Was doing a minor wireless network for a boarding house... there is one cable modem (a motorolla surfboard) for broadband cable internet access... the ethernet cable goes from there to a Netgear dual band wireless router. Then, another ethernet cable goes upstairs to another wireless router (the first router's range isn't good enough to reach 4 floors up). Connectivity from all network devices is great. I can connect to the wireless upstairs (a Linksys wireless G router) and I can also connect Wired to either the upstairs Linksys router, or the downstairs Netgear router. The problem, however, is that the motorolla surfboard seemed to die.

I was upstairs testing connections the the linksys when I tried pinging out of the network to google.com and cnet.com. The requests started timing out and it appeared that it was the DNS servers that was causing it... I went downstairs and connected wired to the comcast modem, which appeared to have a bad port in the back (the ethernet port was bent in, and the network cable wouldn't clip in firmly). I wasn't getting an ip address from the modem. I was just getting a 169.254 address. I then connected the modem to the internet port of the router down there, then connected wired to the router myself, and went to the router setup page, and checked the status there - the modem was also not giving the router an IP address (even though it had been working fine earlier). I then tried with another ethernet cable, just to be sure, and had the same issue.

Long story short, I left telling everyone that the modem is toast - and in my opinion it really is - but the next day everything on their network was working fine again. My best guess is that the modem is going down hill, and the overnight rest it had was enough to get it to keep going the next day.

So it seems the modem is at fault... anyone else care to second that?

Dani AI

Generated

Short expert addendum (building on ’s report and ’s traffic idea): an intermittent cable‑modem problem that later “self‑recovers” usually falls into three buckets — physical/connectivity faults, modem hardware/firmware instability, or an upstream/ISP (DHCP/CMTS) problem. The quickest way to be confident which bucket it is is to follow a short, repeatable isolation sequence and to capture status info and timestamps for the ISP. (manuals.plus)

Suggested diagnostic sequence (do these in order):

  1. Check the coax/power/LEDs first (solid/online patterns matter). Power‑cycle only if lights show an obvious fault. (manuals.plus)
  2. Bypass the LAN gear: plug one computer directly into the modem (DHCP enabled) and see whether it gets a public/ISP address or falls back to an autoconfigure/private address — that outcome distinguishes DHCP registration problems from router issues. (manuals.plus)
  3. Power‑cycle in sequence (modem → wait until fully online → router → clients). Many weird WAN handshakes are resolved by that order. (manuals.plus)
  4. Swap the Ethernet cable and try a different port or router. If link behavior depends on how the cable sits or on gentle movement, inspect the RJ‑45 for bent pins or a broken latch — mechanical port/cable faults commonly cause intermittent “flapping.” (cisco.com)
  5. If the modem exposes a status page (often 192.168.100.1), read downstream/upstream channel status, SNR and Tx/Rx power — values outside usual DOCSIS ranges point to plant/line issues rather than the unit’s Ethernet jack. Capture screenshots/values and times for the ISP tech. (pbxmechanic.com)

Practical guidance and when to replace: a visibly damaged Ethernet jack or persistent failures after the steps above is a valid replacement condition — swap with a known‑good modem (or ask the ISP to swap/provision) before spending more time. If the modem is old or refurbished and failures recur, replacement is the most reliable fix. (manuals.plus)

Notes: keep logs (timestamps, LED states, status‑page screenshots) to hand to the ISP; avoid factory resets unless asked (they may erase needed provisioning).

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Member Avatar for Member #119018

Possibly too much traffic on the modem? Just throwing out a possibility there.

My thoughts exactly... the one modem supports traffic for 4 floors of this building... it seems a bit much... but, if you bump the cable just a little in the modem, it goes totally dead... this time it was dead for about 12+ hours, then it popped back on. These motorolla surfboards have never been that great for me, though... I've had 4 that I've had die on me - probably from overuse (and probably because they are refurbs)

Member Avatar for Member #119018

Time to switch modem vendors it sounds like!

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