Member Avatar for braxdragon0

hey, my windows vista laptop keeps shutting down

i ran trend micro hijack and this is the log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:52:14 AM, on 6/11/2010
Platform: Windows Vista )
MSIE: Internet Explorer v7.00 ()
Boot mode: Normal


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.facebook.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
R3 - URLSearchHook: (no name) - *{CA3EB689-8F09-4026-AA10-B9534C691CE0} - (no file)
R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HP Health Check Scheduler] C:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Vongo Tray.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {32C3FEAE-0877-4767-8C20-62A5829A0945} (FBootloaderAX) -
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) -
O16 - DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} (MySpace Uploader Control) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) -
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 7434 bytes
helppp

Edited by braxdragon0 because: n/a
  • 4 Contributors
  • 3 Replies
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  • 3 Years Discussion Span
  • Latest Post Latest Post by Member #1106560

Dani AI

Generated

The HijackThis output posted is incomplete (the running-processes header and other sections are missing). As already noted, helpers need the full HijackThis log plus the additional diagnostics called for in the forum Read Me. Also include any Windows minidumps (C:\Windows\Minidump) and a short note describing how the shutdown happens (instant power-off, bluescreen then restart, or graceful shutdown).

Collect diagnostic evidence before removing items. Check Event Viewer -> Windows Logs -> System for critical entries at the shutdown times (look for Kernel‑Power / Event ID 41 or BugCheck entries). Disable automatic restart on system failure (System Properties -> Advanced -> Startup and Recovery -> Settings) so any blue screen stays visible and the STOP code can be recorded. If minidumps exist, including the STOP code or the files will speed analysis.

Basic hardware checks narrow the problem quickly. Reproduce the fault in BIOS or Safe Mode — a shutdown that happens in BIOS points to hardware (thermal, power, or motherboard). Confirm the fan/vents are clear, test on a hard flat surface, try AC-only (battery removed) and battery-only runs, and monitor core temperatures with a hardware-monitor utility. Run a memory test (Memtest86+ from boot) and a SMART/hard-drive diagnostic; run chkdsk /f and sfc /scannow from an elevated prompt.

Malware and orphaned startup items remain possible. ’s note about orphaned URLSearchHook/RunOnce entries is valid, but do not use HijackThis “Fix” blindly — verify that a referenced DLL actually exists before deleting CLSIDs. Use Autoruns/MSConfig to inspect startup points, run a full AV + Malwarebytes scan, and inspect Task Scheduler for suspicious jobs. ’s charger/battery suggestion is also reasonable; swap or test the adapter if available. Providing the complete logs requested by plus the results of the hardware checks above will allow precise, actionable recommendations.

Recommended Answers

All 3 Replies

Member Avatar for jholland1964

The log is incomplete. Either you made an error with your copy/paste or the log has been intentionally edited as there are several areas which are not complete. The running processes which would show at the top of the log are not there so there is no way to make any determination of possible causes.
Please follow the steps given in our Read Me sticky and post back with the requested logs.
http://www.daniweb.com/forums/thread134865.html

Member Avatar for techsheaven

check the box on the following and fix:

R3 - URLSearchHook: (no name) - *{CA3EB689-8F09-4026-AA10-B9534C691CE0} - (no file)

R3 - URLSearchHook: (no name) - *{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe

O4 - Global Startup: Vongo Tray.lnk = ?

Personally, I would also check the FaceBook and MySpace entries too, but lets see what happens when fixing the others first.

I'm not sure this will fix your problem though. You may be looking a a heat issue. Does it shut down suddenly, or as if you clicked the shutdown button?
Are you using the notebook on a hard surface, or soft?
Are the vents unobstructed? Fan running? Fast or slow?

Member Avatar for Member #1106560

It may have nothing to do with virus/malware. Then again, it's a possibility that virus/malware are forcing the computer to shutdown. A common way of malware/viruses doing this is through a .BAT file. Using the systemfiles, it shuts the computer down. With that being said, you could do this with any language like Assembly, C, C++, Java, C#, even VB.NET. But, it may not be a virus/malware problem.

Firstly, are you using the correct charger for your laptop? Weird question, yes, however if you have had a broken charger in the past and I don't know, you used a charger from a Acer netbook because it charged your main laptop there may not be enough power flowing through to your laptop, causing it to shutdown. This is a possibility, unless your using a charger designed for your laptop/the charger you got when you bought it. Netbooks need less power than laptops. Laptops need more power because of the better performance.

Secondly, when you boot up after it restarting or shutting down unexpectly, does Windows return a popup to you about a "unexpected shutdown"? If so, it may be due to a Windows crash, application or failure to update something.

Thirdly, it may not be anything software related at all. It could be a hardware issue. In the past I have had laptops which get a hardware issue, causing the laptop to randomly shutdown no matter to what im doing. I could be listening to music, working in Photoshop/programming or just chatting to friends on Skype. Are your USB ports working properly? Sometimes if they aren't fully working and you plug something into them, the computer will instantly shutdown. I've had this before, especially if you plug a USB in the wrong way. This may also cause a break of the USB port. Is your motherboard damaged? Another reason to why your laptop may be shutting down randomly may be because of a hardware issue with the BIOS. Open up your laptop and check for any connection problems, or breaks in the motherboard.

Hope I helped!

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