I have a user on a Website(name withheld) who is clicking on a button which loads the Ajax indicator and then opens a pop-up, but for this particular user the Ajax loads indefinitely he never gets to go to the pop-up, my guess is there is no bug in the code but something is up either with his computer or his browsers since it works fine for all other users on this website, any ideas on what should I tell him?
Any help would be greatly appreciated.
Steps I already took:
- Checked to make sure he’s using a recent browser (IE7 and a pretty new version of Firefox)
- Clear internet cache
- Checked Java; working