Help Me stop Pops Ups on my Laptop Please!

[ArtChess]

Caperjack has helped me w/ my desktop and now I am 'bout to run hijackthis on my laptop and post the results of the log. Can some advise me on what i should check off and Fix. Thank you in advance. And i will be posting the Log file soon.

[ArtChess]

Here is my Log files:

Logfile of HijackThis v1.97.7
Scan saved at 1:00:17 AM, on 6/2/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\crypserv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\wanmpsvc.exe
C:\WINNT\Explorer.EXE
C:\WINNT\GWHotKey.exe
C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe
C:\WINNT\System32\kagqts.exe
C:\PROGRA~1\COMMON~2\ADDRES~1\comwiz.exe
C:\WINNT\System32\wuauclt.exe
C:\WINNT\System32\wjview.exe
C:\Program Files\WebSavingsfromEbates\WebSavingsfromEbates.exe
C:\PROGRA~1\AIM95\aim.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\Tra\LOCALS~1\Temp\Rar$EX02.143\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.64.com/uscf/ratings/?nm=12739123&r1=1900&r2=2002&q1=1900&q2=2002&st=NJ&Find=Find
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.blazefind.com/search_page.php
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
O2 - BHO: BabeIE - {00000000-0000-0000-0000-000000000000} - C:\PROGRA~1\COMMON~2\ADDRES~1\cnbabe.dll
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINNT\twaintec.dll
O2 - BHO: (no name) - {71ED4FBA-4024-4bbe-91DC-9704C93F453E} - (no file)
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {D8E25C53-9508-4f5c-9249-D98D438891D5} - C:\WINNT\System32\ssurf022.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [winnet] C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe
O4 - HKLM\..\Run: [yrvtimgqdu] C:\WINNT\System32\kagqts.exe
O4 - HKLM\..\Run: [WebSavingsfromEbates] wjview /cp:p "C:\Program Files\WebSavingsfromEbates\System\Code" Main lp: "C:\Program Files\WebSavingsfromEbates"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Email This Link - C:\Program Files\CommonName\AddressBar\emaillink.htm
O8 - Extra context menu item: Search using CommonName - C:\Program Files\CommonName\AddressBar\navigate.htm
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
O9 - Extra button: Research (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O16 - DPF: {1C955F3B-5B32-4393-A05D-24B4970CD2A1} (Video Class) - http://stream10k.redhotnetworks.com/cabs/videox.cab
O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/packages/GSManager.cab
O16 - DPF: {2AEBF56B-88C4-7EC4-3B3F-24F1B5AD40FF} (DownloadUL Class) - http://public.searchbarcash.com/cab/006/asqkfkgw.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20021205/qtinstall.info.apple.com/borris/us/win/QuickTimeInstaller.exe
O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297B} - http://web.net2phone.com/products/commcenter/download/bin/IXCommCenter.cab
O16 - DPF: {A049D507-FC03-4F01-88AC-4E919BBE2E9F} (X3DOCXPlugin Class) - http://www.x3dworld.com/Entertainment/ChessMvM/video/X3DPlayerD11.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[ArtChess]

After I ran shredder in Safe Mode i ran hijackthis and here is the log file:

Logfile of HijackThis v1.97.7
Scan saved at 1:30:59 AM, on 6/2/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\crypserv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\wanmpsvc.exe
C:\WINNT\Explorer.EXE
C:\WINNT\GWHotKey.exe
C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe
C:\WINNT\System32\kagqts.exe
C:\WINNT\System32\wjview.exe
C:\PROGRA~1\COMMON~2\ADDRES~1\comwiz.exe
C:\WINNT\System32\wuauclt.exe
C:\Program Files\WebSavingsfromEbates\WebSavingsfromEbates.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Documents and Settings\Tra\Desktop\tmp\#IT\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.64.com/uscf/ratings/?nm=12739123&r1=1900&r2=2002&q1=1900&q2=2002&st=NJ&Find=Find
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.blazefind.com/search_page.php
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
O2 - BHO: BabeIE - {00000000-0000-0000-0000-000000000000} - C:\PROGRA~1\COMMON~2\ADDRES~1\cnbabe.dll
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINNT\twaintec.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {D8E25C53-9508-4f5c-9249-D98D438891D5} - C:\WINNT\System32\ssurf022.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [winnet] C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe
O4 - HKLM\..\Run: [yrvtimgqdu] C:\WINNT\System32\kagqts.exe
O4 - HKLM\..\Run: [WebSavingsfromEbates] wjview /cp:p "C:\Program Files\WebSavingsfromEbates\System\Code" Main lp: "C:\Program Files\WebSavingsfromEbates"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Email This Link - C:\Program Files\CommonName\AddressBar\emaillink.htm
O8 - Extra context menu item: Search using CommonName - C:\Program Files\CommonName\AddressBar\navigate.htm
O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm
O9 - Extra button: Research (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O16 - DPF: {1C955F3B-5B32-4393-A05D-24B4970CD2A1} (Video Class) - http://stream10k.redhotnetworks.com/cabs/videox.cab
O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/packages/GSManager.cab
O16 - DPF: {2AEBF56B-88C4-7EC4-3B3F-24F1B5AD40FF} (DownloadUL Class) - http://public.searchbarcash.com/cab/006/asqkfkgw.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20021205/qtinstall.info.apple.com/borris/us/win/QuickTimeInstaller.exe
O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297B} - http://web.net2phone.com/products/commcenter/download/bin/IXCommCenter.cab
O16 - DPF: {A049D507-FC03-4F01-88AC-4E919BBE2E9F} (X3DOCXPlugin Class) - http://www.x3dworld.com/Entertainment/ChessMvM/video/X3DPlayerD11.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[caperjack]

first unzip hijackthis to a folder of its own like c:\HJT\hijackthis.exe

Have Hijack This fix the following by placing a check in the appropriate boxes and selecting fix checked. Make sure all browser and all Windows Explorer windows are closed before fixing.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../search/ie.html

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.64.com/uscf/ratings/?nm=...st=NJ&Find=Find

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.blazefind.com/search_page.php

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com

O2 - BHO: BabeIE - {00000000-0000-0000-0000-000000000000} - C:\PROGRA~1\COMMON~2\ADDRES~1\cnbabe.dll

O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINNT\twaintec.dll

O2 - BHO: (no name) - {D8E25C53-9508-4f5c-9249-D98D438891D5} - C:\WINNT\System32\ssurf022.dll

O4 - HKLM\..\Run: [winnet] C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe

O4 - HKLM\..\Run: [yrvtimgqdu] C:\WINNT\System32\kagqts.exe

Chek add and remove programs for this and unistall if there ,and then fix here also
O4 - HKLM\..\Run: [WebSavingsfromEbates] wjview /cp "C:\Program Files\WebSavingsfromEbates\System\Code" Main lp: "C:\Program Files\WebSavingsfromEbates"

O8 - Extra context menu item: Email This Link - C:\Program Files\CommonName\AddressBar\emaillink.htm

O8 - Extra context menu item: Search using CommonName - C:\Program Files\CommonName\AddressBar\navigate.htm

O8 - Extra context menu item: Web Savings - file://C:\Program Files\WebSavingsfromEbates\System\Temp\ebateswebsavings_script0.htm

O16 - DPF: {1C955F3B-5B32-4393-A05D-24B4970CD2A1} (Video Class) - http://stream10k.redhotnetworks.com/cabs/videox.cab

O16 - DPF: {2AEBF56B-88C4-7EC4-3B3F-24F1B5AD40FF} (DownloadUL Class) - http://public.searchbarcash.com/cab/006/asqkfkgw.cab

O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297B} - http://web.net2phone.com/products/c...XCommCenter.cab

Now reboot into safe mode and delete the following files and folders if found .

C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe ... delete file

C:\WINNT\System32\kagqts.exe...........delete file

C:\Program Files\WebSavingsfromEbates"...delete folder

Chek add and remove programs for this and unistall if there ,and then fix here also

to delete the above files and folder you will need to do the following
go to
Show hidden files & folders

"Fix Checked"...Reboot to SAFE mode to delete files
How to start computer in safe mode

reboot computer and post a new log

[caperjack]

Also a trip to windows updates is needed for critical updates and SP1's
WINDOWS UPDATES

[caperjack]

After you get it all fixed and things are working good ,Download and install these two programs to help stop Spyware .

Spywareblaster

SpywareGuard

Keep Up-to-Date!
The most important key to maintaining a secure computer is keeping your protection up-to-date.

also check how i got infected in the first place .

http://www.computercops.biz/postlite7736-.html

[ArtChess]

ok i just go my laptop back from gateway and i was in the middle of doing this when it crashed, i was in the process of booting into safe mode. in any event below is my latest log file. Also, i am getting error message:

Rundll error c:\winnt\bxxs5.dll
the specified module could not be found

any clue on that?

Logfile of HijackThis v1.97.7
Scan saved at 12:18:46 AM, on 6/16/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\crypserv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\wanmpsvc.exe
C:\WINNT\Explorer.EXE
C:\WINNT\GWHotKey.exe
C:\Program Files\DownloadWare\dw.exe
C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe
C:\WINNT\System32\kagqts.exe
C:\PROGRA~1\COMMON~2\ADDRES~1\comwiz.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Documents and Settings\Tra\Desktop\tmp\#IT\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.64.com/uscf/ratings/?nm=12739123&r1=1900&r2=2002&q1=1900&q2=2002&st=NJ&Find=Find
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R3 - URLSearchHook: (no name) - _{707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll
O2 - BHO: BabeIE - {00000000-0000-0000-0000-000000000000} - C:\PROGRA~1\COMMON~2\ADDRES~1\cnbabe.dll
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINNT\twaintec.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Support Software - {85A702BA-EA8F-4B83-AA07-07A5186ACD7E} - C:\Program Files\Support Software\SS2.DLL
O2 - BHO: (no name) - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - C:\WINNT\wsem218.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [bxxs5] RunDLL32.EXE C:\WINNT\bxxs5.dll,DllRun
O4 - HKLM\..\Run: [DownloadWare] "C:\Program Files\DownloadWare\dw.exe" /H
O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\Run: [winnet] C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe
O4 - HKLM\..\Run: [pniwdcexjac] C:\WINNT\System32\kagqts.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKCU\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKCU\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/packages/GSManager.cab
O16 - DPF: {A049D507-FC03-4F01-88AC-4E919BBE2E9F} (X3DOCXPlugin Class) - http://www.x3dworld.com/Entertainment/ChessMvM/video/X3DPlayerD11.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

[crunchie]

While you are sleeping caperjack :) .

Please uninstall webhancer from add/remove programs first.

Close all (browser) windows & rescan with hijackthis. When the scan is finished place a check in the box to the left of the following entries & click 'fix checked' :

R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll
O2 - BHO: BabeIE - {00000000-0000-0000-0000-000000000000} - C:\PROGRA~1\COMMON~2\ADDRES~1\cnbabe.dll
O2 - BHO: (no name) - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINNT\twaintec.dll
O2 - BHO: Support Software - {85A702BA-EA8F-4B83-AA07-07A5186ACD7E} - C:\Program Files\Support Software\SS2.DLL
O2 - BHO: (no name) - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - C:\WINNT\wsem218.dll

O4 - HKLM\..\Run: [bxxs5] RunDLL32.EXE C:\WINNT\bxxs5.dll,DllRun
O4 - HKLM\..\Run: [DownloadWare] "C:\Program Files\DownloadWare\dw.exe" /H
O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\Run: [winnet] C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe
O4 - HKLM\..\Run: [pniwdcexjac] C:\WINNT\System32\kagqts.exe
O4 - HKCU\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKCU\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe

Reboot into safe mode following the instructions here & navigate to & delete the following if found:

C:\Program Files\TV Media< folder
C:\Program Files\DownloadWare< folder

C:\WINNT\bxxs5.dll< file
C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe< file
C:\WINNT\System32\kagqts.exe< file

In order to view these files you may have to select 'show hidden files/folders.' Instructions on how to here.

Reboot normally after doing the above then post a fresh log plz.

[ArtChess]

here is my latest log:

Logfile of HijackThis v1.97.7
Scan saved at 11:46:09 PM, on 6/17/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\crypserv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\wanmpsvc.exe
C:\WINNT\Explorer.EXE
C:\WINNT\GWHotKey.exe
C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\PROGRA~1\COMMON~2\ADDRES~1\comwiz.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.64.com/uscf/ratings/?nm=12739123&r1=1900&r2=2002&q1=1900&q2=2002&st=NJ&Find=Find
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.net
R3 - URLSearchHook: (no name) - _{707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - C:\Program Files\TV Media\TvmBho.dll (file missing)
O2 - BHO: BabeIE - {00000000-0000-0000-0000-000000000000} - C:\PROGRA~1\COMMON~2\ADDRES~1\cnbabe.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Support Software - {85A702BA-EA8F-4B83-AA07-07A5186ACD7E} - C:\Program Files\Support Software\SS2.DLL
O2 - BHO: (no name) - {8F4E5661-F99E-4B3E-8D85-0EA71C0748E4} - C:\WINNT\wsem218.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [winnet] C:\PROGRA~1\COMMON~2\ADDRES~1\winnet.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINNT\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O10 - Hijacked Internet access by WebHancer
O16 - DPF: {27527D31-447B-11D5-A46E-0001023B4289} (CoGSManager Class) - http://gamingzone.ubisoft.com/packages/GSManager.cab
O16 - DPF: {A049D507-FC03-4F01-88AC-4E919BBE2E9F} (X3DOCXPlugin Class) - http://www.x3dworld.com/Entertainment/ChessMvM/video/X3DPlayerD11.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - https://www.stopzilla.com/_download/Auto_Installer/dwnldr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab