How do i get rid ofa generic rootkit.d! rootkit

Question

nasserjah19 0 Newbie Poster

17 Years Ago

Im having a hell of a time. mcafee takes it off everyday but i know its still there because when i use the internet i click on a link and it takes me somewhere totally different. some one help! thanks

it also says that it is

ntoskrnl-hook
trojan virus

virus-malware

3 Contributors
9 Replies
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Latest Post 17 Years Ago Latest Post by jholland1964

Dani AI

Generated 6 Months Ago

The symptoms and the HiJackThis excerpt posted here point to a kernel-level persistence mechanism rather than a simple browser hijack: repeated detections but continued redirects, installers being blocked, and odd device behavior all fit a rootkit that can hook low-level network and driver layers. described those exact symptoms; and offered useful first checks (extra scanning, trying a fresh installer, and removing conflicting security software) — those are reasonable early steps but may not be sufficient for a kernel hook.

Rootkits that attach to the kernel or the network stack can hide files, filter traffic, and prevent in‑Windows removal. Because they can load before normal user processes, the most effective strategy is to scan and repair outside the infected runtime and then fix any altered network filters or drivers.

Recommended, prioritized actions:

Use trusted offline/bootable rescue media (antivirus rescue environment) to scan and remove kernel/rootkit components before Windows loads. If unavailable, try Safe Mode (no networking) and uninstall any third‑party security product that might be blocking removers.
Repair low-level network filters and name resolution: check the hosts file and restore DNS to automatic or known-good ISP addresses, then run these commands from an elevated prompt to reset common network filters:

ipconfig /flushdns
netsh winsock reset
netsh int ip reset

Inspect startup items, services and drivers with an autorun/driver inspector while offline or in Safe Mode. Disable or quarantine any services/drivers that reference odd filenames or nonstandard locations, and note their paths for follow-up.
If the optical drive disappears or behaves incorrectly, check Device Manager for phantom devices, uninstall the driver and reboot to allow Windows to re-detect it.

Cautions and final notes: back up personal data (avoid copying executables), change all online passwords only from a known-clean device, and keep logs/screenshots for further analysis. If kernel hooks persist after offline removal attempts, a full OS reinstall with a secure wipe is the most reliable way to ensure the system is clean.

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jholland1964 650 Posting Expert

17 Years Ago

Hi welcome to daniweb;
begin with this:
Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.

* DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt.

Reboot the computer

Next do this:
Please Run the ESET Online Scanner and attach the ScanLog with your post for assistance.

* You will need to use Internet Explorer to to complete this scan.
* You will need to temporarily Disable your current Anti-virus program.
* Be sure the option to Remove found threats is checked and the option to Scan unwanted applications is Checked.
* When you have completed that scan, a scanlog ought to have been created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please post that log for us as directed below.

And finally downloadand do a full system scan with it, save the log.
Judy
Post back here and copy/paste all three logs here.

crunchie 990 Most Valuable Poster

17 Years Ago

Delete the MBA-M installation file that is on your pc at present.
Go back to download MBA-M again. Click on the link to download it. Select the "Save" option.
When the panel pops up to ask you where you wish to save the file, before choosing where, rename the file. I chose "bambam" in my screenshot just as an example.
Once you have saved it, try again to install it.

jholland1964 650 Posting Expert

17 Years Ago

Did you try Right Clicking the MBA-M program and choosing Run as Administrator?

Run HiJackThis and save the log and post it here.

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nasserjah19 0 Newbie Poster · Answer 1 · 2009-05-14T02:42:54+00:00

Hi welcome to daniweb;
begin with this:
Please download Malwarebytes' Anti-Malware (MBA-M) to your Desktop.
* DoubleClick mbam-setup.exe and follow the prompts to install MBA-M.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When MBA-M finishes, Notepad will open with the log. Please save it where you can find it easily. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt.
Reboot the computer
Next do this:
Please Run the ESET Online Scanner and attach the ScanLog with your post for assistance.
* You will need to use Internet Explorer to to complete this scan.
* You will need to temporarily Disable your current Anti-virus program.
* Be sure the option to Remove found threats is checked and the option to Scan unwanted applications is Checked.
* When you have completed that scan, a scanlog ought to have been created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please post that log for us as directed below.
And finally downloadand do a full system scan with it, save the log.
Judy
Post back here and copy/paste all three logs here.

I cannot get the program to open for some reason. I downloaded it and now i click on it and it wont do anything????????

nasserjah19 0 Newbie Poster · Answer 2 · 2009-05-14T10:43:56+00:00

Delete the MBA-M installation file that is on your pc at present.
Go back to download MBA-M again. Click on the link to download it. Select the "Save" option.
When the panel pops up to ask you where you wish to save the file, before choosing where, rename the file. I chose "bambam" in my screenshot just as an example.
Once you have saved it, try again to install it.

I DID EXACTLY WHAT YOU SAID AND IT STILL WONT LET ME OPEN THE PROGRAM. IT DIRECTS ME TO OPEN IT WITH THE ADMINISTRATION OR MY ACCOUNT. AND I HAVE HIJACK THIS I CAN GET TO RUN BUT NOT MALWARE BYTES PROGRAM????

nasserjah19 0 Newbie Poster · Answer 3 · 2009-05-14T10:54:38+00:00

Yes tried that it takes my password then just goes away. doesnt open the program.

nasserjah19 0 Newbie Poster · Answer 4 · 2009-05-14T10:55:23+00:00

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
D:\Counterspy\SBAMTray.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\ATKKBService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\VirusScan\McShield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\IoctlSvc.exe
D:\Counterspy\SBAMSvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\VideoLAN\VLC\vlc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Foxit Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM\..\Run: [SBAMTray] D:\Counterspy\SBAMTray.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] D:\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [DelayShred] c:\PROGRA~1\mcafee\mshr\ShrCL.EXE /P7 /q C:\DOCUME~1\ERIKNT~1\LOCALS~1\TEMPOR~1\Content.IE5\X6UM5H17\AD_1_~1.SH! C:\DOCUME~1\ERIKNT~1\LOCALS~1\TEMPOR~1\Content.IE5\7O76IQPO\FC_1_~1.SH! C:\DOCUME~1\ERIKNT~1\LOCALS~1\TEMPOR~1\Content.IE5\I7NKBYET\BLANK_~1.SH! C:\DOCUME~1\ERIKNT~1\LOCALS~1\TEMPOR~1\Content.IE5\IYERWA1U\BLANK_~2.SH!
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) -
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = ,
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = ,
O23 - Service: ATK Keyboard Service (ATKKeyboardService) - ASUSTeK COMPUTER INC. - C:\WINDOWS\ATKKBService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\McShield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS\system32\IoctlSvc.exe
O23 - Service: CounterSpy Antispyware (SBAMSvc) - Sunbelt Software - D:\Counterspy\SBAMSvc.exe

nasserjah19 0 Newbie Poster · Answer 5 · 2009-05-14T10:59:53+00:00

Oh yeah i almost forgot when i try to burn a dvd with nero by using nero vision it acts like i dont have a dvdrw drive but i do. isnt that wierd?

jholland1964 650 Posting Expert Team Colleague Featured Poster · Answer 6 · 2009-05-14T20:52:45+00:00

Turn off or Uninstall that Counterspy program and try again with the MBA-M. Reboot the computer and see if you can get MBA-M to install. The install file IS showing in your Start Up programs.

How do i get rid ofa generic rootkit.d! rootkit

Dani AI

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