I've been battling a 'downloader' virus which Norton can't repair, access to the file was denied, and after my last attempt to get rid of it via reboot, safe mode, scan, I got 13 error messages when I rebooted back to regular windows. The 'RUNDLL' messages read: Error loading w001c697.dll The specified module could not be found. Of course there are 13 specific modules that aren't found, though all begin with 'w00'.
It doesn't appear to be a difficult problem to fix but then again I'm learning on my feet, have no clue what to do and now I'm here. Any help would be appreciated.