Am new to this site, a learner still learning, and having annoying problems with my computer. Have been getting excessive internet account usage, and when doing a virus scan, have noticed that many MS KB updates have been uninstalled. Have spoke to MS and they claim that they don't uninstall KB updates when updating. Strange???
Also on MS Defender when I open up there are two service and driver entries that are claimed to be required for the security of the computer. One is identifiable, but the other has no satisfactory information to confirm if it's legit. When I attempt to block it, it comes up with a failed error, and will not block it. Strange???
After going through MS Defender "History" box I've found numerous insertions that I didn't "ALLOW", and I don't know whether they are updates from servers or malicious insertions.
I have installed on my computer:
PC Security Shield Vi Robot (Antivirus)
PC Security Shield Firewall
PC Security Shiel Registry Cleaner.
I have tried to get answers from PC Security Shield tech support to confirm if any of these challenges by MS Defender are their updates for all the programmes, and have found a brickwall, and have been fobbed off. And Hauri who is the updating server for the virus and firewall programme, redirects me back to PC Security Shield.
I believe that the only way to rid my computer of all these annoying problems, and possibly malicious insertions that has got past MS Defender is to clean down the computer completely.
Can anyone give me a simple step-by-step procedure for taking such an extreme action.
I have the recovery disk supplied by Acer for Windows XP.
Has anyone have any knowledge of these programme listed above, whether they are of a high quality, or what would be a better quality programes.