Member Avatar for riconeill

OK this laptop I have just got back from pc world and was ment to be fixed!!!
now the light comes on for about 10 seconds then off so i can not even boot it up !!
any one have any ideas what i can do so when i take it back i will be in the know.... and i will ask for all my money back and more for wasting my time
many thanks
ric

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Dani AI

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Short, practical checklist to use before taking the machine back to PC World. These steps are non-invasive and safe if the laptop is still under warranty; they narrow down whether the fault is the adapter/power input or something internal.

  1. Quick power checks — with the adapter plugged in, note any LED on the adapter itself and on the laptop. If available, test the adapter output with a multimeter or try a known-good matching adapter. Try powering with AC only (remove the battery) and then try with battery only (if it charges).
  2. Hard reset — disconnect AC and battery, press and hold the power button for 15–30 seconds to discharge capacitors, then plug AC back in (leave battery out) and try to start. Record exactly what happens: lights, fan, beeps, LED blink counts.
  3. Observe diagnostic signs — count any blink or beep patterns and write them down; that number can map to specific hardware faults in service manuals and helps the repair tech.
  4. If out of warranty, next non-destructive checks: reseat RAM (power off and remove battery/AC first), try a single memory module in the primary slot, and try powering with HDD/optical disconnected to rule out shorting peripherals. If data is important, remove the hard drive and connect it to another PC with a USB enclosure to recover files before repair.

Practical return tips tied to what and discussed: keep the original repair receipt/diagnostic report, note the serial/asset tag, and make a short video showing the LED coming on then off. Show the shop the tests you ran (adapter LED, AC-only attempt, hard reset) and request either a clear fault report, a rework, or a refund depending on their policy. If the laptop was just “fixed,” insist they explain what was done and whether the power jack or motherboard was replaced.

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Member Avatar for shadwickman

What laptop is it? And what was originally wrong with it?

Member Avatar for riconeill

What laptop is it? And what was originally wrong with it?

all I can say it is a COMPAQ presario
had it off my sister
just will not turn on freezes up on boot up!!

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