Member Avatar for smartmoney

mother-in-law has prob on computer.ran
Ran M$ spyware removal software and removed some
Ran SBS&D and removed stuff
Ran AD AW and removed stuff.
Did an AGV AV Full scan and now clean of all above with deep scan done

When going to M$ update site it comes up blank. Also Hotmail. I have installed HJT and i have inserted the log for the following


Logfile of HijackThis v1.99.0
Scan saved at 1:55:10 PM, on 1/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\system32\S3tray2.exe
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AttuneSysTray] C:\PROGRA~1\Aveo\Attune\Bin\Attune_st.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - Startup: Event Reminder.lnk = C:\pmw\PMREMIND.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Yahoo! Euchre -
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://D:\Resources\IntraLaunch.CAB
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) -
O23 - Service: AVG7 Alert Manager Server - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: PCTEL Speaker Phone - Unknown - C:\WINDOWS\system32\pctspk.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

please advise on the next step
Thanks

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  • Latest Post Latest Post by crunchie

Dani AI

Generated

Summary and focused next steps for the symptoms reported by : multiple removal tools ran, then Internet Explorer pages for Windows Update, Hotmail and the System Restore UI render empty. already suggested a Winsock repair (reported as tried) and pointed to the browser proxy entry shown in the HJT output and suggested temporarily disabling ZoneAlarm. Those two leads (network stack corruption and a client-side proxy/firewall interception) are the most likely causes; the checklist below orders safe, reversible actions that narrow the fault without repeating items already shown in the log.

First checks (non-destructive)

  • Confirm Internet Explorer’s LAN/Proxy settings are cleared (no proxy configured) and that the setting is not being forced by a startup item or registry policy. If the proxy setting is present and cannot be removed normally, use HijackThis’s “fix” on the Internet Settings proxy entry (make a system restore/backup first).
  • Temporarily disable ZoneAlarm (or any personal firewall) and test pages. If pages return, the firewall’s HTTP interception is preventing rendering.

Network stack and DNS refresh

  • Reset the Winsock/catalog and IP stack, then clear DNS cache and reboot. Example commands (run from an elevated command prompt):
netsh winsock reset
netsh int ip reset
ipconfig /flushdns
shutdown -r -t 0

Files and registrations to inspect

  • Check the hosts file for non-standard redirects (look for entries mapping common sites to localhost/loopback) and remove any suspicious lines.
  • If IE UI elements or System Restore remain blank, re-register core IE/URL components (for example, urlmon.dll and mshtml.dll) or perform the browser repair/repair install for IE.

Isolation and escalation

  • Boot into Safe Mode with Networking. If the browser works there, a startup service or BHO is the culprit — use MSConfig to binary-search startup items. If problems persist after the above, back up user data and consider an in-place repair or restore to a clean pre-infection snapshot.

Recommended Answers

All 3 Replies

Member Avatar for steosaur(oWn)

run winsock fix in my sig, if the link is bad, search for winsockfix in google and download it. It only takes a 20 seconds to run and a restart

Member Avatar for smartmoney

thanks for the help but that did not work
when starting windows restore i get a blank page. same with windows update and hotmail. any other suggestions?

Member Avatar for crunchie

Try fixing this with hijackthis;

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1

if that does not work try disabling zone alarm and try again.

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