Member Avatar for ctc71

hi I am running Win XP with IE 7 beta. when I open IE I can't right click, install active-x, download from any site, click on links for downloads or run online scans. I did have hi jack this on my pc but I removed it awhile ago. I have ran ad aware from lavasoft, spy bot s&d, windows defender and Freedom antivirius. it looks like the only thing i have left to do is to reinstall XP. if anyone has any solutions I would appreciate it.

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  • Latest Post Latest Post by jholland1964

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This thread (original report by with a later follow-up from ) shows a classic post‑infection/browser‑policy pattern: core IE functionality can be blocked either by policy/restriction values in the registry (which turn off Internet Options or the context menu) or by a persistent Browser Helper Object / toolbar that survives ordinary scans. Cleanup should be methodical, offline when possible, and avoid blind registry edits — document and backup before changing anything. (support.microsoft.com)

Suggested, ordered triage (least invasive first):

  1. Test Internet Explorer with add‑ons disabled: run iexplore -extoff. If menus/links return, an add‑on/BHO is likely.
  2. Boot Safe Mode (or Safe Mode with Networking if a download is needed) and run a current on‑demand scanner; repeat until no new detections appear.
  3. Use Autoruns (Sysinternals) to inspect BHOs, toolbars, scheduled tasks, services and other autostart locations; export the report, then uncheck suspicious entries rather than immediately deleting.
  4. Check the policy keys at HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions and HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions; remove restriction values such as NoBrowserOptions or NoBrowserContextMenu only after exporting those keys.
  5. Repair Windows files as a follow‑up: run sfc /scannow (or the appropriate offline SFC procedure if files are in use). (learn.microsoft.com)

Notes and cautions: always export affected registry keys and create a system restore point (and a file backup) before edits. Work offline when removing persistent components to avoid reinfection, and disable System Restore temporarily if cleaning an infected machine so old restore points don’t reintroduce malware. As noted, reopening the issue in a fresh thread with OS build, exact IE version, active AV, and exported logs (Autoruns / event viewer / a plain text SFC log) makes targeted help possible.

If none of the above restores normal behavior, an in‑place repair or fresh install is the practical last step after data backup.

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Member Avatar for ctc71

Also I can not access IE's options either thru tools-> internet options or thru the control panel. when i click it it just sits there. As far as trying to run any online scans it will breifly start to open the page in a new window and then close that window or it will open the page and all the links to run scan act dead.

Member Avatar for dtapster

hi I am running Win XP with IE 7 beta. when I open IE I can't right click, install active-x, download from any site, click on links for downloads or run online scans. I did have hi jack this on my pc but I removed it awhile ago. I have ran ad aware from lavasoft, spy bot s&d, windows defender and Freedom antivirius. it looks like the only thing i have left to do is to reinstall XP. if anyone has any solutions I would appreciate it.

Im having the same problem. Did you ever resolve???

Member Avatar for jholland1964

Im having the same problem. Did you ever resolve???

dtapster, you need to begin your OWN thread. This thread you posted in is 3 years old.
We need more information on YOUR problem, what steps you have taken, what operating system, anti-virus, etc...AND if you note the original poster was running IE7 BETA version, this was a test version of IE7. IE7 has been out a very long time now. Are you having problems with IE7 or another version of IE?

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