Please help intermittant highjack problem

[jgc3912]

I get a randow redirect from Google usually to hhtp://suggestsnow.com

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:07:16 PM, on 12/3/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\avp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Eraser\eraser.exe
C:\Program Files\Symantec\ACT\SideACT.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Windows Desktop Search\WindowsSearchIndexer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
O2 - BHO: dsWebAllowBHO Class - {2F85D76C-0569-466F-A488-493E6BD0E955} - C:\Program Files\Windows Desktop Search\dsWebAllow.dll
O2 - BHO: e404 helper - {F10587E9-0E47-4CBE-84AE-7DD20B8684BB} - C:\Program Files\E404 Helper\e404.v4.dll
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [EPSON Stylus CX4200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAEA.EXE /P26 "EPSON Stylus CX4200 Series" /O6 "USB001" /M "Stylus CX4200"
O4 - HKLM\..\Run: [EPSON Stylus CX4800 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIADA.EXE /P26 "EPSON Stylus CX4800 Series" /O6 "USB001" /M "Stylus CX4800"
O4 - HKLM\..\Run: [avp] C:\WINDOWS\avp.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Eraser] C:\Program Files\Eraser\eraser.exe -hide
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: SideACT!.lnk = C:\Program Files\Symantec\ACT\SideACT.exe
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O21 - SSODL: DCOM Server 25319 - {2C1CD3D7-86AC-4068-93BC-A02304B25319} - C:\WINDOWS\system32\shosnrv.dll (file missing)
O21 - SSODL: E404Helper - {10a47513-5fb4-46d4-97b6-7603336150c4} - e404d.dll (file missing)
O22 - SharedTaskScheduler: DCOM Server 25319 - {2C1CD3D7-86AC-4068-93BC-A02304B25319} - C:\WINDOWS\system32\shosnrv.dll (file missing)
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: Microsoft Inet Service - Unknown owner - C:\WINDOWS\system32\_svchost.exe (file missing)
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 4498 bytes

[Suspishio]

---------------------------------------------------------
O2 - BHO: e404 helper - {F10587E9-0E47-4CBE-84AE-7DD20B8684BB} - C:\Program Files\E404 Helper\e404.v4.dll

O21 - SSODL: E404Helper - {10a47513-5fb4-46d4-97b6-7603336150c4} - e404d.dll (file missing)
O22 - SharedTaskScheduler: DCOM Server 25319 - {2C1CD3D7-86AC-4068-93BC-A02304B25319} - C:\WINDOWS\system32\shosnrv.dll (file missing)

O23 - Service: Microsoft Inet Service - Unknown owner - C:\WINDOWS\system32\_svchost.exe (file missing)

---------------------------------------------------------
You appear to me to be the victim of a trojan that has been partially removed as the above extract from your HJT shows.

The effects of the trojan E404.v4.DLL can be viewed at the below link.

http://www.superadblocker.com/E/E404.V4.DLL-11500.html

Problem is that it has left a lurker that needs to be banished. I suggest you find it by looking in Windows\system32 for an unsigned DLL or EXE that was created around the time you first noticed the problem. It may have spawned several times and there is \program files\e404 helper which may provide clues; like when it was created is the date and time that you're looking for in other files that may have been created.

[jgc3912]

It worked, thank you very much. I just ran superadblocker. I would like to know how a person would identify a unsigned DLL or EXE. I did find the suspectious dates of first creation

[Suspishio]

I'm glad that worked. My famous post of 3rd September (under the mis-spelt term "Virtunonde") explains how you identify an unsigned EXE or DLL (or indeed a SYS, INF or DAT file).

Essentially when you pass the mouse cursor over a file of those types, the author appears like Microsoft or McAffee etc. If the signature is missing AND the file is of aan executable type as I listed above AND the date is at or after first occurrence of problem, then the file has got to be suspect. It's that simple.

I hope that you got rid of the lurker. Be suspicious for a couple of reboots.