I have a Dell laptop (I know, I know, last one we own I promise) that appears to have at least one virus going on, and I'm a bit afraid to shut it down.
I noticed that some of my searches were getting redirected in IE, so I switched to firefox, but to no avail. Then my volume button was gone. Checked in control panel and no audio devices available. Then I tried to run microsoft malicious software removal tool. No go. Then I went to plug in my external hard drive to transfer all those precious pictures and videos I have over, doesn't recognize a device was plugged in. My windows flag button is not working, so I can't hit flag D for desktop or flag e for explorer, but I can get there through task manager.
So I ended up here on google chrome browser, and went through the readme first to go through the steps, taking notes in notepad as I went along.
I downloaded the atf cleaner and was able to scrub the explorer files, but no files were deleted from firefox. first I hit select all, then I tried one at a time.
Went to my control panel at this point and tried to uninstall firefox, but it's not in add/remove program list anymore. A program called "I want this" was listed there which I uninstalled (probably dumb). When I did this, firefox then popped up with the blekko search engine homepage. I closed this and went back to add/remove programs and blekko is there. Did a search on blekko and found it's a redirect virus, concurrent with what was happening and went to a site (had to type in the address, as I'm getting redirected here in chrome as well) and I noticed you have to restart your computer in safe mode to get rid of it, and I'm nervous about doing that right now.
I ran GMER, and noticed it began it's search, but then I changed windows and I can't get back to it. It's on my taskbar at the bottom of the page, but not in my task manager, so I can't switch to it or end process.
I downloaded malware bytes successfully and went to run it, but it doesn't run. It says it's running in task manager but nothing happens.
Firefox opened up unprompted again a few minutes ago saying "Thanks for downloading" with a the logo (I think) for ipod 3? I closed it. Argh.
So unfortunately, I don't have much fruitful information to give you, but was wondering, before I shut down or restart my computer if there is anything else I can try or what the best next step may be.
ETA - I can open windows explorer and see the file tree populate on the left, but it freezes when i click on my computer, so I can't go in and manually remove any files.
Thank you kindly for your time.