I belive that I have secret spyware in my computer. When I run full scan in adaware se I get nuthing. also in spybot search and destroy. but when i go on websites like google or ebay i get adaware and spyware installed in bulks. bc i have zone alarm and it asks me if programs have access to go to the internet it shows me all these pop ups asking me if i want salm.exe and other spy/adaware programs to access the internet. These programs come back on a daily bases.
Also my computer is kind of sluginsh even after my computer scans for no spy ware and some errors come up. I just know that i have some spyware installed that sb s&d adn adaware se don't pick up bc it isn't acting liek it should. I don't know if this might help but all this is happening right after a nice clean reformat. Please Help me on my mystery spyware. Thank you

12 Years
Discussion Span
Last Post by Bobward

Please go here & install ALL updates required for your system.

Download HijackThis from here & unzip it into it's own, permanent folder, (Not a temporary folder or the desktop (in a folder on the desktop is fine) & not directly on your hard drive). If you prefer an executable file, then download from here.
If you have anything disabled in MsConfig, please re-enable it/them.
Start HJT & press the scan button. When the scan is finished the scan button will change to save. Save the log to a text file, copy the entire contents of the text file & paste it into the body of your post. DO NOT FIX ANYTHING YET. Most of what is there is necessary for the running of your system.


Hey im not sure i installed it right bc you said not to save it directly to my hardisk what i did was downlaoded the executable file and then put it in my folder. tell me if that is good or i should do it a different way. Any way i did the scan any way. Here:
Logfile of HijackThis v1.99.0
Scan saved at 11:44:59 PM, on 12/29/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Tkremix\Desktop\Hijack\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.emachines.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.emachines.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.emachines.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\PROGRA~1\aim\\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [PopUpStopperProfessional] C:\PROGRA~1\PANICW~1\SURECL~1\PopUpStopperProfessional.exe
O4 - HKCU\..\Run: [SureCleanProfessional] "C:\PROGRA~1\PANICW~1\SURECL~1\SRClean.exe"
O4 - HKCU\..\Run: [SFP] C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s
O4 - HKCU\..\Run: [AIM] C:\Program Files\aim\aim.exe -cnetwait.odl
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: LimeWire 4.2.3 Pro.lnk = C:\Program Files\LimeWire\LimeWire 4.2.3 Pro\LimeWire.exe
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\aim\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe


How you have HJT is fine. See you are running two firewalls. You will find that only one of them will actually work though, so you should disable\uninstall one of them.

Scan with hijackthis and tick the boxes next to all the following entries, then close all browser and explorer windows, and hit the "Fix checked" button.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll (file missing)

That's all I can see.


Thanks alot!!! I also read your link that says READ THIS and then it directed me to the security tab of my internet explorer. To my surprise it was set to low it usually is set to medium but it wasn't i set it back to medium.

Any way after i did the hijack thing i restarted. When i restarted all my start up programs started up and everything (aim zone alarm, norton and otehr stuff liek that) ; i have the explorer text area on my start menu bar thing and i have this post url in it so i have easy access to it. so when i rebooted and got to my desktop and everything loaded i clicked on it to post here and everything froze i can't click on my start buton or anything.(it seemed like something else was loading but all my programs already laoded and opening up internet explorer should take up that much memory on 768 mb of ram.) Like 15 seconds later the start menu would flash up really quick and then internet explorer would come up. This has been happening everythime i restart since all this funny business has been going on. This is why I think i got some secret spyware. Also at different times it would just freeze up like that. Please Help me. Thank you for you time I realy appreciate it.


Go here and download and run Silent Runners.vbs. It generates a log, please post the information back in this thread.
If Norton pops up a message about the script, allow it to run.


Hey im back! There were some comlpications at first when i ran silent runner. I clicked run but nuthing immediatly came up so then i went and click it again and it said this probably poped up bc you are probably infected so contact some person to help yuo fix the problem but then behind it another popup came and it said all done... and the file has been saved in... so then i clicked it one more time and it didn't say i was infected but went straight to all done..... (idk if that helps but i am just trying to give as much information as i can)
Anyway here is the saved file.
"Silent Runners.vbs", revision 28, launched at: 00:48
Output limited to non-default values, except where indicated by "{++}"
Operating System: Windows XP SP2

Startup items buried in registry:

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"PopUpStopperFreeEdition" = ""C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"" ["Panicware, Inc."]
"PopUpStopperProfessional" = "C:\PROGRA~1\PANICW~1\SURECL~1\PopUpStopperProfessional.exe" [file not found]
"SureCleanProfessional" = ""C:\PROGRA~1\PANICW~1\SURECL~1\SRClean.exe"" ["Panicware, Inc."]
"SFP" = "C:\Program Files\Common Files\Verizon Online\SFP\vzSFPWin.EXE /s" ["Verizon Internet Solutions"]
"AIM" = "C:\Program Files\aim\aim.exe -cnetwait.odl" ["America Online, Inc."]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"Zone Labs Client" = "C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe" ["Zone Labs Inc."]
"Motive SmartBridge" = "C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe" ["Motive Communications, Inc."]
"DeadAIM" = "rundll32.exe "C:\PROGRA~1\aim\\DeadAIM.ocm",ExportedCheckODLs" [MS]
"NeroCheck" = "C:\WINDOWS\system32\NeroCheck.exe" ["Ahead Software Gmbh"]
"ccApp" = ""C:\Program Files\Common Files\Symantec Shared\ccApp.exe"" ["Symantec Corporation"]
"Symantec NetDriver Monitor" = "C:\PROGRA~1\SYMNET~1\SNDMon.exe" ["Symantec Corporation"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class"
-> resolves to: {CLSID}\InprocServer32\(Default) = "C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx" [empty string]
{BDF3E430-B101-42AD-A544-FADC6B084872}\(Default) = "NAV Helper"
-> resolves to: {CLSID}\InprocServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]
{FDD3B846-8D59-4ffb-8758-209B6AD74ACC}\(Default) = (no title provided)
-> resolves to: {CLSID}\InprocServer32\(Default) = "(no data)" [file not found]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> CLSID InProcServer32 resolves to: "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> CLSID InProcServer32 resolves to: "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{D1FB6C78-10FD-45cd-8FF4-8267D62992FB}" = "CompuServe"
-> CLSID InProcServer32 resolves to: "C:\PROGRA~1\COMMON~1\csshare\shell\us\shellext.dll" ["CompuServe Interactive Services, Inc."]
"{F802F260-519B-11D1-BB5D-0060974C6013}" = "ICQ Shell Extension"
-> CLSID InProcServer32 resolves to: "C:\Program Files\ICQ\ICQShExt.dll" [null data]
"{B41DB860-8EE4-11D2-9906-E49FADC173CA}" = "WinRAR shell extension"
-> CLSID InProcServer32 resolves to: "C:\Program Files\WinRAR\rarext.dll" [null data]
"{D508094D-53A2-11D7-935D-000AE6309654}" = "Panicware, Inc. SureClean Recycle Bin"
-> CLSID InProcServer32 resolves to: "C:\Program Files\Panicware\SureClean Professional\pwinssd.dll" ["Panicware, Inc."]
"{00020D75-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Desktop Icon Handler"
-> CLSID InProcServer32 resolves to: "C:\PROGRA~1\MICROS~2\OFFICE11\MLSHEXT.DLL" [MS]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Custom Icon Handler"
-> CLSID InProcServer32 resolves to: "C:\PROGRA~1\MICROS~2\OFFICE11\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> CLSID InProcServer32 resolves to: "C:\Program Files\Microsoft Office\OFFICE11\msohev.dll" [MS]
"{32020A01-506E-484D-A2A8-BE3CF17601C3}" = "AlcoholShellEx"
-> CLSID InProcServer32 resolves to: "C:\PROGRA~1\ALCOHO~1\ALCOHO~1\AXShlEx.dll" ["Alcohol Soft Development Team"]

HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
INFECTION WARNING! "igfxcui\DLLName" = "igfxsrvc.dll" ["Intel Corporation"]

Startup items in "Tkremix" & "All Users" startup folders:

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Adobe Gamma Loader" -> shortcut to: "C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe" ["Adobe Systems, Inc."]
"BigFix" -> shortcut to: "C:\Program Files\BigFix\BigFix.exe /atstartup" ["BigFix Inc."]
"LimeWire 4.2.3 Pro" -> shortcut to: "C:\Program Files\LimeWire\LimeWire 4.2.3 Pro\LimeWire.exe -startup" ["LimeWire, LLC"]
"Verizon Online Support Center" -> shortcut to: "C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe -boot" ["Motive Communications, Inc."]

Enabled Scheduled Tasks:

"Norton AntiVirus - Scan my computer - Tkremix" -> launches: "C:\PROGRA~1\NORTON~1\Navw32.exe /task:"C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Tasks\mycomp.sca"" ["Symantec Corporation"]
"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" ["Symantec Corporation"]

Running Services (Display Name, Service Name, Path {Service DLL}):

Norton AntiVirus Auto-Protect Service, navapsvc, ""C:\Program Files\Norton AntiVirus\navapsvc.exe"" ["Symantec Corporation"]
Norton AntiVirus Firewall Monitor Service, NPFMntor, ""C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe"" ["Symantec Corporation"]
Security Center, wscsvc, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\system32\wscsvc.dll" [MS]}
Symantec Core LC, Symantec Core LC, "C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe" ["Symantec Corporation"]
Symantec Event Manager, ccEvtMgr, ""C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"" ["Symantec Corporation"]
Symantec Network Drivers Service, SNDSrvc, ""C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe"" ["Symantec Corporation"]
Symantec Settings Manager, ccSetMgr, ""C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"" ["Symantec Corporation"]
Symantec SPBBCSvc, SPBBCSvc, ""C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe"" ["Symantec Corporation"]
TrueVector Internet Monitor, vsmon, "C:\WINDOWS\system32\ZoneLabs\vsmon.exe -service" ["Zone Labs Inc."]

This report excludes default entries except where indicated.
To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.


Only thing I see there is BigFix. According to the following, it is only meant to be started manually because it hogs the resources.

From sysinfo

BigFix can automatically download and read technical support information provided by computer and software manufacturers and other technical support experts (published in the form of Fixlet® Messages) and can automatically check your computer for bugs, configuration conflicts, and security holes. Should only be started manually as it's a resource hog

You can fix it with hijackthis by checking;

O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe

Would not hurt to fix this one too;

O4 - Global Startup: LimeWire 4.2.3 Pro.lnk = C:\Program Files\LimeWire\LimeWire 4.2.3 Pro\LimeWire.exe


ok i will try and fix those two but before when my computer was fine these two programs started up as how they do now but i will fix them anyway.


By the way i jsut want to say thank you for taking the time to try and help me! :)


Just ran Spybot and it uses between 85% and 95% cpu time on mine.

Go here to TrendMicro for an on-line scan & set it to autoclean for you.

Try this scan at Panda as well.


Thank you for your time helping me I am going to see how it goes nad if i need some more help I will come back thank you.

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