For the last week I've had some really irritating annoyances with both my desktop and my laptop.

First of all, this popup with "Generic Host Process had to be closed" came up. After looking at Event Viewer it looks like there is something wrong with the WIA service, so I have set this one's start up type to "manual", and after that, these pop-ups have disappeared.

Another problem is that IE is very slow, and when I open Windows Explorer, it needs a lot of time to find all the disks and show the catalogues (flashlight moving from left to right showing).

I post my Hijack This log below, I hope someone is able to help me here.

Logfile of HijackThis v1.99.1
Scan saved at 02:43:31, on 29.05.2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Programfiler\Fellesfiler\Symantec Shared\ccEvtMgr.exe
C:\Programfiler\Fellesfiler\Symantec Shared\ccSetMgr.exe
C:\Programfiler\Fellesfiler\Symantec Shared\SNDSrvc.exe
C:\Programfiler\Fellesfiler\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Programfiler\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Programfiler\Fellesfiler\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Programfiler\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Programfiler\Fellesfiler\Symantec Shared\ccApp.exe
E:\Programfiler\HP\HP Software Update\HPWuSchd2.exe
E:\Programfiler\HP\Digital Imaging\bin\hpqgalry.exe
C:\Programfiler\Internet Explorer\iexplore.exe
C:\Programfiler\Internet Explorer\iexplore.exe
C:\Programfiler\Internet Explorer\iexplore.exe
C:\Programfiler\Windows Media Player\wmplayer.exe
C:\Programfiler\Internet Explorer\iexplore.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sol.no/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koblinger
R3 - URLSearchHook: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - E:\Programfiler\ICQToolbar\toolbaru.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - e:\Programfiler\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Programfiler\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\programfiler\google\googletoolbar3.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programfiler\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programfiler\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - E:\Programfiler\ICQToolbar\toolbaru.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\programfiler\google\googletoolbar3.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programfiler\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Programfiler\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Ptipbmf] rundll32.exe ptipbmf.dll,SetWriteCacheMode
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ccApp] "C:\Programfiler\Fellesfiler\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [ICQ Lite] e:\Programfiler\ICQLite\ICQLite.exe -minimize
O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Programfiler\LogMeIn\LogMeInSystray.exe"
O4 - HKLM\..\Run: [HP Software Update] "E:\Programfiler\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Programfiler\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programfiler\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Norton SystemWorks] "C:\Programfiler\Norton SystemWorks\cfgwiz.exe" /GUID {05858CFD-5CC4-4ceb-AAAF-CF00BF39736A} /MODE CfgWiz
O4 - HKCU\..\RunOnce: [ICQ Lite] E:\Programfiler\ICQLite\ICQLite.exe -trayboot
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\programfiler\google\GoogleToolbar3.dll/cmsearch.html
O8 - Extra context menu item: &ICQ Toolbar Search - res://E:\Programfiler\ICQToolbar\toolbaru.dll/SEARCH.HTML
O8 - Extra context menu item: Backward Links - res://c:\programfiler\google\GoogleToolbar3.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\programfiler\google\GoogleToolbar3.dll/cmcache.html
O8 - Extra context menu item: E&ksporter til Microsoft Excel - res://E:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\programfiler\google\GoogleToolbar3.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\programfiler\google\GoogleToolbar3.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Oppslag - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - E:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - e:\Programfiler\ICQLite\ICQLite.exe
O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - e:\Programfiler\ICQLite\ICQLite.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Programfiler\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105138573250
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3823F5EF-F40F-4DE0-A9F5-1EE92210104B}: NameServer =,
O20 - Winlogon Notify: LMIinit - C:\WINDOWS\SYSTEM32\LMIinit.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccSetMgr.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - 3am Labs, Inc. - C:\Programfiler\LogMeIn\RaMaint.exe
O23 - Service: LogMeIn - 3am Labs, Inc. - C:\Programfiler\LogMeIn\LogMeIn.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Programfiler\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programfiler\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Programfiler\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\CCPD-LC\symlcsvc.exe

12 Years
Discussion Span
Last Post by DMR

After looking at Event Viewer it looks like there is something wrong with the WIA service, so I have set this one's start up type to "manual", and after that, these pop-ups have disappeared.

To start with, double-click on the WIA-related messages in Event Viewer and post the specific information that appears in the detail windows. Having that info can be helpful in terms of pinpointing the exact cause of the problem.


Hi, and sorry for the late reply

I have disabled the WIA service, but still get the error message.

I now get this error message in Event Viewer (application error) (but in Norwegian), event 1004

Hendelsestype: Feil
Hendelseskilde: Application Error
Hendelseskategori: (100)
Hendelses-ID: 1004
Dato: 04.06.2005
Klokkeslett: 16:29:25
Bruker: I/T
Datamaskin: STUE-PC
Feilende program svchost.exe, versjon 5.1.2600.2180, feilende modul unknown, versjon, feiladresse 0x009f9eec.

Hvis du vil ha mer informasjon, se Hjelp og støtte på http://go.microsoft.com/fwlink/events.asp.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 73 76 63 ure svc
0018: 68 6f 73 74 2e 65 78 65 host.exe
0020: 20 35 2e 31 2e 32 36 30 5.1.260
0028: 30 2e 32 31 38 30 20 69 0.2180 i
0030: 6e 20 75 6e 6b 6e 6f 77 n unknow
0038: 6e 20 30 2e 30 2e 30 2e n 0.0.0.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 39 66 set 009f
0050: 39 65 65 63 9eec

it says "failing module unknows", and when I press the link I get a reference to the file faultrep.dll. It seems to me like there is something wrong with my printer installation (HP PSC 2610), a lot of other people have had similar problems. I tried to follow this recipe to get rid of the problems: http://forums1.itrc.hp.com/service/forums/questionanswer.do?admit=716493758+1117895135530+28353475&threadId=849173, but unfortunately it did not help much. Now all printer drivers and software are uninstalled, but the error message is still there.

I really don't know what to do here.

With best regards,



Unfortunately, svchost manages many different Windows files. Without being able to tell which exact file is faulting, I can't suggest any specific places to look.

...I get a reference to the file faultrep.dll

faultrep is part of the Windows error-reporting process itself; it most likely isn't responsible for the fault. Can you be more specific about the information you saw regarding the faultrep file?

- If the printer really was giving you trouble, did you make sure that you removed all of the components that were installed with the printer? I know that HP can load your system up with all kinds of "accessory" programs in addition to the basic printer driver software.

- Can you do a System Restore back to a day just prior to the time the problem started? That might help.


... when I open Windows Explorer, it needs a lot of time to find all the disks

There are a few things that can make that happen, but the first recommendation is to clean out old and unused items and then defragment your drive:

- Reboot into safe mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up)

- Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files" and "Hide extentions for known file types".

- For every user account listed under C:\Documents and Settings, delete the entire contents of these folders (but not the folders themselves):

Important: If any data that you care about is stored in the Temp folders listed below, you need to move it to a safe location now or it will be erased along with everything else!

1. Cookies
2. Local Settings\Temp
3. Local Settings\History
4. Local Settings\Temporary Internet Files

- Delete the entire content of your C:\Windows\Temp folder.

- Delete the entire content of your C:\Windows\Prefetch folder.

Note- If you get any messages concerning the deletion of system files such as desktop.ini or index.dat, just choose to delete those files; they'll be automatically regenerated by Windows if needed. Windows will allow you to delete the versions of those files which exist in sub-folders within the main Temp/Temorary folders, but might not let you delete the versions of those files that exist in the main Temp folders themselves; this is normal and OK.

- Empty your Recycle Bin.

- Run the Disk Defragmenter utility. You'll find the utility in Start menu->All Programs->Accessories->System Tools

- Reboot normally.

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