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I keep getting the error "Windows Live Messenger has encountered a problem and needs to close" when I open windows messenger. Sometimes it opens with no problem and other times this message comes up after the program has been running for awhile. Here is my log file.
Logfile of HijackThis v1.99.1
Scan saved at 11:43:33 PM, on 3/2/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
C:\Program Files\Belkin\Belkin Wireless Network Utility\WLanCfgG.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54GSv2.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\zHotkey.exe
C:\Program Files\Digital Media Reader\readericon45G.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE
C:\WINDOWS\vphc700.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\Philips\SPC 700NC PC Camera\TrayMin700.exe
C:\Documents and Settings\Owner\My Documents\Programy\WinZip\WZQKPICK.EXE
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\MSN Messenger\livecall.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://google.icq.com/search/search_frame.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://google.icq.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.sk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.windowsxlive.net
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: WebTranslator - {BFC32E1D-EE75-4A48-BC60-104E11EE2431} - C:\DOCUME~1\Owner\MYDOCU~1\Programy\PCTRAN~1\webie.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [readericon] C:\Program Files\Digital Media Reader\readericon45G.exe
O4 - HKLM\..\Run: [Reminder] %WINDIR%\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus C84 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O6 "USB001" /M "Stylus C84"
O4 - HKLM\..\Run: [phc700] C:\WINDOWS\vphc700.exe
O4 - HKLM\..\Run: [LClock] C:\Program Files\LClock\LClock.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\bigfix.exe
O4 - Global Startup: TrayMin700.exe.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Documents and Settings\Owner\My Documents\Programy\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Zdroje informácií - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\DOCUME~1\Owner\MYDOCU~1\Programy\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: WebTran - {BFC32E1D-EE75-4A48-BC60-104E11EE2431} - C:\DOCUME~1\Owner\MYDOCU~1\Programy\PCTRAN~1\webie.dll
O9 - Extra button: (no name) - {CC963627-B1DC-40E0-B52A-CF21EE748450} - C:\DOCUME~1\Owner\MYDOCU~1\Programy\PCTRAN~1\webie.dll
O9 - Extra 'Tools' menuitem: &Nastavi? prekladae - {CC963627-B1DC-40E0-B52A-CF21EE748450} - C:\DOCUME~1\Owner\MYDOCU~1\Programy\PCTRAN~1\webie.dll
O9 - Extra button: (no name) - {CC963627-B1DC-40E0-B52A-CF21EE748451} - C:\DOCUME~1\Owner\MYDOCU~1\Programy\PCTRAN~1\webie.dll
O9 - Extra 'Tools' menuitem: Preloži? &oznaeený text - {CC963627-B1DC-40E0-B52A-CF21EE748451} - C:\DOCUME~1\Owner\MYDOCU~1\Programy\PCTRAN~1\webie.dll
O9 - Extra button: (no name) - {CC963627-B1DC-40E0-B52A-CF21EE748452} - C:\DOCUME~1\Owner\MYDOCU~1\Programy\PCTRAN~1\webie.dll
O9 - Extra 'Tools' menuitem: Preloži? &stránku - {CC963627-B1DC-40E0-B52A-CF21EE748452} - C:\DOCUME~1\Owner\MYDOCU~1\Programy\PCTRAN~1\webie.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/Shared/ComCtl32/6,0,80,22/ComCtl32.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) -
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) -
O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) -
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O20 - Winlogon Notify: WBSrv - C:\DOCUME~1\Owner\MYDOCU~1\Programy\WINDOW~1\wbsrv.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: Belkin Wireless USB Network Adapter (Belkin Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: WUSB54GSv2SVC - Unknown owner - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe" "WUSB54GSv2.exe (file missing)

Any help would be great.

Thanks,
Kevin

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  • 6 Months Discussion Span
  • Latest Post Latest Post by anisjad

Dani AI

Generated

Short expert summary and a compact, ordered checklist to follow after posted the HijackThis log (and echoed by ). Intermittent Windows Live Messenger crashes usually come from one of three causes: corrupted per‑user Live data, a third‑party hook/service (toolbars, AV, shell hooks or Messenger add‑ons), or system/file corruption (or leftover malware). Start with low‑risk checks and move down the list until the crash stops. (learn.microsoft.com)

Recommended ordered actions (try in order):

  • Capture the crash detail in Event Viewer (Application log) — note the Faulting application/module and exception code. That info directs the next step (bad DLL, AV hook, or Live store). (learn.microsoft.com)

  • Isolate third‑party interference: boot Safe Mode with Networking and do a clean boot (disable all non‑Microsoft services/startups). If Messenger is stable under clean boot, re‑enable halves of services/startup items to find the culprit. (support.microsoft.com)

  • Repair system files and disks:

    sfc /scannow
chkdsk /f C:

    Run SFC first to replace damaged OS DLLs; then CHKDSK if disk errors are suspected. (support.microsoft.com)

  • Check and rebuild the Live contact/store if Event Viewer shows ESENT/contacts errors — back up contacts first, then rename the DBStore folder for the affected account so Live rebuilds it on next sign‑in. Example (XP/Vista+ paths differ — back up before renaming): 

    
REM XP:
rename "%USERPROFILE%\Local Settings\Application Data\Microsoft\Windows Live\Contacts\{GUID}\DBStore" DBStore.old

REM Vista/Win7+:
rename "%LOCALAPPDATA%\Microsoft\Windows Live\Contacts{GUID}\DBStore" DBStore.old


(backup guidance and paths documented by Microsoft community resources). ([learn.microsoft.com](https://learn.microsoft.com/en-us/answers/questions/2604968/exactly-where-on-the-computer-are-my-contacts-stor?utm_source=openai))

- Run full anti‑malware scans (Malwarebytes and Microsoft Safety Scanner) and remove any confirmed threats before further troubleshooting. ([malwarebytes.com](https://www.malwarebytes.com/mwb-download/thankyou/))

If those steps don’t help: repair or uninstall/reinstall Windows Live Essentials (use the Uninstall/Change → Repair option), test under a fresh Windows user profile, and capture a crash dump (ProcDump) for analysis. Note: Windows Live Messenger was retired and Microsoft moved users to Skype in 2013; for long‑term stability consider modern, supported messaging clients. ([learn.microsoft.com](https://learn.microsoft.com/en-us/answers/questions/2574200/repairing-windows-live-mail?utm_source=openai))

If the log from @jumpink is available for re‑review, focus on the exact “faulting module” entry and which non‑Microsoft services are present at startup — that pair almost always indicates the real root cause.
Member Avatar for anisjad

I have the same problem.....any solution?

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