i have a windows xp pro, version 2002, service pack 2, which i believe has been infected by viruses, and is not working well as it used to. is it possible to update this version without losing my files?

Please post your problem in the Windows forum.

Welcome! In the correct forum you'll need to specify the problems with your computer. You'll also need to post a hi-jack log there. See the Virus & nasties forum for more details.

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