Member Avatar for RPrice

When using IE to connect to the internet the browser gets redirected from my home page to and then never connects. After it tries to connect to , I see an shdoclc.dll problem at the bottom of the page. I have run Adaware and Spybot to clean up some of the mess but still have the connection problem. The HJT log is below. I would appreciate any help/insight into fixing this problem.

Thanks in advance,

RPrice

Logfile of HijackThis v1.98.2
Scan saved at 1:46:51 PM, on 12/26/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Administrator\Local Settings\Temp\Temporary Directory 1 for hijackthis1982.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://www.dell.com
O2 - BHO: NavErrRedir Class - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - C:\PROGRA~1\PERFEC~1\BHO\PERFEC~1.DLL
O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: My &Search Bar - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaEngineMain
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: VTAgentReboot.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\partypoker\IEExtension.dll
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\partypoker\IEExtension.dll
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\AutoCAD LT 2000i\AcDcToday.ocx
O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred Control) - file://C:\Program Files\AutoCAD LT 2000i\InstFred.ocx
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\AutoCAD LT 2000i\AcPreview.ocx
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\Toolbar\toolbar.dll (file missing)

  • 5 Contributors
  • 4 Replies
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  • 14 Hours Discussion Span
  • Latest Post Latest Post by dlh6213

Dani AI

Generated

Short primer and a safe, practical cleanup checklist for the PerfectNav redirect reported by — this is a known Internet Explorer browser-hijacker (a Browser Helper Object) that installs into Program Files and redirects mistyped URLs/searches to its site. Community replies calling it adware were correct; the component is cataloged in BHO/spyware databases and is often bundled with file‑sharing installs. (systemlookup.com)

Recommended removal workflow (run steps in order; back up first)

  1. Create a System Restore point and export the registry before editing anything. System restore + a registry export provides an easy rollback if a manual change goes wrong. ()
  2. Uninstall any visible “PerfectNav” / related toolbars (MyWay/MyBar, KeenValue-type updaters) from Add/Remove Programs. If uninstall fails, boot to Safe Mode and try again (Safe Mode can prevent the component from running while removing). (bugsfighter.com)
  3. Use up‑to‑date on‑demand tools (Malwarebytes/AdwCleaner or a reputable anti‑adware scanner) to remove leftover registry hooks, URLSearchHooks and start‑up entries. Repeat scans in Normal and, if needed, Safe Mode. (techadvisor.com)
  4. Run an up‑to‑date HijackThis from a permanent folder (not a Temp directory), then remove unknown BHOs/URLSearchHooks and any items pointing to a PerfectNav program folder. Reboot and repeat scans to confirm removal — this follows the community best practice already noted by @DMR and others. (forums.majorgeeks.com)

If a BHO DLL remains on disk it can be unregistered and removed (example placeholders shown; substitute the actual DLL path found on the machine):

regsvr32 /u "C:\Program Files\PerfectNav\BHO\<name>.dll"
del /F /Q "C:\Program Files\PerfectNav\BHO\<name>.dll"
rmdir /S /Q "C:\Program Files\PerfectNav"

After cleanup, reset Internet Explorer to defaults (Internet Options → Advanced → Reset) and check LAN/Proxy settings and the HOSTS file for unexpected entries. Keep Windows and security tools current and avoid bundled P2P installs that historically carried PerfectNav. (learn.microsoft.com)

Notes and cautions: back up the registry and create a restore point before editing; deleting the wrong registry keys or system files can damage the OS. For stubborn leftovers, a targeted manual removal (unregister DLL → remove files → remove registry references) plus a final full scan is the usual, proven approach documented in removal archives and community cleanup threads. (systemlookup.com)

Recommended Answers

All 4 Replies

Member Avatar for Cup of Squirrel

You have experienced the lovely internet scourge known as ADWARE!

Get an adware/spyware remover (google it) and just run a quick scan

Next time dont go onto warez sites ;)

Member Avatar for kernel

Member Avatar for DMR

RPrice,

Two things before we dig in to this:

1. You are running an old version of HijackThis. Please download the latest version (1.99.0) using the link in my sig below.

2. You are currently running HijackThis from a folder within your C:\Documents and Settings\Administrator\Local Settings\Temp folder. Please create a new folder outside of any Temp/Temporary folders for the new version of HJT and move it there now. A folder such such as C:\HijackThis or C:\Spyware Tools\HijackThis will do.

One of the normal steps in eliminating malicious programs is to entirely delete the contents of all Temp folders. If HijackThis (and other data that you care about) is living in those Temp folders, it will be erased along with everything else!

Take care of the above, post the log that the new version of HijackThis generates, and we'll take it from there.


Temp/Temporary folders are just that- Temporary. They are not meant for permanent storage, as their contents are often delete in the course of troubleshooting, by running disk clean-up utilities, etc.

Member Avatar for dlh6213

RPrice, the 'Running processes' list in your log looks rather skimpy; was this log generated while in Safe Mode? If so, please post your next log while in Normal Mode.

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