I posted about the problems I'm having in another section here because I don't think it's a spyware/virus issue... but I could be wrong! :

Basically my pc is running VERY slowly (even in safe mode) and stalls every few minutes. Sometimes when it stalls it's for 10 mins or more. Sometimes in Safe Mode I can use it fine for 30 mins but sometimes not. There doesn't appear to be a pattern. When I was running the Windows Malicious Removal Tool, it showed the time used and the seconds ticked away, then it stalled, and caught up, stalled, and caught up again several times... at one point it stalled for 5 minutes.

I ran everything except the Malware app. It gives me a runtime error and wont work. I've run the ATF-cleaner as well.

I'd appreciate any help in getting this issue fixed. I don't know if it's software or hardware. I'm really stumped. Thank you :)

Here are the logs:


DDS (Ver_09-12-01.01) - NTFSX64 NETWORK
Run by Administrator at 13:05:49.19 on 24/02/2010
Internet Explorer: 8.0.6001.18882 BrowserJavaVersion: 1.6.0_18
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.2.1033.18.3838.2359 [GMT -5:00]

SP: Spybot - Search and Destroy *disabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uStart Page = hxxp://uk.my.yahoo.com/
uSearch Bar = hxxp://www.google.com/ie
mStart Page = hxxp://en.ca.acer.yahoo.com
mDefault_Page_URL = hxxp://en.ca.acer.yahoo.com
mLocal Page = c:\windows\syswow64\blank.htm
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
mWinlogon: Userinit=userinit.exe
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files (x86)\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: ContributeBHO Class: {074c1dc5-9320-4a9a-947d-c042949c6216} - c:\program files (x86)\adobe\/Adobe Contribute CS4/contributeieplugin.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: DebugBar BHO: {69fc0024-10eb-480a-bbf2-3bf4e78e17b1} - c:\program files (x86)\core services\debugbar\DebugInfoBar.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files (x86)\yahoo!\companion\installs\cpn\yt.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Contribute Toolbar: {517bdde4-e3a7-4570-b21e-2b52b6139fc7} - c:\program files (x86)\adobe\/Adobe Contribute CS4/contributeieplugin.dll
TB: DebugBar: {3e1201f4-1707-409f-bb45-a5f192381da0} - c:\program files (x86)\core services\debugbar\DebugToolBar.dll
TB: BitDefender Toolbar: {381ffde8-2394-4f90-b10d-fc6124a40f8c} - "c:\program files\bitdefender\bitdefender 2009\antispam32\IEToolbar.dll"
EB: DebugBar: {947e34e9-1d85-43cb-9cbf-5c492118fdd5} - c:\program files (x86)\core services\debugbar\DebugInfoBar.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
mRun: [eRecoveryService]
mRun: [googletalk] "c:\program files (x86)\google\google talk\googletalk.exe" /autostart
mRun: [<NO NAME>]
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\logitech webcam software\LWS.exe" /hide
mRun: [SunJavaUpdateSched] "c:\program files (x86)\common files\java\java update\jusched.exe"
mRun: [Conime] %windir%\system32\conime.exe
mRun: [EKIJ5000StatusMonitor] c:\windows\system32\spool\drivers\x64\3\EKIJ5000MUI.EXE
StartupFolder: c:\progra~3\micros~1\windows\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append Link Target to Existing PDF - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~2\micros~1\office11\EXCEL.EXE/3000
IE: {7F9DB11C-E358-4ca6-A83D-ACC663939424} - {9999A076-A9E2-4C99-8A2B-632FC9429223} - c:\program files (x86)\bonjour\ExplorerPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~1\office11\REFIEBAR.DLL
LSP: %SYSTEMROOT%\system32\nvLsp.dll
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files (x86)\yahoo!\common\Yinsthelper.dll
DPF: {43E3F87D-DE7F-4087-BD4F-0DC854981158} - hxxp://download.microsoft.com/download/7/3/8/7384c441-3721-41ee-ae15-b678888f00dd/clearadj.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_18-windows-i586.cab
DPF: {DE22A7AB-A739-4C58-AD52-21F9CD6306B7} - hxxp://download.microsoft.com/download/7/E/6/7E6A8567-DFE4-4624-87C3-163549BE2704/clearadj.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files (x86)\belarc\advisor\system\BAVoilaX.dll
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files (x86)\intuit\quickbooks 2010\HelpAsyncPluggableProtocol.dll
Handler: intu-qt2008 - {05E53CE9-66C8-4a9e-A99F-FDB7A8E7B596} - c:\program files (x86)\quicktax 2008\ic2008pp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~2\common~1\skype\SKYPE4~1.DLL
SEH: Eudora's Shell Extension: {edb0e980-90bd-11d4-8599-0008c7d3b6f8} - c:\program files (x86)\qualcomm\eudora\EuShlExt.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files (x86)\common files\lightscribe\LSRunOnce.exe"
TB-X64: BitDefender Toolbar: {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - "c:\program files\bitdefender\bitdefender 2009\IEToolbar.dll"
TB-X64: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
TB-X64: {3E1201F4-1707-409F-BB45-A5F192381DA0} - No File
EB-X64: {947E34E9-1D85-43CB-9CBF-5C492118FDD5} - No File
mRun-x64: [RtHDVCpl] RAVCpl64.exe
mRun-x64: [Skytel] Skytel.exe
mRun-x64: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
mRun-x64: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun-x64: [BDAgent] "c:\program files\bitdefender\bitdefender 2009\bdagent.exe"
mRun-x64: [BitDefender Antiphishing Helper] "c:\program files\bitdefender\bitdefender 2009\IEShow.exe"
mRun-x64: [BitDefender Antiphishing Helper 32] "c:\program files\bitdefender\bitdefender 2009\antispam32\IEShow.exe"
mRun-x64: [EKIJ5000StatusMonitor] c:\windows\system32\spool\drivers\x64\3\EKIJ5000MUI.exe
Hosts: www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\users\admini~1\appdata\roaming\mozilla\firefox\profiles\5a58vty0.default\
FF - prefs.js: browser.startup.homepage - hxxp://my.yahoo.com/
FF - component: c:\program files (x86)\mozilla firefox\components\FFComm.dll
FF - component: c:\users\administrator\appdata\roaming\mozilla\firefox\profiles\5a58vty0.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - plugin: c:\users\administrator\appdata\local\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\users\administrator\appdata\local\yahoo!\browserplus\2.4.21\plugins\npybrowserplus_2.4.21.dll
FF - plugin: c:\users\administrator\appdata\roaming\mozilla\plugins\npgoogletalk.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}

FF - user.js: yahoo.homepage.dontask - truec:\program files (x86)\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 PxHlpa64;PxHlpa64;c:\windows\system32\drivers\PxHlpa64.sys [2009-1-22 54480]
R0 tdrpman251;Acronis Try&Decide and Restore Points filter (build 251);c:\windows\system32\drivers\tdrpm251.sys [2009-10-2 1455648]
S2 PCCUJobMgr;Common Client Job Manager Service;c:\program files (x86)\norton pc checkup\engine\\ccSvcHst.exe [2010-2-17 126392]
S3 afcdp;afcdp;c:\windows\system32\drivers\afcdp.sys [2009-10-2 250400]
S3 Arrakis3;BitDefender Arrakis Server;c:\program files\common files\bitdefender\bitdefender arrakis server\bin\Arrakis3.exe [2009-1-20 257024]
S3 bdfm;BDFM;c:\windows\system32\drivers\bdfm.sys [2008-9-18 125960]
S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;c:\windows\microsoft.net\framework64\v2.0.50727\mscorsvw.exe [2009-5-27 89920]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 27648]
S3 lvpopf64;Logitech POP Suppression Filter;c:\windows\system32\drivers\lvpopf64.sys [2009-8-13 271640]
S3 LVPr2M64;Logitech LVPr2M64 Driver;c:\windows\system32\drivers\LVPr2M64.sys [2009-10-7 30232]
S3 LVRS64;Logitech RightSound Filter Driver;c:\windows\system32\drivers\lvrs64.sys [2009-8-13 327576]
S3 LVUSBS64;Logitech USB Monitor Filter;c:\windows\system32\drivers\LVUSBS64.sys [2009-1-14 50072]
S3 LVUVC64;Logitech QuickCam Fusion(UVC);c:\windows\system32\drivers\lvuvc64.sys [2009-10-7 6379288]
S3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda64v.sys [2009-8-21 84512]
S3 PerfHost;Performance Counter DLL Host;c:\windows\syswow64\perfhost.exe [2008-1-20 19968]
S4 Acer HomeMedia Connect Service;Acer HomeMedia Connect Service;c:\program files (x86)\acer arcade live\acer homemedia connect\kernel\dms\CLMSServer.exe [2008-5-26 269448]
S4 Adobe Version Cue CS4;Adobe Version Cue CS4;c:\program files (x86)\common files\adobe\adobe version cue cs4\server\bin\VersionCueCS4.exe [2008-8-15 284016]
S4 afcdpsrv;Acronis Nonstop Backup service;c:\program files (x86)\common files\acronis\cdp\afcdpsrv.exe [2009-10-2 2326920]
S4 BUNAgentSvc;NTI Backup Now 5 Agent Service;c:\program files (x86)\newtech infosystems\nti backup now 5\client\Agentsvc.exe [2008-3-3 16384]
S4 ETService;Empowering Technology Service;c:\program files\acer\empowering technology\service\ETService.exe [2008-5-26 24576]
S4 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;c:\program files\common files\macrovision shared\flexnet publisher\FNPLicensingService64.exe [2009-1-22 1038088]
S4 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files (x86)\kodak\aio\center\ekdiscovery.exe [2009-8-5 284016]
S4 LVPrcS64;Process Monitor;c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe [2009-10-7 191000]
S4 Norton PC Checkup Application Launcher;Norton PC Checkup Application Launcher;c:\program files (x86)\norton pc checkup\engine\\SymcPCCULaunchSvc.exe [2010-2-17 103280]
S4 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files (x86)\newtech infosystems\nti backup now 5\BackupSvc.exe [2008-4-25 45056]
S4 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files (x86)\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2008-4-25 131072]
S4 SBSDWSCService;SBSD Security Center Service;c:\program files (x86)\spybot - search & destroy\SDWinSec.exe [2010-2-17 1153368]

============== File Associations ===============

JSEFile=c:\windows\syswow64\WScript.exe "%1" %*

=============== Created Last 30 ================

2010-02-24 16:31:18 0 d-----w- c:\program files (x86)\ESET
2010-02-23 10:11:15 0 d-----w- c:\programdata\Malwarebytes
2010-02-23 10:11:14 22104 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-02-23 10:11:14 0 d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2010-02-23 01:39:22 0 d-----w- c:\program files\NVIDIA Corporation
2010-02-22 22:40:14 447057807 ----a-w- c:\windows\MEMORY.DMP
2010-02-22 01:00:32 0 d-----w- c:\programdata\WindowsSearch
2010-02-17 18:49:08 0 d-----w- c:\programdata\Spybot - Search & Destroy
2010-02-17 18:49:08 0 d-----w- c:\program files (x86)\Spybot - Search & Destroy
2010-02-17 18:30:47 0 d-----w- c:\program files (x86)\common files\Symantec Shared
2010-02-17 18:30:20 0 d-----w- c:\programdata\Symantec
2010-02-17 16:16:28 0 d-----w- c:\windows\system32\drivers\NortonPCCheckupx64
2010-02-17 16:16:28 0 d-----w- c:\program files\Norton PC Checkup
2010-02-17 16:16:28 0 d-----w- c:\program files (x86)\Norton PC Checkup
2010-02-17 16:16:24 0 d-----w- c:\program files (x86)\NortonInstaller
2010-02-17 15:57:53 0 d-----w- c:\users\admini~1\appdata\roaming\Tific
2010-02-17 15:57:37 0 d-----w- c:\programdata\Norton
2010-02-17 15:57:31 0 d-----w- c:\programdata\NortonInstaller
2010-02-17 15:16:00 65536 --sha-w- c:\users\administrator\ntuser.dat{de07497c-cbd1-11de-84e0-001d72a166e3}.TxR.blf
2010-02-17 15:16:00 1048576 --sha-w- c:\users\administrator\ntuser.dat{de07497c-cbd1-11de-84e0-001d72a166e3}.TxR.2.regtrans-ms
2010-02-17 15:16:00 1048576 --sha-w- c:\users\administrator\ntuser.dat{de07497c-cbd1-11de-84e0-001d72a166e3}.TxR.1.regtrans-ms
2010-02-17 15:16:00 1048576 --sha-w- c:\users\administrator\ntuser.dat{de07497c-cbd1-11de-84e0-001d72a166e3}.TxR.0.regtrans-ms
2010-02-17 12:28:33 0 d-----w- c:\windows\pss
2010-01-29 23:48:48 34476 ----a-w- C:\Sheraton reservation.pdf
2010-01-28 12:34:46 0 d-----w- c:\programdata\Sun
2010-01-28 12:34:21 153376 ----a-w- c:\windows\syswow64\javaws.exe
2010-01-28 12:34:21 145184 ----a-w- c:\windows\syswow64\javaw.exe
2010-01-28 12:34:20 145184 ----a-w- c:\windows\syswow64\java.exe
2010-01-25 18:10:14 0 d-----w- c:\windows\syswow64\kodak
2010-01-25 18:07:12 0 d-----w- c:\program files (x86)\Bonjour
2010-01-25 18:07:11 0 d-----w- c:\programdata\Apple
2010-01-25 18:07:11 0 d-----w- c:\program files\Bonjour

==================== Find3M ====================

2010-02-23 01:40:04 81984 ----a-w- c:\windows\system32\bdod.bin
2010-02-23 01:35:40 86016 ----a-w- c:\windows\inf\infstor.dat
2010-02-23 01:35:40 51200 ----a-w- c:\windows\inf\infpub.dat
2010-02-23 01:35:40 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-02-23 00:11:24 0 ----a-w- c:\windows\system32\drivers\lvuvc.hs
2010-01-02 07:08:29 1147904 ----a-w- c:\windows\system32\wininet.dll
2010-01-02 07:03:21 77312 ----a-w- c:\windows\system32\iesetup.dll
2010-01-02 07:03:21 132096 ----a-w- c:\windows\system32\iesysprep.dll
2010-01-02 06:38:20 916480 ----a-w- c:\windows\syswow64\wininet.dll
2010-01-02 06:38:04 1208832 ----a-w- c:\windows\syswow64\urlmon.dll
2010-01-02 06:36:10 206848 ----a-w- c:\windows\syswow64\occache.dll
2010-01-02 06:33:34 5942784 ----a-w- c:\windows\syswow64\mshtml.dll
2010-01-02 06:33:32 594432 ----a-w- c:\windows\syswow64\msfeeds.dll
2010-01-02 06:33:32 55296 ----a-w- c:\windows\syswow64\msfeedsbs.dll
2010-01-02 06:32:51 25600 ----a-w- c:\windows\syswow64\jsproxy.dll
2010-01-02 06:32:33 71680 ----a-w- c:\windows\syswow64\iesetup.dll
2010-01-02 06:32:33 1985536 ----a-w- c:\windows\syswow64\iertutil.dll
2010-01-02 06:32:33 164352 ----a-w- c:\windows\syswow64\ieui.dll
2010-01-02 06:32:33 109056 ----a-w- c:\windows\syswow64\iesysprep.dll
2010-01-02 06:32:32 55808 ----a-w- c:\windows\syswow64\iernonce.dll
2010-01-02 06:32:32 184320 ----a-w- c:\windows\syswow64\iepeers.dll
2010-01-02 06:32:32 11070464 ----a-w- c:\windows\syswow64\ieframe.dll
2010-01-02 06:32:26 387584 ----a-w- c:\windows\syswow64\iedkcs32.dll
2010-01-02 05:25:39 162816 ----a-w- c:\windows\system32\ieUnatt.exe
2010-01-02 04:57:00 133632 ----a-w- c:\windows\syswow64\ieUnatt.exe
2010-01-02 04:56:50 173056 ----a-w- c:\windows\syswow64\ie4uinit.exe
2010-01-02 04:56:14 13312 ----a-w- c:\windows\syswow64\msfeedssync.exe
2009-12-17 22:14:00 411368 ----a-w- c:\windows\syswow64\deploytk.dll
2009-10-30 15:11:22 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-01-21 03:21:59 174 --sha-w- c:\program files\desktop.ini
2008-01-21 03:21:59 174 --sha-w- c:\program files (x86)\desktop.ini
2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-10-14 12:54:59 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat

============= FINISH: 13:06:25.80 ===============


ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=
# OnlineScanner.ocx=
# api_version=3.0.2
# EOSSerial=480ed1f21455344499c373d01e93c34e
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2010-02-24 05:40:34
# local_time=2010-02-24 12:40:34 (-0500, Eastern Standard Time)
# country="Canada"
# lang=1033
# osver=6.0.6002 NT Service Pack 2
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=2050 16776638 100 100 0 259962320 0 0
# compatibility_mode=3584 16777215 100 0 0 0 0 0
# compatibility_mode=5892 16776638 100 56 9898315 103627914 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=287344
# found=0
# cleaned=0
# scan_time=4025


DDS (Ver_09-12-01.01)

Microsoft Windows Vista Home Premium 
Boot Device: \Device\HarddiskVolume2
Install Date: 19/10/2006 4:05:06 AM
System Uptime: 24/02/2010 11:26:25 AM (2 hours ago)

Motherboard: Acer |  | WMCP78M
Processor: Athlon 64 Dual Core 5000+ | Socket AM2  | 2604/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 140 GiB total, 74.319 GiB free.
D: is FIXED (NTFS) - 140 GiB total, 23.399 GiB free.
E: is Removable
F: is CDROM ()
G: is CDROM ()
H: is Removable
I: is Removable

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP526: 21/02/2010 8:01:00 PM - Scheduled Checkpoint
RP527: 22/02/2010 10:10:40 AM - before videodriver rollback
RP528: 22/02/2010 5:07:28 PM - Restore Operation
RP529: 22/02/2010 5:18:29 PM - Restore Operation

==== Installed Programs ======================

Acer Arcade Live Main Page
Acer Assist
Acer DV Magician
Acer DVDivine
Acer Empowering Technology
Acer eRecovery Management
Acer GameZone Console DTV
Acer HomeMedia
Acer HomeMedia Connect
Acer HomeMedia Trial Creator
Acer Registration
Acer ScreenSaver
Acer SlideShow DVD
Acer VideoMagician
Activation Assistant for the 2007 Microsoft Office suites
Adobe Acrobat 9 Pro - English, Franais, Deutsch
Adobe After Effects CS4
Adobe After Effects CS4 Presets
Adobe After Effects CS4 Third Party Content
Adobe AIR
Adobe Anchor Service CS4
Adobe Asset Services CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe Color - Photoshop Specific CS4
Adobe Color EU Recommended Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Extra Settings CS4
Adobe Color Video Profiles AE CS4
Adobe Color Video Profiles CS CS4
Adobe Contribute CS4
Adobe Creative Suite 4 Master Collection
Adobe CS4 American English Speech Analysis Models
Adobe CSI CS4
Adobe Default Language CS4
Adobe Device Central CS4
Adobe Dreamweaver CS4
Adobe Drive CS4
Adobe Dynamiclink Support
Adobe Encore CS4
Adobe Encore CS4 Codecs
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Fireworks CS4
Adobe Flash CS4
Adobe Flash CS4 Extension - Flash Lite STI en
Adobe Flash CS4 STI-en
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Fonts All
Adobe Illustrator CS4
Adobe InDesign CS4
Adobe InDesign CS4 Application Feature Set Files (Roman)
Adobe InDesign CS4 Common Base Files
Adobe InDesign CS4 Icon Handler
Adobe Linguistics CS4
Adobe Media Encoder CS4
Adobe Media Encoder CS4 Additional Exporter
Adobe Media Encoder CS4 Dolby
Adobe Media Encoder CS4 Exporter
Adobe Media Encoder CS4 Importer
Adobe Media Player
Adobe MotionPicture Color Files CS4
Adobe OnLocation CS4
Adobe Output Module
Adobe PDF Library Files CS4
Adobe Photoshop CS4
Adobe Photoshop CS4 Support
Adobe Premiere Pro CS4
Adobe Premiere Pro CS4 Functional Content
Adobe Premiere Pro CS4 Third Party Content
Adobe Reader 8.1.0
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe SGM CS4
Adobe SING CS4
Adobe Soundbooth CS4
Adobe Soundbooth CS4 Codecs
Adobe Type Support CS4
Adobe Update Manager CS4
Adobe Version Cue CS4 Server
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS4
Adventure Chronicles .
AMP Font Viewer
Autumn's Treasures The Jade Coin 1.00
Backspin Billiards
Belarc Advisor 8.1
Big Kahuna Reef
Bookworm Deluxe
Bricks of Egypt
Cake Mania
CaptureWizPro 3.00
CCleaner (remove only)
Chicken Invaders 3
Compatibility Pack for the 2007 Office system
CuteFTP 8 Professional
DAEMON Tools Toolbar
DebugBar v5.2.2 for Internet Explorer (remove only)
Deluxe Menus Trial
Diner Dash Flo on the Go
Dream Chronicles 2 - The Eternal Maze
DVD Shrink 3.2
ESET Online Scanner v3
eSobi v2
FileZilla Client 3.2.7
Flip Words 2
Google Chrome
Google Talk (remove only)
Google Talk Plugin
Hidden Expedition Devils Triangle 1.00
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Java Auto Updater
Java(TM) 6 Update 18
Jewel Quest Solitaire
Kick N Rush
KODAK AiO Home Center
KODAK All-in-One Printer Software
Legal Billing v6
LightScribe System Software
LightScribe Template Labeler
Logitech SetPoint
Logitech Vid
Mahjong Escape Ancient China
Mahjongg Artifacts
Malwarebytes' Anti-Malware
Messenger Plus! Live
Microsoft Choice Guard
Microsoft Office 2003 Primary Interop Assemblies
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Works
MoRUN.net Sticker
Mozilla Firefox (3.5.8)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
Mystery Case Files - Huntsville
Mystery Solitaire - Secret Island
Norton PC Checkup
NTI Backup Now 5
NTI Backup Now Standard
NTI Media Maker 8
NVIDIA ForceWare Network Access Manager
PDF Settings CS4
PFPortChecker 1.0.30
Photoshop Camera Raw
Pixel Bender Toolkit
Princess Isabella A Witch's Curse 1.00
Qlock Lite
QuickBooks EasyStart 2010
QuickTax 2008
Realtek High Definition Audio Driver
Redrum Dead Diary
Reel Deal Slots Adventure
Renamer 1.1
Security Update for CAPICOM (KB931906)
Skype 4.1
Smart Mail Notifier v2.0
Spybot - Search & Destroy
Strange Cases - The Tarot Card Mystery
Suite Shared Configuration CS4
SupportSoft Assisted Service
System Requirements Lab
The Mysterious City Golden Prague
TrayDevil (remove only)
Turbo Pizza
UnPacker 1,5,0,1909
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Visual C++ 8.0 Runtime Setup Package (x64)
Visual Studio 2005 Tools for Office Second Edition Runtime
VLC media player 0.9.8a
Windows Installer Clean Up
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Live Upload Tool
Windows Media Player Firefox Plugin
WinRAR archiver
Yahoo! BrowserPlus
Yahoo! Install Manager
Yahoo! Toolbar
Zuma Deluxe

==== Event Viewer Messages From Past Week ========

24/02/2010 11:27:49 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  i8042prt spldr Wanarpv6
24/02/2010 11:27:49 AM, Error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.
24/02/2010 11:27:37 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
24/02/2010 11:27:33 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
24/02/2010 11:27:32 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
24/02/2010 11:27:22 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
24/02/2010 11:27:13 AM, Error: EventLog [6008]  - The previous system shutdown at 11:24:03 AM on 24/02/2010 was unexpected.
24/02/2010 11:12:00 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  i8042prt
24/02/2010 11:12:00 AM, Error: Service Control Manager [7000]  - The BDSelfPr service failed to start due to the following error:  The system cannot find the file specified.
24/02/2010 10:42:16 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service MDM with arguments "" in order to run the server: {0C0A3666-30C9-11D0-8F20-00805F2CD064}
24/02/2010 10:35:19 AM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
24/02/2010 10:22:09 AM, Error: Service Control Manager [7001]  - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:  The dependency service or group failed to start.
24/02/2010 10:22:07 AM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD bdftdif DfsC i8042prt NetBIOS netbt nsiproxy PSched RasAcd rdbss Smb spldr tdx Wanarpv6 ws2ifsl
24/02/2010 10:22:07 AM, Error: Service Control Manager [7001]  - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
24/02/2010 10:22:07 AM, Error: Service Control Manager [7001]  - The WebDav Client Redirector Driver service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error:  A device attached to the system is not functioning.
24/02/2010 10:22:07 AM, Error: Service Control Manager [7001]  - The WebClient service depends on the WebDav Client Redirector Driver service which failed to start because of the following error:  The dependency service or group failed to start.
24/02/2010 10:22:07 AM, Error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the Ancilliary Function Driver for Winsock service which failed to start b
8 Years
Discussion Span
Last Post by JustFiona

Well, several things I note here, though you said in the original thread that you use BitDefender as your anti-virus program Norton, Bitdefender both have entries in your DDS log, however, there is no indication of either programs RUNNING on the system and the only semblance of a security program showing as being disabled, meaning it's at least installed is Spybot.

Going through the Uninstall list there is NO anti-virus program listed on that at all not even BitDefender so obviously there is no anti-virus program installed.
I see MBA-M in there and Spybot but neither of those is a real time scanner and neither is an anti-virus program so you don't have one installed. I don't see a Firewall listed either so unless you are using the built in firewall you don't have a firewall either. So you literally have no protection on the computer.

You said in the original thread

I tried to do a system restore, but ALL of my restore points were GONE! I have made some manual restore points since, and a few (not all!) are still there, but I cannot restore them.

You are operating under a mis-conception really, System Restore only works for a few key system files. It isn't going to give you your computer back to perfection usually.
The Windows Update you mention has caused problems for BOTH XP and Vista users and it was advised not to install it. Also for the Nvidial Display GeForce 9200 update that you mentioned in the original thread. You should get your updates for items like this from the manufacturer of the hardware not from Microsoft. So you should check that web site. But don't just roll back the driver, totally uninstall the driver and then install the new one FROM THEM not from the Windows Update pages.
But that said, since you are unable to proceed through normal routes I think you probably have some corrupted or damaged system files. It is very possible that a repair or reinstall of the os is your only option.


Hi JHolland
THanks for your post! I had done a clean boot, disabling all (or most) services other than Windows ones, so that must be why Bitdefender wasn't shown as running. I also had to do all the scans (for the logs) in safe mode. I don't know why it shows Bitdefender isn't in the unistall though. It's there, 43 days remaining, and it's up to date. I ran a virus scan with it a week ago.

I think I'm going to play it safe with all Windows updates from now on and Google to see if they cause problems. I did roll back the NVidia driver, and later installed it again directly from NVidia. How does Microsoft advise people not to install an update? I didn't get a notification and the update wasn't installed until at least a day after I received it.

I dont have firewall software but I have a router on my system acting as a firewall.

Thanks also for the info on system restore. I was unaware that it worked this way.

I have Acer recovery CDs that I made when I got this system. Do you know if this will give me the option to repair? I've never used any type of recovery before.

Thank you,


I cannot say for certain if the recovery disks would give you the option for a repair or not, though I would think they would.
As far as Windows Updates and notifications they are not good or to wait, those generally don't come from Windows but from websites like these. Also some of the PC online magazines will often have notifications that people are having problems with an update of some kind.
You do need to check on the Bitdefender because it doesn't show in the Uninstall list.
As for the System Restore you might give a read to this info from here as it gives a good explanation of what System Restore is and how and when it can be counted on and also when it cannot.


Jholland, thanks for the extra info about system restore. I have a better understanding of it now. I just did a full recovery using my Acer disks. There was no repair option, but judging by the speed of my PC now, it was probably good to do a full recovery. I backed up all my data and noted all my preferences and settings... except my firefox bookmarks! Oh well! It definitely was Windows that was giving me grief. I'm installing Bitdefender now and will run that app again to make sure it shows up there.

Thanks again for all of your help!


Great! Glad all worked out so well. If you have "old" bookmarks in IE you can at least import those into Firefox.


Actually I just found a backup of my FF bookmarks from September, so I'm not in too bad shape! I really appreciate your help on this and the way you explained things to me. If nothing else, I've learned something from this experience! :)

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