bridge.dll and unable to download

[Dles]

Forgive me if this is a repost, it is my first post.

I am having a nightmare of a time with my PC. First of all on booting up (XP SP1), I receive a message box saying the bridge.dll cannot be found. Second problem is that I am unable to download anything from the web. I try downloads, and they all sit there until they time out. I used another PC to download hijackthis and the log is below. One last thing, when I open a new web page, it also just sits there, I have to hit stop and refresh for it to load.
I am running Ad-Aware 6.0 and Spybot S&D.

Windows XP SP1
IE 6.0
SBC DSL connection (2Wire)
Zonelabs Zone Alarm Firewall
Norton

Any help would be GREATLY appreciated. Thanks a ton.

Logfile of HijackThis v1.98.2
Scan saved at 9:06:01 AM, on 9/6/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\2Wire\2PortalMon.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\wuauclt.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YPAGER.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office10\EXCEL.EXE
C:\PROGRA~1\Yahoo!\browser\YBrowser.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Duane\Local Settings\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\2PortalMon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\gapsp.dll
O10 - Broken Internet access because of LSP provider 'osmim.dll' missing
O15 - Trusted Zone: *.2wire.net
O16 - DPF: {12345678-0000-0000-0000-000000000000} - http://ww2.acehardware-acenet.com/ACENET/Controls/EVUpdate.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {24B8CB65-C0D2-11D0-A523-444553540000} (AceExplorer Control) - http://ww1.acehardware-acenet.com/ACENET/Controls/AceExpl/AceExpl.cab
O16 - DPF: {275E2FE0-7486-11D0-89D6-00A0C90C9B67} (MCSiMenuCtl Class) - http://ww1.acehardware-acenet.com/ACENET/Controls/MCSi/McsiMenu.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {3C648A72-C49A-48EF-9F90-68EF13293F97} (Cacher Class) - http://www.priv.mlsni.xmlsweb.com/XMLSearch/XMLCache.CAB
O16 - DPF: {41F841C0-AE16-11D5-8817-0050DA6EF5E5} (FarPoint Spread 6.0 (OLEDB)) - http://ww1.acehardware-acenet.com/ACENET/controls/FarPoint60/fpspr60.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://ivera.aceservices.com/dana-cached/setup/NeoterisSetup.cab
O16 - DPF: {5045A595-F8C4-11D2-99F8-00105AD3F34C} (ACEMenuCtl Class) - http://apps.acehardware-vendors.com/acehardware-vendors/Controls/AceMenu/AceMenu.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {8BF1A503-001F-11D0-A296-00A0246497B9} (ACENET Control) - http://ww1.acehardware-acenet.com/ACENET/Controls/ACENET/ACECTL.CAB
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CAB
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/ydropper/ydropper1_1us.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {D4A97620-8E8F-11CF-93CD-00AA00C08FDF} (Microsoft ActiveX Image Control 1.0) - http://ww1.acehardware-acenet.com/ACENET/controls/microsoft/MSpert10.cab

[DMR]

when I open a new web page, it also just sits there, I have to hit stop and refresh for it to load.

Yes, your TCP/IP software has been corrupted; that's what the following entries in your log are indicating:

O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\gapsp.dll
O10 - Broken Internet access because of LSP provider 'osmim.dll' missing

Also, you are running HJT from within a Temp directory. You need to create a separate folder for HJT (like C:\HijackThis or C:\Spyware Tools\HijackThis) and run it from there. Do that, and repost your log.

To get rid of the Bridge.dll error, have HJT fix fix the following entry:

O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load

[crunchie]

Also, Download LSPfix from here
On the opening screen, click the "I know what I'm doing" checkbox. Check all instances of "osmim.dll" (and nothing else), and move them to the "Remove" pane. Then click Finish.

[Dles]

Thanks a ton guys! I moved HijackThis to a new folder, ran it, removed
O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load and reran it. The log is below. I also ran the LSP fix and removed the osmim.dll.

Thanks again!

Logfile of HijackThis v1.98.2
Scan saved at 1:09:23 PM, on 9/7/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\2Wire\2PortalMon.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YPAGER.EXE
C:\Program Files\Symantec\LiveUpdate\LUALL.EXE
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
C:\PROGRA~1\Yahoo!\browser\YBrowser.exe
C:\Program Files\Messenger\msmsgs.exe
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydsl/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\2PortalMon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\gapsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\gapsp.dll
O15 - Trusted Zone: *.2wire.net
O16 - DPF: {12345678-0000-0000-0000-000000000000} - http://ww2.acehardware-acenet.com/ACENET/Controls/EVUpdate.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {24B8CB65-C0D2-11D0-A523-444553540000} (AceExplorer Control) - http://ww1.acehardware-acenet.com/ACENET/Controls/AceExpl/AceExpl.cab
O16 - DPF: {275E2FE0-7486-11D0-89D6-00A0C90C9B67} (MCSiMenuCtl Class) - http://ww1.acehardware-acenet.com/ACENET/Controls/MCSi/McsiMenu.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {3C648A72-C49A-48EF-9F90-68EF13293F97} (Cacher Class) - http://www.priv.mlsni.xmlsweb.com/XMLSearch/XMLCache.CAB
O16 - DPF: {41F841C0-AE16-11D5-8817-0050DA6EF5E5} (FarPoint Spread 6.0 (OLEDB)) - http://ww1.acehardware-acenet.com/ACENET/controls/FarPoint60/fpspr60.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://ivera.aceservices.com/dana-cached/setup/NeoterisSetup.cab
O16 - DPF: {5045A595-F8C4-11D2-99F8-00105AD3F34C} (ACEMenuCtl Class) - http://apps.acehardware-vendors.com/acehardware-vendors/Controls/AceMenu/AceMenu.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {8BF1A503-001F-11D0-A296-00A0246497B9} (ACENET Control) - http://ww1.acehardware-acenet.com/ACENET/Controls/ACENET/ACECTL.CAB
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CAB
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/ydropper/ydropper1_1us.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {D4A97620-8E8F-11CF-93CD-00AA00C08FDF} (Microsoft ActiveX Image Control 1.0) - http://ww1.acehardware-acenet.com/ACENET/controls/microsoft/MSpert10.cab

[crunchie]

Close all (browser) windows & rescan with hijackthis. When the scan is finished place a check in the box to the left of the following entries & click 'fix checked':

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

This one only if you never set it
O15 - Trusted Zone: *.2wire.net

Find & delete osmim.dll manually.

[Dles]

Thanks. I am still unable to download, and pages are still not loading until I refresh. I followed your instructions, and afterward, rebooted. I even double checked that the osmim.dll was still gone (making sure it wasn't getting loaded on reboot). Any other ideas you could run by me? I really appreciate the help!

Duane
-----------------------------------
Logfile of HijackThis v1.98.2
Scan saved at 10:20:42 AM, on 9/8/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\2Wire\2PortalMon.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YPAGER.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\PROGRA~1\Yahoo!\browser\YBrowser.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_1_6_0.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [YBrowser] C:\Program Files\Yahoo!\browser\ybrwicon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [2wSysTray] C:\Program Files\2Wire\2PortalMon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\gapsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\gapsp.dll
O16 - DPF: {12345678-0000-0000-0000-000000000000} - http://ww2.acehardware-acenet.com/ACENET/Controls/EVUpdate.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {24B8CB65-C0D2-11D0-A523-444553540000} (AceExplorer Control) - http://ww1.acehardware-acenet.com/ACENET/Controls/AceExpl/AceExpl.cab
O16 - DPF: {275E2FE0-7486-11D0-89D6-00A0C90C9B67} (MCSiMenuCtl Class) - http://ww1.acehardware-acenet.com/ACENET/Controls/MCSi/McsiMenu.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {3C648A72-C49A-48EF-9F90-68EF13293F97} (Cacher Class) - http://www.priv.mlsni.xmlsweb.com/XMLSearch/XMLCache.CAB
O16 - DPF: {41F841C0-AE16-11D5-8817-0050DA6EF5E5} (FarPoint Spread 6.0 (OLEDB)) - http://ww1.acehardware-acenet.com/ACENET/controls/FarPoint60/fpspr60.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://ivera.aceservices.com/dana-cached/setup/NeoterisSetup.cab
O16 - DPF: {5045A595-F8C4-11D2-99F8-00105AD3F34C} (ACEMenuCtl Class) - http://apps.acehardware-vendors.com/acehardware-vendors/Controls/AceMenu/AceMenu.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {8BF1A503-001F-11D0-A296-00A0246497B9} (ACENET Control) - http://ww1.acehardware-acenet.com/ACENET/Controls/ACENET/ACECTL.CAB
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell.com/Media/VisitorChat/TLIEFlash.CAB
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/ydropper/ydropper1_1us.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {D4A97620-8E8F-11CF-93CD-00AA00C08FDF} (Microsoft ActiveX Image Control 1.0) - http://ww1.acehardware-acenet.com/ACENET/controls/microsoft/MSpert10.cab

[DMR]

Your log looks clean, so the problem must be somewhere else. (I was wrong about the " O10 - Unknown file in Winsock LSP: c:\program files\neoteris\secure application manager\gapsp.dll" entry in your log; that entry is valid.)

When did the download/page load problems first start, and had you changed/added/removed any software or hardware around that time?

[Dles]

The only thing I remember loading was Spybot and Ad-Aware. They shouldn't be causing this I wouldn't think.
Can I reload TCP/IP? I am having the same problem on IE and on my Yahoo browser.

[DMR]

No, Ad Aware and SpyBot would not have caused this.

You can reinstall your TCP/IP stack, although given the fact that you have the neoteris addition to your winsock configuration, that will probably get wiped out in the process. I can't find enough information that the moment to say whether this will be a problem or not; but if you want to remove and reinstall/reset your TCP/IP stack you can try this:

http://support.microsoft.com/?kbid=299357

or this (note that this method involves editing the Windows Registry; follow the steps exactly, as making a mistake when editing the Registry can be fatal!):

Step 1: Delete the WINSOCK registry keys

START | RUN | REGEDIT

Navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock

Delete the Key

Navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock2

Delete the Key

Reboot your machine (Do not skip this step).

Step 2: Install TCP/IP on top of itself

START | RUN | NCPA.CPL (no dialog box will open)
Right click on the your Network Connection
Select Properties
Click Install
Click Protocol
Click Add
Click Have Disk
Type the path to the nettcpip.inf file, for example: c:\windows\inf,
Click OK
You should now see "Internet Protocol (TCP/IP)" in the list of available protocols.
Select TCP/IP
Click OK.
Restart the computer

[Dles]

Still no dice. I went to the Mocrosoft site and got instructions to run the command 'netsh int ip reset resetlog.txt'. This supposedly resets the stacks. I have XP, and could not find the nettcpip.ini file, should it be there?

Thanks again.

[Dles]

Oops, sorry, I was looking for an .ini file, not inf. I found 3 occurences of nettcpip.inf. Which should I use? c:\I386, c:\windows\ServicePackfiles\I386, or
c:\windows\SoftwareDistribution\Download\9ded4ee34a35fced0033d3e152a36e0e\jc.

Could this last file be something that may be causing the problem?

[DMR]

The netsh command doesn't always work; try the manual deletion/reinstallation instructions I posted; they've always worked for me:

Step 1: Delete the WINSOCK registry keys

START | RUN | REGEDIT

Navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock

Delete the Key

Navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock2

Delete the Key

Reboot your machine (Do not skip this step).

Step 2: Install TCP/IP on top of itself

START | RUN | NCPA.CPL (no dialog box will open)
Right click on the your Network Connection
Select Properties
Click Install
Click Protocol
Click Add
Click Have Disk
Type the path to the nettcpip.inf file, for example: c:\windows\inf,
Click OK
You should now see "Internet Protocol (TCP/IP)" in the list of available protocols.
Select TCP/IP
Click OK.
Restart the computer

[Dles]

I editted the registry and deleted the winsock and winsock2 keys, rebooted, and then installed from C:\I386, and rebooted again.

No luck...

Can I set fire to my PC yet. I really wanted to avoid formatting and starting over.

One last bit of info I just thought of. Right before this started happening, I tried to install a 4 port wireless Netgear router after my modem. I was having issues, so I removed the router entirely. Is it possible I screwed something up by doing this? And, wouldn't it have been fixed by everything I have done?

Thanks again for your patience and support!!

Duane

[DMR]

Not everything may have been fixed, as you could still have issues with some of your TCP/IP settings. Given that you say that you installed a router and then removed it, there are a few things that would have changed in all of that.

Try this:

Under your Start menu, click on the "Run..." option, type the following in the resulting dialog box, and hit "OK":

command

This should open a DOS window. Type the following at the command prompt:

winipconfig

This will list all of the IP info as it is currently set on your machine. Post the exact results that are listed here; that will at least tell us if your network settings are correct for your current setup.

[Dles]

winipconfig didn't work, so I ran ipconfig and sent it to a file to capture the output. This is what I got... Make any sense. I feel clueless, sorry. I hid my IP addresses as I didn't want to give access to just anyone.

Windows IP Configuration
Ethernet adapter 2Wire Connection:
Connection-specific DNS Suffix . : gateway.2wire.net

IP Address. . . . . . . . . . . . : hidden

Subnet Mask . . . . . . . . . . . : hidden

Default Gateway . . . . . . . . . : hidden

Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :

IP Address. . . . . . . . . . . . : ?

Default Gateway . . . . . . . . . :

[DMR]

Unfortunately, the IP address, gateway IP, subnet mask, etc. are what I wanted to see to make sure they were valid and correct.

[Dles]

OK, here ya go.

Windows IP Configuration
Ethernet adapter 2Wire Connection:
Connection-specific DNS Suffix . : gateway.2wire.net

IP Address. . . . . . . . . . . . : 172.16.1.34

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . : 172.16.0.1

Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :

IP Address. . . . . . . . . . . . : ?

Default Gateway . . . . . . . . . :

[DMR]

OK, that's what I wanted to see. IP addresses in the range of 172.16.x.x. - 172. 31.x.x, with a subnet mask of 255.255.0.0, are private non-routeable IP addresses. That is, they are only for use on an intenal network and cannot be used on the Internet.

Given that, tell us what sort of network you are connected to, because if you're currently connecting directly to your ISP through your modem those IP settings won't work. Tell us what type of Internet connection you have as well (cable, DSL, etc.).

Also- are you setting your IP information manually, or are you supposed to be obtaining that info automatically via DHCP or PPPoE? The command "ipconfig /all" should indicate that.

Lastly, the following indicates that you have IPv6 installed, but it's highly unlikely that you actually need it at this point (the technology is not widely deployed at all yet), and it might be compounding your problem:

"Tunnel adapter Teredo Tunneling Pseudo-Interface:"

You can remove it by opening a DOS box while logged in to an account with administrative priveleges and typing the following command:

ipv6 uninstall

[Dles]

I am not currently set up on a network. I was attempting to set up a wireless network, but removed the wireless router when I started to have problems.
I am using DSL, and I have a 2wire modem with wireless capabilities. I am only trying to use the computer to access my ISP.

Below is the output from the ipconfig /all command. I will also run the ipv6 uninstall.

Thanks!!!

Windows IP Configuration
Host Name . . . . . . . . . . . . : LESLIEOFFICE
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter 2Wire Connection:
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . . : 00-0B-DB-BD-A9-0C
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 172.16.1.34
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 172.16.0.1
DHCP Server . . . . . . . . . . . : 172.16.0.1
DNS Servers . . . . . . . . . . . : 172.16.0.1
Lease Obtained. . . . . . . . . . : Tuesday, September 21, 2004 5:11:24 PM
Lease Expires . . . . . . . . . . : Tuesday, September 21, 2004 6:11:24 PM

Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : ?
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

[DMR]

Just a thought, but DSL services usually require that you use the PPPoE protocol instead of DHCP to automatically obtain your IP info from them (when your computer is directly connected to the DSL modem). However, when you had the router in the equation, it probably did use the DHCP protocol to to give your computer its IP info.

- If you haven't tried this already; with the computer connected directly to the modem:

* Remove power to the DSL modem.
* Shut down the computer.
* Plug the modem back in, turn it on, and let it go through its startup sequence and stabilize (that is, wait until all of its lights have stopped flashing).
* Turn on the computer.
* Try connecting again, and if that doesn't work run the ifconfig /all command and let us know if any of the values have changed since your last post (also let us know if you get any error messages along the way).

[Dles]

I did as you said, and it didn't work. The ipconfig is the same, no changes with the exception that I did uninstall the ipv6.

The modem I have is apparently a wireless network router too. There are 3 lights on it: Power, Broadband Link, and Local Network. The local network did not light until I connected to the internet.

Sorry if I wasted some of your time...

[DMR]

No waste of time at all, but unfortunately I don't have anything else to suggest at the moment. I'll post back if something brilliant comes to me... :mrgreen:

[patpog]

Also, Download LSPfix from here
On the opening screen, click the "I know what I'm doing" checkbox. Check all instances of "osmim.dll" (and nothing else), and move them to the "Remove" pane. Then click Finish.

Just a quick reply to say thanks for the excellent 'lspfix.exe'

I couldn't connect to any Internet sites through Internet Explorer or Mozilla FireFox ( "Page not found" every time )

This is usually due to the 'gapsp.dll' in the Neoteris Software, imposed on us for home connections by the IT unProffessionals in our IT department.

Neoteris Juniper Nnetworks even provides a 'Remove LSP ( if Internet connnections are not working )' entry in their 'Start->Programs' entry :rolleyes: , which incidentally doesn't work either :sad:

Fixing this problem used to involve reloading the Operating System ( yes I know Windows 98 :) old habits die hard ).

With 'lspfix' a simple click on remove 'gapsp.dll' and all my internet connnections miracuously spring back into life ( without even requiring a reboot ).

Great job guys and many thanks,

Pat