Member Avatar for Danielle

Hi my system is running a bit slow especially since I upgraded Messenger and Internet explorer. I think my disks are a bit heavy?? It's slow and strange maybe it's sick I did the HJT.

Windows Live Hotmail runs very weirdly aswell (slow and doesn't always work)


My Disk size on Local Disk D is : 11.6GB and I've got 4.13GB free space.
I heard I should have at least half of the disk space free for faster operation can you please advise me how to considerably free up my disk space. I already deleted lots of stuff, moved a large amount to my other disks and did disk cleanup.

In my d:program files I have MSN which is 30.9MB. Can I delete this since I now have Windows live?

Plus there's stuff like 'NetMeeting' which I don't use but I'm not sure if I can delete these or they are underlying necessary programs?


In my documents and settings please tell me what I can delete.
D:/Documents and Settings

Administator : size 4.41MB

Administrator.FND : size 3.85MB

Administrator.FND.000 : size 3.90 MB

Alan.Kala : size larger han 10.9 MB ( this is where all my main docs are)

All Users : size larger than 13.5 MB

Guest : size 1.6MB

Can I delete some of these folders safely?

I also attached a hijackthis log incase it's viral.

Hi to you Crunchie if you're reading..thanks for your help last time :)
Thanks very much X Danielle

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:16:53 PM, on 9/30/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\SYSTEM32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
E:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
E:\Program Files\Alwil Software\Avast4\ashServ.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\Winamp3\winampa.exe
D:\WINDOWS\SYSTEM32\Mounter.exe
E:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
E:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\WINDOWS\system32\ctfmon.exe
E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
F:\WinZip\WZQKPICK.EXE
D:\WINDOWS\system32\wuauclt.exe
E:\Program Files\Alwil Software\Avast4\ashWebSv.exe
E:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thehungersite.com/cgi-bin/WebObjects/CTDSites
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
F2 - REG:system.ini: UserInit=D:\WINDOWS\regedit /s D:\pav.reg,D:\WINDOWS\system32\pavdr.exe,D:\WINDOWS\system32\userinit.exe,
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - E:\Program Files\jccatch.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - D:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - D:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll
O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - E:\Program Files\getflash.dll
O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - D:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [WinampAgent] "D:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [Mustek MDC 3000] D:\WINDOWS\SYSTEM32\Mounter.exe
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [avast!] E:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] E:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: WinZip Quick Pick.lnk = F:\WinZip\WZQKPICK.EXE
O4 - Global Startup: Windows Desktop Search.lnk = D:\Program Files\MSN Toolbar Suite\DS\02.05.0001.1119\en-us\bin\WindowsSearch.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Download All with FlashGet - E:\Program Files\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - E:\Program Files\jc_link.htm
O8 - Extra context menu item: &MSN Search - res://D:\Program Files\MSN Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll/search.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - E:\Program Files\FlashGet.exe
O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - E:\Program Files\FlashGet.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: @D:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @D:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1B9935E4-8A50-4DD8-BD09-A7518723BF97} (Talisma NetAgent Customer ActiveX Control version 3) -
O16 - DPF: {326A7290-FAE3-48C5-9FBA-F071633E1EB5} (VPlayer Control) -
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) -
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) -
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) -
O17 - HKLM\System\CCS\Services\Tcpip\..\{A4BBB258-7E6B-4513-8A33-039E288E6026}: NameServer = ,
O23 - Service: Ares Chatroom server (AresChatServer) - Ares Development Group - E:\Program Files\Ares\chatServer.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - E:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - E:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - E:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - E:\Program Files\Alwil Software\Avast4\ashWebSv.exe

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  • Latest Post Latest Post by jholland1964

Dani AI

Generated

Quick, practical diagnosis and a safe, ordered workflow to follow.

The log and the replies suggest two likely causes rather than an obvious active infection: limited free space plus extra browser/toolbars and auto-start processes. is correct that the per-user Documents tree is often small; reclaiming whole-drive space (temporary files, unused programs, system restore data, large media) is usually where the real gains are.

Recommended checklist (do these in order):

  1. Back up important documents to external media.
  2. Run an up-to-date full AV scan and a dedicated on-demand antimalware scan (for example Malwarebytes) to rule out malware before major changes. Malwarebytes guide.
  3. Use Windows Disk Cleanup (cleanmgr) and the More Options tab to remove temporary files and old restore points; then uninstall unused programs from Add/Remove Programs instead of deleting Program Files manually. Free up drive space (Microsoft Support).
  4. Do not use HijackThis to randomly delete entries—HijackThis is a diagnostic/logging tool, not a catch-all remover; use its log to get expert help or as part of a removal plan. HijackThis info.

Browser and startup troubleshooting: run Internet Explorer in “No Add‑ons” mode to test whether add-ons/toolbars cause the slow behavior, then disable or remove offending add-ons via IE’s Manage Add‑ons or uninstall the toolbar from Add/Remove Programs. For a deeper look at autostart items, use Sysinternals Autoruns to safely disable unnecessary startup entries. Manage Add-ons (Microsoft). Autoruns (Sysinternals).

After freeing meaningful space, run Disk Defragmenter (the XP defrager may need a substantial free percentage to complete; many tools expect ~15% free). If slowness remains, check disk health with chkdsk, monitor processes with Process Explorer, and consider hardware fixes (more RAM, larger/faster drive) or a clean OS reinstall as a last resort. Disk Defragmenter note (Microsoft Q&A).

Recommended Answers

All 3 Replies

Member Avatar for jholland1964

Hi Danielle and welcome to daniweb. Sorry it has taken so long for you to receive a reply.
Adding up the total of the files in your Documents and Settings is a grand total of 38.16MB or 0.03GB...nothing, really a mere crumb.
That is not where you are going to regain space by removing files, as you can see.
The way to clean out a hard drive and regain space is to remove other things you may have stored there, temp files to begin with, music, pictures, videos, old programs you do not use. All of these take up a huge amount of space.
Music, pictures and videos burn them to disks and then delete them from the computer entirely. DON'T just delete, but use Add/Remove to UNINSTALL programs you no loner use, delete old emails sent and received that you may have stored on the computer.

Member Avatar for Danielle

Did you, or anyone else see any problems with my HJT log?
Do I have a virus? My PC is acting weird (slow) since I upgraded Windows live and messenger.
Please check my HJT log.
Thanks very much for your time and consideration.

Member Avatar for jholland1964

I really don't see anything out of the ordinary. If you are concerned about possible infection then you should run the steps here and see if anything turns up. HiJackThis is actually the last step, not the first and does not show all infections possibly on a computer. A "clean" HJT log doesn't necessarily mean a computer has no infections, if you are concerned about possible infections.

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