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My daughters PC has been infected with a series of spyware and adware. I have removed it with my Anti-spyware software but it has replicated itself and become worse. The problem is so bad that IE freezes and I have no access to the network on her PC.

Here is what I have done so far.
1) Removed using Antispyware on PC. Little impact as the spyware came back.
2) Vundo scan and clean. This removed one of the error messages dls0523pmw.exe.
3) Attempted to run Spybot...Since my daughters PC doesn't have access to the internet I downloaded on CD. Unfortunately the software requires a update scan prior to running so it didn't work.

Below is my Hijack this logfile
Logfile of HijackThis v1.99.1
Scan saved at 12:11:02 PM, on 6/13/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Yahoo!\Antivirus\ISafe.exe
C:\WINDOWS\dls0523pmw.exe
C:\Program Files\Yahoo!\Antivirus\VetMsg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Yahoo!\Antivirus\CAVTray.exe
C:\Program Files\Yahoo!\Antivirus\CAVRID.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\WINDOWS\retadpu1000272.exe
C:\WINDOWS\smanager.7.exe
C:\Program Files\Common Files\svchost.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\Explorer.exe
C:\Program Files\Hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe"
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = localhost:8182
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: (no name) - {2C0E4C15-89D6-46C0-9BB3-1B2E0A103CD1} - C:\WINDOWS\SYSTEM32\driverk.dll
O2 - BHO: ofb1 - {3E1500AC-87A5-416b-A211-82E848649DA9} - C:\PROGRA~1\Ofb11\Ofb11.dll
O2 - BHO: 0 - {4F41BCCA-8B1A-4A27-5282-3AF0868D7CD5} - C:\Program Files\MSN\quzase.dll (file missing)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: CFG32S - {7564B020-44E8-4c9b-A887-C6EC41AC67DA} - C:\WINDOWS\cfg32r.dll
O2 - BHO: (no name) - {968469a0-d61e-492e-86be-6cdbf4a8db35} - C:\WINDOWS\system32\LOGCHT.dll (file missing)
O2 - BHO: IE Redirector - {C68AE9C0-0909-4DDC-B661-C1AFB9F5AE53} - C:\WINDOWS\System32\dnsersnd.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Search - {669695BC-A811-4A9D-8CDF-BA8C795F261C} - C:\WINDOWS\cfg32s.dll
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [runner1] C:\WINDOWS\retadpu1000272.exe 61A847B5BBF72813329B385475FB01F0B3E35B6638993F4661AA4EBD86D67C56389B284534F310F3D1DC7E4638E8323A15806F97BDE4417E70CE7C0726B954E2C2832210359926033AAC
O4 - HKLM\..\Run: [{ZN}] C:\Documents and Settings\Amanda\Desktop\TISKY002.exe CHD001
O4 - HKLM\..\Run: [SManager] smanager.7.exe
O4 - HKLM\..\Run: [System]
O4 - HKLM\..\Run: [IESet] IExplorer.dll .dbt
O4 - HKLM\..\RunServices: [IESet] IExplorer.dll .dbt
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [xrunwin] C:\WINDOWS\svchost.exe
O4 - HKCU\..\Run: [IpWins] C:\Program Files\Ipwindows\ipwins.exe
O4 - HKCU\..\Run: [qqmq] C:\Program Files\Common Files\qqmq\qqmqm.exe
O4 - HKCU\..\Run: [IESet] IExplorer.dll .dbt
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O16 - DPF: {2D2BEE6E-3C9A-4D58-B9EC-458EDB28D0F6} - http://www.drivecleaner.com/.freeware/installdrivecleanerstart.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://img.member.yahoo.com/dl/atty/yinst_current.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install3.0/installer.exe
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: nnnmjji - nnnmjji.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O20 - Winlogon Notify: winhdn32 - C:\WINDOWS\SYSTEM32\winhdn32.dll
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\ISafe.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Net Agent - Unknown owner - C:\WINDOWS\dls0523pmw.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\Yahoo!\Antivirus\VetMsg.exe

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Last Post by gerbil
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SP1, eh? No wonder she got whacked.... well, it makes it much more likely, much more.
Oh boy... where to start? Download these pgms onto a CDRW for her machine:

==Download this temp file cleaner from [url]http://www.atribune.org/ccount/click.php?id=1[/url]  
==Download Avenger from  [url]http://swandog46.geekstogo.com/avenger.zip[/url]
==Download this file to your desktop:  [url]http://www.techsupportforum.com/sectools/sUBs/ComboFix.exe[/url]
            ...or from here: [url]http://download.bleepingcomputer.com/sUBs/ComboFix.exe[/url] 

Okay. You must be in an Administrator-privileged account to run this procedure...
Save ATF Cleaner to the desktop or a cleaning folder somewhere, dclick the .exe to run it, and when ATF Cleaner opens go Select all, and then Empty Selected.
Next click Firefox (if you have that browser..) at the top, Select All again, and Empty Selected again. Follow that procedure also if you have Opera.
Close ATF.
Avenger: unzip it to her desktop, leave it for the moment.
ComboFix - copy the .exe to her desktop or to a cleaning folder.

Now start hijackthis, select Scan Only, place checkmarks against all the entries listed below that still exist, and then press Fix Checked.

O2 - BHO: (no name) - {2C0E4C15-89D6-46C0-9BB3-1B2E0A103CD1} - C:\WINDOWS\SYSTEM32\driverk.dll
O2 - BHO: 0 - {4F41BCCA-8B1A-4A27-5282-3AF0868D7CD5} - C:\Program Files\MSN\quzase.dll (file missing)
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: CFG32S - {7564B020-44E8-4c9b-A887-C6EC41AC67DA} - C:\WINDOWS\cfg32r.dll
O2 - BHO: (no name) - {968469a0-d61e-492e-86be-6cdbf4a8db35} - C:\WINDOWS\system32\LOGCHT.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Search - {669695BC-A811-4A9D-8CDF-BA8C795F261C} - C:\WINDOWS\cfg32s.dll
O4 - HKLM\..\Run: [runner1] C:\WINDOWS\retadpu1000272.exe 61A847B5BBF72813329B385475FB01F0B3E35B6638993F4661AA4EBD86D67C56389B284534F310F3 D1DC7E4638E8323A15806F97BDE4417E70CE7C0726B954E2C2832210359926033AAC
O4 - HKLM\..\Run: [{ZN}] C:\Documents and Settings\Amanda\Desktop\TISKY002.exe CHD001
O4 - HKLM\..\Run: [SManager] smanager.7.exe
O4 - HKLM\..\Run: [System]
O4 - HKLM\..\Run: [IESet] IExplorer.dll .dbt
O4 - HKLM\..\RunServices: [IESet] IExplorer.dll .dbt
O4 - HKCU\..\Run: [xrunwin] C:\WINDOWS\svchost.exe
O4 - HKCU\..\Run: [IpWins] C:\Program Files\Ipwindows\ipwins.exe
O4 - HKCU\..\Run: [qqmq] C:\Program Files\Common Files\qqmq\qqmqm.exe
O4 - HKCU\..\Run: [IESet] IExplorer.dll .dbt
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O16 - DPF: {2D2BEE6E-3C9A-4D58-B9EC-458EDB28D0F6} - [url]http://www.drivecleaner.com/.freewar...eanerstart.cab[/url]
O20 - Winlogon Notify: nnnmjji - nnnmjji.dll (file missing)
O20 - Winlogon Notify: winhdn32 - C:\WINDOWS\SYSTEM32\winhdn32.dll
O23 - Service: Net Agent - Unknown owner - C:\WINDOWS\dls0523pmw.exe

Next, go Start, Run, and paste this line into the run text box:

sc delete Net Agent

Good-oh, now for ComboFix- to run it dclick combofix.exe and follow the prompts to start it. When finished, it will produce a log, C:\Combofix.txt - post that log in your next reply.
A word of caution - do not touch your mouse/keyboard until the scan has completed. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop.

Now start Avenger ; select “Input script manually” and then click the magnifying glass icon. Paste into the box as one block all the text between the lines:-

_____________________________________
Files to delete:
C:\WINDOWS\retadpu1000272.exe
C:\WINDOWS\dls0523pmw.exe
C:\WINDOWS\smanager.7.exe
C:\Program Files\Common Files\svchost.exe
C:\WINDOWS\SYSTEM32\driverk.dll
C:\WINDOWS\cfg32r.dll
C:\WINDOWS\cfg32s.dll
C:\WINDOWS\retadpu1000272.exe
C:\Documents and Settings\Amanda\Desktop\TISKY002.exe
C:\Program Files\Ipwindows\ipwins.exe
C:\WINDOWS\svchost.exe
C:\Program Files\Common Files\qqmq\qqmqm.exe
C:\WINDOWS\SYSTEM32\winhdn32.dll
C:\WINDOWS\dls0523pmw.exe
C:\WINDOWS\SYSTEM32\smanager.7.exe
C:\WINDOWS\SYSTEM32\IExplorer.dll .dbt

Folders to delete:
C:\Program Files\Ipwindows
C:\Program Files\Common Files\qqmq

_____________________________________

...and click Done, and finally the green light.
Follow promps to reboot your machine.
The files, etc., that you asked Avenger to delete are zipped to C:\avenger\backup.zip.
Avenger creates a log file that should open with the results of its actions. This file is located at C:\avenger.txt
Check the Avenger log; if it cannot find these two files would you please do a search for them and delete them manually:

smanager.7.exe
IExplorer.dll .dbt

I thought they may be hiding in system32, but it was a guess as no path was indicated in the hijackthis log...

I see old traces of Vundo also, but we'll check for that next run...
And now please rename hijackthis.exe to shesabunny.exe (I'm serious), start it and produce a new log. Post that along with the Avenger log and ComboFix logs, plus your comments please.

Edited by mike_2000_17: Fixed formatting

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