Can't remove a virus

[dckidd]

Can someone help?

I have been through the standard procedures and I think I have done everything on the list. I have installed and run CounterSpy, AVG Antivirus, ZoneAlarm, CCleaner, AdAware, Spybot and HijackThis and still seem to be getting a load of popups and whenever I reboot and rerun the checkers I get more things to clean even if I have cleaned them before.

Here is my latest (admittedly much cleaner than it used to be) Log.
Any suggestions very welcome and apologies if I have missed something obvious as I am new to all this.

Logfile of HijackThis v1.99.1
Scan saved at 17:04:47, on 23/09/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\system32\ZONELABS\vsmon.exe
C:\WINNT\Explorer.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\WINNT\System32\xvqsan.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Sunbelt Software\CounterSpy Client\sunasDTServ.exe
C:\Program Files\Sunbelt Software\CounterSpy Client\sunasServ.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\WINNT\etb\pokapoka70.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\hijackthis\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
F2 - REG:system.ini: Shell=Explorer.exe C:\WINNT\Nail.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [sctype] C:\WINNT\System32\xvqsan.exe
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [sunasDTServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasDTServ.exe
O4 - HKLM\..\Run: [sunasServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasServ.exe
O4 - HKLM\..\Run: [eyqeuxs] C:\WINNT\system32\qxdomf.exe r
O4 - HKLM\..\Run: [System service70] C:\WINNT\\\etb\\pokapoka70.exe
O4 - HKLM\..\RunServices: [ms ownage] winPE.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{EDD77ABD-D0DD-4939-9E43-5379AF9BAD49}: NameServer = 212.74.114.129 212.74.114.193
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InCD File System Service (InCDsrv) - Unknown owner - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINNT\system32\ZONELABS\vsmon.exe

Thanks in advance
Dave

[swatkat]

Hi,
BEFORE BEGINNING, Please read completely through the instructions below and download the files from the links provided. You may want to save or print out these instructions for easier reference.

First, download Ewido Security Suite.

Next, download Lavasoft's Ad-Aware and the VX2 Cleaner Plug-in. Install Ad-Aware using the default options, then install vx2cleaner_inst.exe, taking all the defaults there as well.

Run Ad-Aware, update to the latest definitions, then click on Add-ons in the lefthand column. Select VX2 Cleaner V2.0 and click Run Tool. Click "OK", then, if something is found, click "Clean" as in the directions given. Click "Close", and exit Ad-Aware.

Reboot your PC and run Ad-Aware again. This time, click on the Start button in Ad-Aware, select "Perform smart system scan" and click Next. Once the scan finishes, click "Next" again. Select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Click "Next" one more time, then "OK" to confirm the removal.

You will be prompted to set Ad-Aware to run on reboot, click "OK". Exit Ad-Aware and restart your PC once again.

When Ad-Aware starts up, click on "Start", then "Next". Follow the steps above if anything is found, or click "Finish", then exit Ad-Aware.

For a final cleanup, please install and run Ewido.

1. When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
2. When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
3. From the main ewido screen, click on update in the left menu, then click the Start update button.
4. After the update finishes (the status bar at the bottom will display "Update successful")
5. Click on the Scanner button in the left menu, then click on Complete System Scan. This scan can take quite a while to run.
6. If ewido finds anything, it will pop up a notification. We have been finding some cases of false positives with the new version of Ewido, so we need to step through the fixes one-by-one. If Ewido finds something that you KNOW is legitimate (for example, parts of AVG Antivirus, pcAnywhere and the game "Risk" have been flagged), select "none" as the action. DO NOT check "Perform action with all infections". If you are unsure of an entry, select "none" for the time being. I'll see that in the log you will post later and let you know if ewido needs to be run again.
7. When the scan finishes, click on "Save Report". This will create a text file. Make sure you know where to find this file again.

Please finish up by rebooting your system once more, and posting a new HijackThis log and the log from the Ewido scan.

[dckidd]

I have followed your instructions and here is the info you requested.

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 21:06:05, 23/09/2005
+ Report-Checksum: 20CF194E

+ Scan result:

HKLM\SOFTWARE\ISTbar -> Spyware.ISTBar : Error during cleaning
HKLM\SOFTWARE\ISTbar\Historyfiles -> Spyware.ISTBar : Error during cleaning
HKLM\SOFTWARE\ISTbar\Historystring -> Spyware.ISTBar : Error during cleaning
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Policies\AMeOpt -> Spyware.InternetOptimizer : Cleaned with backup
[1244] C:\WINNT\System32\xvqsan.exe -> Backdoor.Agent.jo : Cleaned with backup
C:\WINNT\system32\vfeknfc.old -> Trojan.Agent.ay : Cleaned with backup
C:\WINNT\system32\TFTP1144 -> Backdoor.Rbot : Cleaned with backup
C:\WINNT\cmqyjya.exe -> Adware.BetterInternet : Cleaned with backup
C:\WINNT\Downloaded Program Files\MediaGatewayX.dll -> Spyware.WinAD : Cleaned with backup
C:\WINNT\Cookies\r [email]chamberlin@abetterinternet[2].txt[/email] -> Spyware.Cookie.Abetterinternet : Cleaned with backup
C:\Documents and Settings\R Chamberlin\Cookies\r [email][e-mail][1].txt[/email] -> Spyware.Cookie.Adjuggler : Cleaned with backup
C:\Documents and Settings\R Chamberlin\Cookies\r [email][e-mail][1].txt[/email] -> Spyware.Cookie.Adserver : Cleaned with backup
C:\Documents and Settings\R Chamberlin\Cookies\r [email][e-mail][1].txt[/email] -> Spyware.Cookie.Myaffiliateprogram : Cleaned with backup
C:\Documents and Settings\R Chamberlin\Cookies\r [email][e-mail][1].txt[/email] -> Spyware.Cookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\R Chamberlin\Cookies\r [email]chamberlin@abetterinternet[1].txt[/email] -> Spyware.Cookie.Abetterinternet : Cleaned with backup
C:\Program Files\Sunbelt Software\CounterSpy Client\Quarantine\A133D7CD-A138-432B-91A1-8C6B41\40001E77-6E62-4F09-B023-CDDFD0 -> Adware.BetterInternet : Cleaned with backup
C:\Program Files\Sunbelt Software\CounterSpy Client\Quarantine\B748BAA5-378C-4B5F-B0E0-219774\21B33B14-B851-400D-8AF9-6EFA12 -> Spyware.EliteBar : Cleaned with backup
C:\Program Files\Sunbelt Software\CounterSpy Client\Quarantine\C35E0705-A8D8-4FA8-B7E6-4F7433\2016D907-675A-4BD9-BEE7-049C29 -> Spyware.MediaMotor : Cleaned with backup
C:\Program Files\Sunbelt Software\CounterSpy Client\Quarantine\E2D7DD19-551E-4F92-8C7A-A05307\25244884-F51F-4417-BB55-E43B58 -> Dialer.Generic : Cleaned with backup

::Report End

-----------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 21:11:23, on 23/09/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\system32\ZONELABS\vsmon.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Sunbelt Software\CounterSpy Client\sunasDTServ.exe
C:\Program Files\Sunbelt Software\CounterSpy Client\sunasServ.exe
C:\WINNT\etb\pokapoka70.exe
C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.1800searchonline.com/sp2.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.1800searchonline.com/sp2.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.1800searchonline.com/sp2.php
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.1800searchonline.com/sp2.php
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [sunasDTServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasDTServ.exe
O4 - HKLM\..\Run: [sunasServ] C:\Program Files\Sunbelt Software\CounterSpy Client\sunasServ.exe
O4 - HKLM\..\Run: [System service70] C:\WINNT\\\etb\\pokapoka70.exe
O4 - HKLM\..\RunServices: [ms ownage] winPE.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: InCD File System Service (InCDsrv) - Unknown owner - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINNT\system32\ZONELABS\vsmon.exe

Thanks
Dave

[swatkat]

Hi,
Download LQfix.exe and place it on your desktop.
Doubleclick LQfix.exe and click install.
Leave the default settings. If you change them, the fix will fail.
Make sure 'Launch LQfix' is checked. After clicking finish in the install, the fix will start.
Follow the prompts on the screen.
Your system will reboot afterwards.
Please be patient after reboot, because there is a script running in the background.

After this, go to Start > Search. Here click "All files and folders" in the left pane. Next, click on "More advanced options". Here select the options "Search system folders", "Search hidden files and folders" and "Search subfolders". Next, type/copy the below mentioned filename and search for it, if you find it, right-click on it and click delete:-
winPE.exe

After this, post a fresh HijackThis log.