Member Avatar for sidoe

I'm lost. Everytime I run ad aware/spybot it keeps deleting my internet connection. I do not know what is going on. It is happening on my computer and also on my fiance's computer. Does anyone know how I can fix this or what is going on. Thank you so much for the help in advance. :sad:

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  • Latest Post Latest Post by jholland1964

Dani AI

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This kind of symptom usually means the network stack was altered or left incomplete when adware/cleanup tools removed components. That can be broken Winsock/LSP entries, a corrupt TCP/IP catalog, proxy/hosts tampering, or a leftover filter/driver from removed security/adware software. Because the problem affected two machines, also check whether the router or ISP is involved before assuming both PCs are damaged. described the core symptom; was right to suggest malware checks, and pointed toward a stack/LSP problem — the checklist below gives safe, ordered steps to diagnose and repair.

Quick, safe diagnostics (do these first)

  • Verify whether other devices (phone/tablet) can reach the Internet. If they can, the issue is local to the PCs.
  • Open a command prompt as Administrator and run these tests in order to isolate DNS vs local NIC vs stack problems:
ipconfig /all
ping 127.0.0.1
ping <your_router_IP>
ping 8.8.8.8
ping google.com
  • If loopback and router pings work but Internet pings to IP succeed and name lookups fail, DNS is the issue. If local pings fail, the NIC/driver or stack is likely damaged.

Repair steps to try (in order)

  • From an elevated prompt run:
netsh winsock reset
netsh int ip reset
ipconfig /flushdns
ipconfig /release
ipconfig /renew

Restart after the winsock/intip reset. If that temporarily fixes it but it returns, check for installed VPNs, filter drivers, or badly behaving security tools that reintroduce broken LSPs.

Additional checks and cautions

  • Inspect Internet Options -> Connections -> LAN Settings for an unwanted proxy and check the hosts file at C:\Windows\System32\drivers\etc\hosts for suspicious entries.
  • Remove duplicate/hidden network adapters in Device Manager and reinstall NIC drivers.
  • Boot Safe Mode with Networking to see if a third-party service blocks connectivity.
  • Back up the registry or create a restore point before making changes — winsock resets remove third-party LSPs (VPNs, some security suites) and those may need to be reinstalled.

If the problem persists, start a fresh thread and include OS/version, whether wired/wireless, results of ipconfig /all, and the output of netsh winsock show catalog plus any malware-scan logs; that information makes targeted help far more effective (as suggested).

Recommended Answers

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Member Avatar for mikeandike22

did you do a virus scan? ok download hijackthis from softpedia.com and scan with that(you must close all browser windows and save hijackthis to your hd). when it finishes scanning hit save log save it as a txt file then open it and post the contents in the security forum.

Member Avatar for TallCool1

Everytime I run ad aware/spybot it keeps deleting my internet connection.

I assume that you are on a broadband connection. There are several hijackers that manipulate your TCP/IP stack in such a way that removal of the infecting software leaves a gap. Think of it as a chain with a broken link. The fix may lie in a utility called LSPFix (link) which can repair the TCP/IP stack.

Member Avatar for Respect2Glory

I assume that you are on a broadband connection. There are several hijackers that manipulate your TCP/IP stack in such a way that removal of the infecting software leaves a gap. Think of it as a chain with a broken link. The fix may lie in a utility called LSPFix (link) which can repair the TCP/IP stack.

My system is clean, as it usually is, because I've been online since black screens.
After I installed and started Ad-aware AE for the first time, I adjusted some settings. Then after the next bootup and thereafter there's been no internet connection. I tried LSPFIX, which in this case only works once for each reboot. So, for every bootup since, I've had to right-click on my Wireless Internet icon (by the clock) and choose "Repair".

LS-AA-Techies; Have you any idea if this a direct issue with Ad-aware AE or not? Please fess up if you suspect that it is so other techies can help test this for you.

I'm sorry if I'm overly agitated. I spend unlimited hours on my laptop so I need my system to run smoothly with only a little help from me. I thought that I had learned my lesson awhile back about installing new software versions. But, since I have not had any issues with Ad-aware since you were young, I've blown off reading the reviews and forums regularly. Please don't play like MS (and a few others) and burn people for free support. Please advertise and release your products honestly about the state each program is in - and you'll still have plenty of volunteers. We're older (and wiser) and have dealt with thousands of installations. So, this is why some of us don't jump to upgrade and we don't have IE.8, Win7 or WinVista yet.

Member Avatar for jholland1964

Respect2Glory
You need to begin your own thread. This thread is 5 years old and honestly much of what is written here is probably way out of date. Please begin your own thread stating all your problems and what you have done thus far to remedy them. Give full info on your computer...os, anti-virus program, firewall, when the problems began, etc.
To answer your original question, no I don't believe this has a thing to do with AdAware AE.

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