Hi!! I would like to know if I could get someone's help. My computer, which is connected to an internal web, had a detected security risk, so Symantec Antivirus was installed to make a clean-up. Nevertheless, after the installation, a couple of messages appear every time I initiate the computer, saying that there's a failure with "C:DOCUME~1userLOCALS~1applic~1micros~2winini~1.exe" specified in the registry. Also, even after the antivirus update and scannings, there is a message that appears 2-3 times per minute over the Symantec Endpoint Protection in the Desktop Bar, indication,saying "[SID:24142] System Infected: Trojan Download Request detected" [] . Nothing happens when I press the message, and it dissapears by itself.

Any recommendation to solve this two problems would be highly appreciated!!



Edited by crunchie: wrong forum

5 Years
Discussion Span
Last Post by Tony_Barrend

I also ran the HijackThis test. At the beginning it appears a window saying that for some reason your system denied write access to the Hosts file, indicating that HijackThis may not be able to fix them. I pressed ok.

Here is the logfile:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:47:45 AM, on 4/26/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Symantec AntiVirus\12.1.1000.157.105\Bin\ccSvcHst.exe
C:\Program Files\Symantec AntiVirus\12.1.1000.157.105\Bin\Smc.exe
C:\Program Files\Symantec AntiVirus\12.1.1000.157.105\Bin\ccSvcHst.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\Documents and Settings\prensa\Local Settings\temp\explorer.exe
C:\Documents and Settings\prensa\Start Menu\Programs\Startup\server.exe
C:\Documents and Settings\prensa\Local Settings\Temp\wmiprvse.exe
C:\Program Files\Paint.NET\PaintDotNet.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\prensa\Local Settings\temp\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Symantec AntiVirus\12.1.1000.157.105\Bin\SymCorpUI.exe
C:\Program Files\Symantec AntiVirus\12.1.1000.157.105\Bin\SmcGui.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\prensa\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = 
F3 - REG:win.ini: load=C:\DOCUME~1\prensa\LOCALS~1\APPLIC~1\MICROS~2\WININI~1.EXE
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Symantec AntiVirus\12.1.1000.157.105\bin\IPS\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [arun] "C:\Documents and Settings\prensa\Local Settings\temp\explorer.exe"
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Startup: server.exe
O4 - Startup: WinUpdate.lnk = C:\Documents and Settings\prensa\Local Settings\Temp\wmiprvse.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_43C348BC2E93EB2B.dll/cmsidewiki.html
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = EMBAMEX
O17 - HKLM\Software\..\Telephony: DomainName = EMBAMEX
O17 - HKLM\System\CCS\Services\Tcpip\..\{BBB237A9-428E-4F05-8070-BF5D889E967D}: NameServer =,
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = EMBAMEX
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = EMBAMEX
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Xobni\Skype4Com.dll
O20 - AppInit_DLLs:   
O20 - Winlogon Notify: SEP - C:\Program Files\Symantec AntiVirus\12.1.1000.157.105\Bin\WinLogoutNotifier.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Endpoint Protection (SepMasterService) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\12.1.1000.157.105\Bin\ccSvcHst.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\12.1.1000.157.105\Bin\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\12.1.1000.157.105\Bin\snac.exe
O23 - Service: XobniService - Xobni Corporation - C:\Program Files\Xobni\XobniService.exe

End of file - 8887 bytes

Hi and welcome to Daniweb.

I see a couple of problems in that log. Because we no longer use hijackthis for identifying/removing malware, I would ask you to follow ALL the directions given in the following sticky;


Please post up ALL the requested logs and I will take a look when I see them.

I have also moved this thread to the correct forum.


Thanks, Crunchie, for your answer! I am in the downloading process, but here (China) internet is sometimes blocked and slow, so it might take little more than usual to finish that. I will post as soon as I finish all the instructions!

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