Member Avatar for DEBBERINSKY

Hi, My name is Debbie and I'm really frustrated!
I have had several attempts at running housecall online because weird things are going on and my norton 20006 internet security hasn't picked naything up...but the housecall closes by itself in the middle of the scan.

I have given up for the day and tried shutting down my computer and received the following errors when shutting down my computer:

End Program - sw
The system cannot end this program because it is waiting for a response from you - I clicked cancel and my screensaver came on.

This message was under the one above:
dwwin.exe
DLL Initialization FAILED
Application faliure to initialize because the wiendow station is shutting down.
I then clicked OK

This error message appeared:
SW: AcrRd32.exe Application Error
Instruction at 0x5ad71531 failed to .....0x000000014

If you can help me I would really appreaciate it - I'm so frustrated!
I'm going to try shutting down again...wish me luck!

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Dani AI

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reported an online scanner aborting mid-scan and several shutdown-time crashes that reference the Windows error-reporting component and an Acrobat Reader process. Those symptoms can come from several non-exclusive causes: a third-party app (or its plug‑in) crashing during shutdown, corrupted Windows system files, hardware faults (memory/disk), or malware that interferes with scans and shutdown routines. Moving this to the Virus forum (as did) was sensible — treat it as a security/instability triage until ruled out.

Practical triage (priority order):

  • Check Event Viewer (Application and System logs) for time-stamped errors to see which module and fault code are recorded (eventvwr.msc).
  • Boot Safe Mode with Networking (F8 on startup). Run an up-to-date second‑opinion scanner (for example, Malwarebytes or Microsoft Safety Scanner). If online tools fail or are killed, create and boot from a rescue USB/CD from a reputable AV vendor and run a full offline scan.
  • Perform basic integrity checks: from an elevated command prompt run sfc /scannow and then chkdsk /f on the system drive. These repair basic system-file and filesystem problems.

Isolate software conflicts:

  • Do a clean boot (msconfig) — disable non‑Microsoft services and startup items, then reboot. If shutdowns stop, re-enable items in small groups to find the culprit.
  • If Acrobat/AcroRd32.exe is implicated, uninstall it, reboot, and install the latest supported reader build. Also inspect Autoruns/startup entries for unexpected items.

If crashes persist, add hardware checks and data safety:

  • Run a memory tester (Memtest86+) and check SMART status of the drive. Back up important files before extensive repairs.
  • Keep AV definitions current; Norton 2006 is old — update it or use a current scanner for a second opinion.

Collect Event Viewer excerpts, exact OS version, and the names/times of failing modules before deeper diagnostics. That information lets responders avoid guessing and target the real root cause.

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Member Avatar for 'Stein

I would begin by posting in the Virus forum first. ;)

Moved. :)

Member Avatar for DEBBERINSKY

thanks...;) I'm a newbie lol

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