Member Avatar for dwightschrute22

Hi there. I run a small IT consulting firm that's just getting off the ground now. I'll be managing somewhere between 10 to 20 mobile systems, all with internet connectivity .Because of this I've been looking for a good remote access program; I looked at a few including gotoassist and logmein, and right now I'm leaning towards the latter. I was wondering if anyone here had had any experience with IT Reach, and what you had to say about it.

Thanks!

  • 6 Contributors
  • 5 Replies
  • 244 Views
  • 2 Years Discussion Span
  • Latest Post Latest Post by yollyP.

Dani AI

Generated

A compact, practical addendum to the thread: several members (, , , , @yollyP) rightly focus on usability and cost. For a small IT shop managing a fleet of mobile systems, pick a tool by how well it fits three operational needs: secure unattended access, easy mass deployment, and predictable behavior over flaky networks. The checklist and short pilot below fill gaps not covered in the replies.

  • Security & access control: must support strong admin accounts, MFA, role-based access and session logging. Avoid solutions that give blanket local-admin access without auditing.
  • Deployment & scale: look for silent/MSI installs, GPO or scriptable installers, and a central console for device groups and permissions.
  • Session features: unattended reconnect after reboot, file transfer, clipboard, remote reboot with auto-reconnect, and encryption for session traffic.
  • Integration & automation: APIs or ticketing hooks (so remote sessions can be opened from your helpdesk workflow) and reporting for compliance.
  • Resilience: adaptive compression for low bandwidth, NAT/firewall traversal without complex VPN setups, and multi-OS clients if you support more than one platform.

Pilot workflow (do this before rolling out to all clients):

  1. Install on 2-3 representative machines (office/WiFi/cellular).
  2. Test: unattended access, reboot-and-reconnect, UAC elevation, file transfer, and a low-bandwidth session.
  3. Validate audit logs and try restoring an account after credential rotation.

Quick troubleshooting snippet (PowerShell) to verify an agent service remotely; replace the service name with the agent your chosen product uses:

$computers = Get-Content .\computers.txt
foreach ($c in $computers) {
  Invoke-Command -ComputerName $c -ScriptBlock { Get-Service -Name 'RemoteAgentService' -ErrorAction SilentlyContinue }
}

Operational cautions: separate vendor admin accounts from client accounts, enable MFA, rotate credentials, and keep a documented fallback (MDM, VPN, or out-of-band access) for when the primary tool fails.

Recommended Answers

All 5 Replies

Member Avatar for TheNNS

I honestly think logmein is the best out there. You might want to use logmein pro though. but its not up to me.

Member Avatar for madspook

I've been using logmein for about 3 months now to manage the 30+ machines that I support as of yet I haven't found any probs with it.
Ghost

Member Avatar for techoftheday

I'm using Techinline Remote Desktop (www.techinline.com) and at $30 a month for unlimited use, it's a steal! First of all, there is absolutely no installation required and you are not tied to any computer since it runs through the web-browser. Another feature which is neat is the ability to share control of your own desktop with the client: sometimes this comes in handy when I want to demo something on my desktop rather than theirs. Although overall the service does not have as many features as LogMeIn, I find it to be the perfect solution for my needs

Member Avatar for yollyP.

Logmein is good. Anyway, there are more choices to choose from and of course money matters count.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.