people who are not being respectful to the staff and reply with 'nasty' words.
First off, please edit that line there bud. Second of all, if they are being disrespectful, in my opinion and what I would do in situations like that is keeping a cool profile by just warning them and letting them know why youve warned them, whats cool and whats not cool. Or also explain how not to ask for help from any staff and then disrespect them. I mean there are other cool ways and being cool about the situation without loosing your cool or sturring up someone elses coolness also! I hope this helps. Again, these are the things Ive done before and it worked, no guarentees this will work for just about anyone or everyone, but will guarentee itll probably make you way cool! :)
Sorry to go off topic: is nasty a bad word? Why should I edit? Sorry for this, I am not a native English speaker, so accidents always happen to me ...
Back to the topic. I said nasty with a serious purpose. EXAMPLE: had a mod send a Pm to a member to ask him to cease with the chatty posts (lol, ditto, me too) and try to offer more information in his replies. It's something that I enforce in all my forums and it's also in the guidelines.
Instead of replying with a "thank you for letting me know, sorry" he wrote all kinds of curses and ugly words you could think about. The moment I got my hands on the message I banned him for ever.
I also banned another member for cursing a member in my martial arts community.
So, my answer would be: if they are not respectful, they are WARNED (if it's something minor). If they curse or are "aggressive", then I immediatelly ban.
I think it depends upon the context, as well. If a new member right off starts bashing other members - or worse yet, a moderator - they're instantly banned. If it's a frequent, regular member who has a public or private disagreement with a moderator, in most cases I'll leave it up to the moderator how he or she wants to proceed. Moral of the story: don't insult a mod who is easily offended.
Well, I have to tell you that it can destroy it all. I closed a forum for this already, so now I'm not that relaxed when things heat up. And even if the members sometimes like some "blood", a war like atmosphere will drive a lot of them away.
I'm sorry to hear that, dojo. Are you sure that your forum wasn't resurrectable? (Is that even a word) Maybe just growing pains. I would hate to give up on a project because it was going through a hard time.
Hmmm... My first inclination is to give them the ban stick. Show your mod's that are doing so much hard work for your community that they are respected by their bosses/partners and ban any member that is negatively disrespecting a moderator. My 2 cents.
First off all set down clear guidlines which you can always come back to when defending your disition, always come back to these when members ask why they have been banned, what I have found usefull is what we call a trafic lights system, they get three warnings then their banned for ever or an ammount of time depending on the reason for banning. For less serious behaviour on the forum for example members making duplicate accounts, etc, putting in place certain restrictions on the content and features they can get from your community is good. However it is important that you dont give into these people and that you set an example to all of them. Maybe you could have a banned list open to the public showing who's banned this can be humilating for the banned user who may not wish for their 'name' to appear on that list again. I hope these suggestions are helpfull.
If your staff is not respectful to a superior. I think the best things you do is to talk to them one on one and not warn them. But tell it in a friendly way that does not hurt their feeling. Act as professional and as a friend.
We all had our share: people who are not being respectful to the staff and reply with 'nasty' words. Do you warn? Do you ban?