I've got it; can't get rid of it.
Norton directions aren't clear enough to follow.
tried CWShredder instructions to no avail
I use spybot & adaware
I have Hijack this log is as follows:
Any help is appreciated

StartupList report, 8/29/2004, 9:24:12 PM
StartupList version: 1.52
Started from : C:\Documents and Settings\Carlyn\Desktop\HijackThis.EXE
Detected: Windows XP SP1 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options

Running processes:

C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\AutoUpdate\AutoUpdate.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Carlyn\Desktop\HijackThis.exe


Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,


Autorun entries from Registry:

2SWZKN82R5K47C = C:\WINDOWS\System32\KximoD.exe
Pcsv = C:\WINDOWS\system32\pcs\pcsvc.exe
Microsoft 16Bit Update = wuapdate16.exe
OCXUPDT32 = ocxupdt32.exe
Microsoft Windows 32Bit = mswinn32.exe
NAV Agent = C:\PROGRA~1\NORTON~1\navapw32.exe
ba0ce4928c28 = C:\WINDOWS\System32\cdfview4.exe
Breg = "C:\Program Files\Common Files\Java\breg.exe"
BTV = C:\Program Files\BTV\btv.exe
AutoLoaderx04s1RTLORPW = "C:\WINDOWS\System32\usrsam.exe" /HideUninstall /PC="AM.WILD"
AutoUpdater = "C:\Program Files\AutoUpdate\AutoUpdate.exe"
x7nQ3FO = usrsam.exe


Autorun entries from Registry:

Microsoft 16Bit Update = wuapdate16.exe
OCXUPDT32 = ocxupdt32.exe
Microsoft Windows 32Bit = mswinn32.exe


Autorun entries from Registry:

MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background
Microsoft 16Bit Update = wuapdate16.exe
Microsoft Windows 32Bit = mswinn32.exe
gw44RPiFV = webfaxa.exe
Symantec NetDriver Monitor = C:\PROGRA~1\SYMNET~1\SNDMon.exe
(Default) =
PopUpStopperFreeEdition = "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"


Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*


Enumerating Browser Helper Objects:

(no name) - (no file) - SOFTWARE
(no name) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - C:\WINDOWS\System32\nvms.dll - {AEECBFDA-12FA-4881-BDCE-8C3E1CE4B344}
NAV Helper - C:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872}
(no name) - C:\WINDOWS\System32\mscb.dll - {CE188402-6EE7-4022-8868-AB25173A3E14}
(no name) - C:\WINDOWS\System32\msbe.dll - {F4E04583-354E-4076-BE7D-ED6A80FD66DA}


Enumerating Task Scheduler jobs:

Norton AntiVirus - Scan my computer.job
Symantec NetDetect.job


Enumerating Download Program Files:

CODEBASE = http://www.pestscan.com/scanner/ppctlcab.cab
OSD = C:\WINDOWS\Downloaded Program Files\OSD406.OSD

[Shockwave ActiveX Control]
InProcServer32 = C:\WINDOWS\system32\Macromed\Director\SwDir.dll
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

[InstallShield International Setup Player]
InProcServer32 = c:\windows\downlo~1\isetup.dll
CODEBASE = http://www.installengine.com/engine/isetup.cab

CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37866.8481597222

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab


Enumerating Windows NT logon/logoff scripts:
*No scripts set to run*

Windows NT checkdisk command:
BootExecute = autocheck autochk *

Windows NT 'Wininit.ini':
PendingFileRenameOperations: C:\WINDOWS\System32\usrsam.exe


Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

End of report, 6,077 bytes
Report generated in 0.109 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

12 Years
Discussion Span
Last Post by crunchie

I agree that Norton's instructions are a bit hard to follow, and they won't completely eliminate the problem either, but they will start the process; what is it your having trouble with in Norton's instructions?

Someone else will have to review your HJT log, but I didn't notice the version number listed, if you don't have the latest (1.98.2), you should update it and post the new log.

One other thing to try is in this thread:

Near the bottom of page 2, look for instructions on using reglite. That was the final step for me to get rid of the problem. Good luck!


Please post a normal log from hijackthis after doing the following:

Download the PeperFix.exe tool from here:


Click on the PeperFix.exe to launch it.

Click the Find and Fix button.

It will scan the %Systemroot% folder and locate all the peper files. You will be prompted to reboot. Reboot and it will delete the peper files.
Ensure that you are online before starting the fix. Make sure to run the fix twice.

Download & instal Adaware from here
& update it before scanning.
In settings under 'scanning,' have it set to
'scan within archives,'
'scan active processes,'
'scan registry,'
'deepscan registry'
'scan my IE Favourites for banned URL's,'
'scan my host's file.'
In 'tweaks' under 'scanning engine' set it to 'unload recognised processes during scanning.'
Also in 'tweaks' under 'cleaning engine' set it to 'Automatically try to unregister objects prior to deletion' & 'let Windows remove files in use at next reboot.'
Select 'activate in-depth scan' before starting scan.
When the scan is finished select 'next.'
Remove what it finds by placing a check in the box to the left of the object. Reboot

Download & instal Spybot S&D from here. Update it before scanning.
After the scan is complete, have spybot fix everything marked RED.
On the page that first opens when you start Spybot there is an option to immunise, you should do this. In the immunise section there is also a link to download Spywareblaster. This program will prevent the install of bad activex controls that it has knowledge of. Download that & you can keep it updated by selecting the same link that you use to download it. Reboot

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