------------------------------------------------------------------
Logfile of HijackThis v1.99.1
Scan saved at 5:52:10 PM, on 5/17/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\NOVELL\CLIENT32\NWPOPUP.EXE
C:\PROGRAM FILES\TV VIEWER\TVWAKEUP.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\TV VIEWER\ANNCLIST.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\RTVSCN95.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\DEFWATCH.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\IGFXTRAY.EXE
C:\WINDOWS\SYSTEM\HKCMD.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\VPTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
\\WEB SERVER\D\HIJACKTHIS.EXE

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [bpcpost.exe] C:\WINDOWS\SYSTEM\bpcpost.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\SYSTEM\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\SYSTEM\hkcmd.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NORTON~1\vptray.exe
O4 - HKLM\..\RunServices: [TVWakeup] C:\Progra~1\TVView~1\tvwakeup.exe
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [VidSvr]
O4 - HKLM\..\RunServices: [Announcements] C:\Program Files\TV Viewer\annclist.exe
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\NORTON~1\rtvscn95.exe
O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\NORTON~1\defwatch.exe
O4 - Startup: Microsoft Office.lnk = C:\WINDOWS\Application Data\Microsoft\Installer\{90280409-6000-11D3-8CFE-0050048383C9}\misc.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 61.1.96.69,61.1.96.71

-----------------------------------------------------------------------------------
Thanking you once again for the concern and considerations shown and expect or hope the same concern in future too ,....I wish you a very nice day and a great time.
I remain

Harish Balakrishanan Marar

[crunchie]

Hi Harish Balakrishanan Marar. I am concerned about a file that is now showing in your log.
Please go here and have this file scanned.

C:\WINDOWS\SYSTEM\SPOOL32.EXE

Please pst back the results of the scan.

[hbmarar]

hi,

I have tried to scan with that link but it justs hang ..and I have installed the firewall which do not allow it to be seen with the network.

Then, It goes on crashing often ....I am really worried ...

here is the log i created on 19/05 2005 and now it goes on crashing if tried to acess the network.
------------------------------------------------
Logfile of HijackThis v1.99.1
Scan saved at 4:32:43 PM, on 5/20/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\NOVELL\CLIENT32\NWPOPUP.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\RTVSCN95.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\DEFWATCH.EXE
C:\PROGRAM FILES\SYGATE\SPF\SMC.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\IGFXTRAY.EXE
C:\WINDOWS\SYSTEM\HKCMD.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\VPTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\TOOLBOX2.0\JAVASOFT\JRE\1.3.1\BIN\JAVAW.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\SYSTEM\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\SYSTEM\hkcmd.exe
O4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NORTON~1\vptray.exe
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\SYGATE\SPF\SMC.EXE -startgui
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\NORTON~1\rtvscn95.exe
O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\NORTON~1\defwatch.exe
O4 - HKLM\..\RunServices: [SmcService] C:\PROGRAM FILES\SYGATE\SPF\SMC.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O15 - Trusted Zone: http://*.yahoomail.com
O15 - Trusted Zone: http://*.rediffmail.com
O15 - Trusted Zone: http://*.vsnl.com
O15 - Trusted Zone: http://*.meramail.com
O15 - Trusted Zone: http://*.indiatimes.com
O15 - Trusted Zone: http://mail.permaweld.com
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 61.1.96.69,61.1.96.71

--------------------------------------------------------------------------
please help me and I would like to post you the log reports of some other systems too
shall I send it as a new thread....
Wishing you a gr8 time and nice day,I remain

Harish Balakrishnan Marar

[crunchie]

See if you can locate C:\WINDOWS\SYSTEM\SPOOL32.EXE and right click on the file. Select 'properties' and get all the information you can. Manufacturer, instal date etc.

Please post any other logs into separate threads, indicating that they are for different systems to this one :).

[hbmarar]

hi,

Thanks for the patience and concern shown by you first of all.

As you have asked in the reply, I have made note of the properties which I am quoting as below:

Version : 4.10.1998
Description: Spooler Subsytem Process
Copyright: Microsoft Coreporation 94-98

Other Version information:

Company Name: Microsoft Corp.
Internal Name : Spool32
Language : English (US)
Original Filename: spool32.exe
Product Name: Microsoft(R)Windows(R)
Operating System
Product Version: 4.10.1998

Hope this was the specifications you asked to me in your reply and thanks for the consideration and wishing you a gr8 day and nice time,

Harish Balakrishnan Marar

[crunchie]

Sorry to mess you around, but did you copy and paste the above information, or did you type it here?
The reason I ask is because of the spelling error in this word; Coreporation
There should be no 'e.'

[hbmarar]

hi,

Yes i typed the properties and the spelling mistake occured from me.
Thanks.
I believe : ' it is ok' to type.

sincerely
Harish Balakrishnan Marar

[crunchie]

Can you please post a startup list using hijackthis.

Run hijackthis and go to>Open the Misc Tools section then hit the generate startuplist log after placing a check in the list also minor sections.

The problem you are experiencing may well not be related to malware. We will wait and see.

[hbmarar]

hi,

Thanks for the reply and concern.Right now today morning, I reached office and started the system, I tried to access my system which made it get stuck.Then neither the keyboard / mouse works.

On restart, it started fine , i ran the hijackthis.after that i closed the hijackthis and then came the blue screen again sayin ' An exception has occurred - some memory location-etc...

I have done as you said earlier and is pasting here the startuplog created by hijackthis.
-------------------------------------------------------------------------
StartupList report, 5/25/05, 9:53:57 AM
StartupList version: 1.52.2
Started from : C:\HJT\HIJACKTHIS.EXE
Detected: Windows 98 SE (Win9x 4.10.2222A)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
* Including empty and uninteresting sections
* Showing rarely important sections
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\NOVELL\CLIENT32\NWPOPUP.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\RTVSCN95.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\DEFWATCH.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\VPTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\HJT\HIJACKTHIS.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

Shell folders AltStartup:
*Folder not found*

User shell folders Startup:
*Folder not found*

User shell folders AltStartup:
*Folder not found*

Shell folders Common Startup:
[C:\WINDOWS\All Users\Start Menu\Programs\StartUp]
*No files*

Shell folders Common AltStartup:
*Folder not found*

User shell folders Common Startup:
*Folder not found*

User shell folders Alternate Common Startup:
*Folder not found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
TaskMonitor = C:\WINDOWS\taskmon.exe
SystemTray = SysTray.Exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
vptray = C:\PROGRA~1\NORTON~1\vptray.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce

*No values found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnceEx

*No values found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SchedulingAgent = mstask.exe
rtvscn95 = C:\PROGRA~1\NORTON~1\rtvscn95.exe
defwatch = C:\PROGRA~1\NORTON~1\defwatch.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce

*No values found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

*No values found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce

*No values found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnceEx

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServices

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce

*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
*No values found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce
*No subkeys found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnceEx
*No subkeys found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
*No subkeys found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
*No subkeys found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run
*No subkeys found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce
*No subkeys found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnceEx
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServices
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Run
*Registry key not found*

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Run
*Registry key not found*

--------------------------------------------------

File association entry for .EXE:
HKEY_CLASSES_ROOT\exefile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .COM:
HKEY_CLASSES_ROOT\comfile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .BAT:
HKEY_CLASSES_ROOT\batfile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .PIF:
HKEY_CLASSES_ROOT\piffile\shell\open\command

(Default) = "%1" %*

--------------------------------------------------

File association entry for .SCR:
HKEY_CLASSES_ROOT\scrfile\shell\open\command

(Default) = "%1" /S

--------------------------------------------------

File association entry for .HTA:
HKEY_CLASSES_ROOT\htafile\shell\open\command

(Default) = C:\WINDOWS\SYSTEM\MSHTA.EXE "%1" %*

--------------------------------------------------

File association entry for .TXT:
HKEY_CLASSES_ROOT\txtfile\shell\open\command

(Default) = C:\WINDOWS\NOTEPAD.EXE %1

--------------------------------------------------

Enumerating Active Setup stub paths:
HKLM\Software\Microsoft\Active Setup\Installed Components
(* = disabled by HKCU twin)

[SetupcPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection SetupcPerUser 64 C:\WINDOWS\INF\setupc.inf

[AppletsPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection AppletsPerUser 64 C:\WINDOWS\INF\applets.inf

[FontsPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection FontsPerUser 64 C:\WINDOWS\INF\fonts.inf

[{5A8D6EE0-3E18-11D0-821E-444553540000}] *
StubPath = rundll32.exe advpack.dll,LaunchINFSectionEx C:\WINDOWS\INF\icw.inf,PerUserStub,,36

[PerUser_ICW_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_ICW_Inis 0 C:\WINDOWS\INF\icw97.inf

[{89820200-ECBD-11cf-8B85-00AA005B4383}] *
StubPath = rundll32.exe advpack.dll,UserInstStubWrapper {89820200-ECBD-11cf-8B85-00AA005B4383}

[>{60B49E34-C7CC-11D0-8953-00A0C90347FF}MICROS] *
StubPath = RunDLL32 IEDKCS32.DLL,BrandIE4 SIGNUP

[{89820200-ECBD-11cf-8B85-00AA005B4395}] *
StubPath = rundll32.exe advpack.dll,LaunchINFSectionEx C:\WINDOWS\SYSTEM\ie4uinit.inf,Shell.UserStub,,36

[>PerUser_MSN_Clean] *
StubPath = C:\WINDOWS\msnmgsr1.exe

[{CA0A4247-44BE-11d1-A005-00805F8ABE06}] *
StubPath = RunDLL setupx.dll,InstallHinfSection PowerCfg.user 0 powercfg.inf

[PerUser_Msinfo] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_Msinfo 64 C:\WINDOWS\INF\msinfo.inf

[PerUser_Msinfo2] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_Msinfo2 64 C:\WINDOWS\INF\msinfo.inf

[MotownMmsysPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection MotownMmsysPerUser 64 C:\WINDOWS\INF\motown.inf

[MotownAvivideoPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection MotownAvivideoPerUser 64 C:\WINDOWS\INF\motown.inf

[{22d6f312-b0f6-11d0-94ab-0080c74c7e95}] *
StubPath = rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\mplayer2.inf,PerUserStub

[MotownMPlayPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection MotownMPlayPerUser 64 C:\WINDOWS\INF\mplay98.inf

[PerUser_Base] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_Base 64 C:\WINDOWS\INF\msmail.inf

[ShellPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection ShellPerUser 64 C:\WINDOWS\INF\shell.inf

[Shell2PerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection Shell2PerUser 64 C:\WINDOWS\INF\shell2.inf

[PerUser_winbase_Links] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_winbase_Links 64 C:\WINDOWS\INF\subase.inf

[PerUser_winapps_Links] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_winapps_Links 64 C:\WINDOWS\INF\subase.inf

[PerUser_LinkBar_URLs] *
StubPath = C:\WINDOWS\COMMAND\sulfnbk.exe /L

[TapiPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection TapiPerUser 64 C:\WINDOWS\INF\tapi.inf

[PerUserOldLinks] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUserOldLinks 64 C:\WINDOWS\INF\appletpp.inf

[MmoptRegisterPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection MmoptRegisterPerUser 64 C:\WINDOWS\INF\mmopt.inf

[OlsPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection OlsPerUser 64 C:\WINDOWS\INF\ols.inf

[OlsMsnPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection OlsMsnPerUser 64 C:\WINDOWS\INF\ols.inf

[PerUser_Paint_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_Paint_Inis 64 C:\WINDOWS\INF\applets.inf

[PerUser_Calc_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_Calc_Inis 64 C:\WINDOWS\INF\applets.inf

[PerUser_dxxspace_Links] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_dxxspace_Links 64 C:\WINDOWS\INF\applets1.inf

[PerUser_MSBackup_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_MSBackup_Inis 64 C:\WINDOWS\INF\applets1.inf

[PerUser_CVT_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_CVT_Inis 64 C:\WINDOWS\INF\applets1.inf

[PerUser_Enable_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_Enable_Inis 64 C:\WINDOWS\INF\enable.inf

[MotownRecPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection MotownRecPerUser 64 C:\WINDOWS\INF\motown.inf

[PerUser_Vol] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_Vol 64 C:\WINDOWS\INF\motown.inf

[PerUser_MSWordPad_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_MSWordPad_Inis 64 C:\WINDOWS\INF\wordpad.inf

[PerUser_RNA_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_RNA_Inis 64 C:\WINDOWS\INF\rna.inf

[PerUser_DCC_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_DCC_Inis 64 C:\WINDOWS\INF\rna.inf

[PerUser_Wingames_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_Wingames_Inis 64 C:\WINDOWS\INF\appletpp.inf

[PerUser_Sysmon_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_Sysmon_Inis 64 C:\WINDOWS\INF\appletpp.inf

[PerUser_Sysmeter_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_Sysmeter_Inis 64 C:\WINDOWS\INF\appletpp.inf

[PerUser_netwatch_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_netwatch_Inis 64 C:\WINDOWS\INF\appletpp.inf

[PerUser_CharMap_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_CharMap_Inis 64 C:\WINDOWS\INF\appletpp.inf

[PerUser_Onlinelnks_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_Onlinelnks_Inis 64 C:\WINDOWS\INF\appletpp.inf

[PerUser_Dialer_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_Dialer_Inis 64 C:\WINDOWS\INF\appletpp.inf

[PerUser_ClipBrd_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_ClipBrd_Inis 64 C:\WINDOWS\INF\clip.inf

[MmoptMusicaPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection MmoptMusicaPerUser 64 C:\WINDOWS\INF\mmopt.inf

[MmoptJunglePerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection MmoptJunglePerUser 64 C:\WINDOWS\INF\mmopt.inf

[MmoptRobotzPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection MmoptRobotzPerUser 64 C:\WINDOWS\INF\mmopt.inf

[MmoptUtopiaPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection MmoptUtopiaPerUser 64 C:\WINDOWS\INF\mmopt.inf

[PerUser_CDPlayer_Inis] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection PerUser_CDPlayer_Inis 64 C:\WINDOWS\INF\mmopt.inf

[{44BBA842-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\msnetmtg.inf,NetMtg.Install.PerUser.W95

[{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = "C:\PROGRA~1\OUTLOO~1\setup50.exe" /APP:OE /CALLER:IE50 /user /install

[{7790769C-0471-11d2-AF11-00C04FA35D02}] *
StubPath = "C:\PROGRA~1\OUTLOO~1\setup50.exe" /APP:WAB /CALLER:IE50 /user /install

[OlsAolPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection OlsAolPerUser 64 C:\WINDOWS\INF\ols.inf

[OlsAttPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection OlsAttPerUser 64 C:\WINDOWS\INF\ols.inf

[OlsCompuservePerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection OlsCompuservePerUser 64 C:\WINDOWS\INF\ols.inf

[OlsProdigyPerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection OlsProdigyPerUser 64 C:\WINDOWS\INF\ols.inf

[Shell3PerUser] *
StubPath = rundll.exe C:\WINDOWS\SYSTEM\setupx.dll,InstallHinfSection Shell3PerUser 64 C:\WINDOWS\INF\shell3.inf

[{44BBA851-CC51-11CF-AAFA-00AA00B6015C}] *
StubPath = rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\wpie5x86.inf,PerUserStub

[{9EF0045A-CDD9-438e-95E6-02B9AFEC8E11}] *
StubPath = C:\WINDOWS\SYSTEM\updcrl.exe -e -u C:\WINDOWS\SYSTEM\verisignpub1.crl

--------------------------------------------------

Enumerating ICQ Agent Autostart apps:
HKCU\Software\Mirabilis\ICQ\Agent\Apps

*Registry key not found*

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=
run=

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=Explorer.exe
SCRNSAVE.EXE=
drivers=mmsystem.dll power.drv

--------------------------------------------------

Checking for EXPLORER.EXE instances:

C:\WINDOWS\Explorer.exe: PRESENT!

C:\Explorer.exe: not present
C:\WINDOWS\Explorer\Explorer.exe: not present
C:\WINDOWS\System\Explorer.exe: not present
C:\WINDOWS\System32\Explorer.exe: not present
C:\WINDOWS\Command\Explorer.exe: not present
C:\WINDOWS\Fonts\Explorer.exe: not present

--------------------------------------------------

C:\WINDOWS\WININIT.INI listing:

*File not found*

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 23/5/2005, 18:26:28)

[rename]
C:\WINDOWS\SYSTEM\HPBMMON.DLL=C:\WINDOWS\SYSTEM\HPBMMON.001

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

Set NWLANGUAGE=ENGLISH

--------------------------------------------------

C:\CONFIG.SYS listing:

*File is empty*

--------------------------------------------------

C:\WINDOWS\WINSTART.BAT listing:

*File not found*

--------------------------------------------------

C:\WINDOWS\DOSSTART.BAT listing:

*File not found*

--------------------------------------------------

Checking for superhidden extensions:

.lnk: HIDDEN! (arrow overlay: yes)
.pif: HIDDEN! (arrow overlay: yes)
.exe: not hidden
.com: not hidden
.bat: not hidden
.hta: not hidden
.scr: not hidden
.shs: HIDDEN!
.shb: HIDDEN!
.vbs: not hidden
.vbe: not hidden
.wsh: not hidden
.scf: HIDDEN! (arrow overlay: NO!)
.url: HIDDEN! (arrow overlay: yes)
.js: not hidden
.jse: not hidden

--------------------------------------------------

Verifying REGEDIT.EXE integrity:

- Regedit.exe found in C:\WINDOWS
- .reg open command is normal (regedit.exe %1)
- Company name OK: 'Microsoft Corporation'
- Original filename OK: 'REGEDIT.EXE'
- File description: 'Registry Editor'

Registry check passed

--------------------------------------------------

Enumerating Browser Helper Objects:

*No BHO's found*

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
Maintenance-Defragment programs.job
Maintenance-ScanDisk.job
Maintenance-Disk cleanup.job

--------------------------------------------------

Enumerating Download Program Files:

[Microsoft XML Parser for Java]
CODEBASE = file://C:\WINDOWS\Java\classes\xmldso4.cab
OSD = C:\WINDOWS\Downloaded Program Files\Microsoft XML Parser for Java.osd

[DirectAnimation Java Classes]
CODEBASE = file://C:\WINDOWS\SYSTEM\dajava.cab
OSD = C:\WINDOWS\Downloaded Program Files\DirectAnimation Java Classes.osd

[Internet Explorer Classes for Java]
CODEBASE = file://C:\WINDOWS\SYSTEM\iejava.cab
OSD = C:\WINDOWS\Downloaded Program Files\Internet Explorer Classes for Java.osd

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\SYSTEM\MACROMED\FLASH\FLASH.OCX
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[YInstStarter Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\YINSTHELPER.DLL
CODEBASE = http://download.yahoo.com/dl/yinst/yinst_current.cab

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?38484.8666782407

--------------------------------------------------

Enumerating Winsock LSP files:

NameSpace #1: C:\WINDOWS\SYSTEM\rnr20.dll
Protocol #1: C:\WINDOWS\SYSTEM\mswsosp.dll
Protocol #2: C:\WINDOWS\SYSTEM\mswsosp.dll
Protocol #3: C:\WINDOWS\SYSTEM\mswsosp.dll
Protocol #4: C:\WINDOWS\SYSTEM\mswsosp.dll
Protocol #5: C:\WINDOWS\SYSTEM\msafd.dll
Protocol #6: C:\WINDOWS\SYSTEM\msafd.dll
Protocol #7: C:\WINDOWS\SYSTEM\msafd.dll
Protocol #8: C:\WINDOWS\SYSTEM\rsvpsp.dll
Protocol #9: C:\WINDOWS\SYSTEM\rsvpsp.dll

--------------------------------------------------

Enumerating Win9x VxD services:

VNETSUP: vnetsup.vxd
NDIS: ndis.vxd,ndis2sup.vxd
JAVASUP: JAVASUP.VXD
CONFIGMG: *CONFIGMG
NTKern: *NTKERN
VWIN32: *VWIN32
VFBACKUP: *VFBACKUP
VCOMM: *VCOMM
COMBUFF: *COMBUFF
IFSMGR: *IFSMGR
IOS: *IOS
MTRR: *mtrr
SPOOLER: *SPOOLER
UDF: *UDF
VFAT: *VFAT
VCACHE: *VCACHE
VCOND: *VCOND
VCDFSD: *VCDFSD
VXDLDR: *VXDLDR
VDEF: *VDEF
VPICD: *VPICD
VTD: *VTD
REBOOT: *REBOOT
VDMAD: *VDMAD
VSD: *VSD
V86MMGR: *V86MMGR
PAGESWAP: *PAGESWAP
DOSMGR: *DOSMGR
VMPOLL: *VMPOLL
SHELL: *SHELL
PARITY: *PARITY
BIOSXLAT: *BIOSXLAT
VMCPD: *VMCPD
VTDAPI: *VTDAPI
PERF: *PERF
VRTWD: C:\WINDOWS\SYSTEM\vrtwd.386
VFIXD: C:\WINDOWS\SYSTEM\vfixd.vxd
VNETBIOS: vnetbios.vxd
NDISWAN: ndiswan.vxd
VREDIR: vredir.vxd
DFS: dfs.vxd
NWLink: nwlink2.vxd
NOVELLNIOS: nios.vxd

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

WebCheck: C:\WINDOWS\SYSTEM\WEBCHECK.DLL

--------------------------------------------------
Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\policies\Explorer\Run

*Registry key not found*

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\policies\Explorer\Run

*Registry key not found*

--------------------------------------------------

End of report, 22,566 bytes
Report generated in 0.231 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
--------------------------------------------------------------------------

As a new reply I am posting the hijackthis log created today.Thanking you a lot crunchie to stand by me and helping me.
Wishing you a gr8 day, I remain

sincerely
Harish Balakrishnan Marar

[hbmarar]

hi crunchie,

I am pasting the hijackthis log file too here for in case you think to view that too.

-----------------------------------------------------------------------
Logfile of HijackThis v1.99.1
Scan saved at 9:51:43 AM, on 5/25/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\NOVELL\CLIENT32\NWPOPUP.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\RTVSCN95.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\DEFWATCH.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\VPTRAY.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\HJT\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://login.meramail.com/
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NORTON~1\vptray.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\NORTON~1\rtvscn95.exe
O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\NORTON~1\defwatch.exe
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YHEXBMES0521.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 61.1.96.69,61.1.96.71

-----------------------------------------------------------------

with regards,
Harish Balakrishnan Marar

[crunchie]

Hi again. Looking at those logs I see nothing that stands out as not being necessary. So I think we can rule out any malware now.
Let's try running scandisk.

Here is how to do it from Microsoft;

Click the Start button.
Point to Programs, point to Accessories, point to System Tools, and then click ScanDisk.
Click the drive you want to scan, and choose either the Standard or Thorough test.
Click Start.

The Standard test checks the files and folders on the selected drives for errors.
The Thorough test will give you further options. It performs the Standard test plus checks your hard disk drive for physical damage. You can even specify to scan areas of your disk containing only data files, or just the areas with system files, or both.
Both Standard and Thorough have a set of Advanced options that help you to deal with lost file fragments, invalid files, and files that overlap the same disk space. You can also choose to keep a log file of what ScanDisk finds.

If you have problems try doing it in safe mode.

You should also try defragmenting your hard drive.

Let me know how you get on.

[hbmarar]

hi crunchie,

Hope you would not mind, if this reply ia a bit lengthy.

I tried scandisk with thorough option and after a few minutes poped a window with 3 options -> ignore and continue,Covert to files,and freeing space.
I gave for freeing space option and the scan process was re-initiated.

Now during the process came the blue window with the message:-

' A fatal exception 0E has occurred at 0028:C001545A. The current application would be terminated.'{[ I do not about which application that screen was talking about]}

Scandisl was still running after my pressing my key.Then after sometime came the popup window saying:- ' Scandisk has restarted 10 times b'coz windows or some programm has been writing'.

{}

Crunchie, this system used to crash like this even before the current OS and and that time I believed it was the virus and worms as broadband was throughout the LAN without any security considerations.and at the same time came the letter from Microsoft for procurring the windows originals for the pirated once.So the C: drive was completedly formatted of every system, and then installed the windows 98.

Also, Norton 2005 and corporate edition were there in this system and with gr8 difficulty the 2005 was removed.In one of my systems(not this one), the first screen that comes even now is the symantec configuration file is missing with a 'OK' button and then username and password.Till that evening it was working , morning with this message and MS Office corrupted.

I mentioned this because, If this piece of information proves useful for you to trace my problem , i would be mory happy.

Thanking you ,

Harish Balakrishnan Marar

[hbmarar]

hi crunchie,

The scandisk result is typed below.

---------------------------------------------
Scandisk did notfind any eerrors on this drive.
9765960 kb total disk space
0 bytes in bad sectors.
6291456 bytes in 744 folders.
33177600 bytes in 187 hidden folders.
1564221440 bytes in 9349 user files.
8199856 kb available on disk.
8192 bytes in each allocation unit.
1220745 total allowed unit on disk.
1024982 available allocation unit.
-----------------------------------------------------

Thanking you in advance for the concern,considerationand above all patience with me.

Wishing you a gr8 day with joy and spirit and nice time,

with regards,
Harish Balakrishnan Marar

[crunchie]

Hi again. Please bear with me as I am going to ask some of my colleagues if they can take a look here and see what your problem may be :).

[hbmarar]

Hi again. Please bear with me as I am going to ask some of my colleagues if they can take a look here and see what your problem may be :).

hi,
I was thinking you might have got bored because of me.Well, it is ok for your friends to view my problem as I sincerely require a solution for it.

Thanking you for the concern shown and help, i remain

sincerely
Harish Balakrishnan Marar

[crunchie]

Not bored, just a little uncertain as to the problem :).

[Catweazle]

General fatal exception error troubleshooting
http://www.computerhope.com/issues/ch000223.htm#02

List of Microsoft KB articles related to specific fatal exception errors
http://www.helpwithwindows.com/techfiles/fatal-0e-errors.html

[dlh6213]

Hi Harish, Comotose had a thought (he actually has a lot of them, but this one had to do with your problem :) )

You could be having a memory problem -- well, your computer could be having a memory problem. Do you remember if you added any RAM around the time you started having trouble? If so, there could be an incompatability problem.

If not, it could still mean that a stick of RAM has gone bad, or is just not seated properly.

Use a wrist strap, or other means, to protect against static electricity, and try removing one stick at a time, booting your system with one stick missing at a time, and see if it makes any difference.

If it does, replace the RAM and boot up again -- if it works, it was just not seated well; if it still doesn't, the RAM is either bad or incompatible.

Try different RAM slots as well.

If none of this makes any difference, the problem must lie elsewhere.