0

I keep getting this message when I try to open Excel, Word, Outlook, etc.

It seems to be a common problem.

MS Office was installed by a network guy at a place I no longer work

HJT log
Logfile of HijackThis v1.99.1
Scan saved at 12:30:33 PM, on 4/20/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\basfipm.exe
C:\Program Files\Dell\Bluetooth Software\bin\btwdins.exe
c:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Dell\Bluetooth Software\BTTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\WINDOWS\system32\msiexec.exe
C:\Documents and Settings\Andy Smith\Desktop\hijackthis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [bascstray] BascsTray.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB003" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [EOUApp] "C:\Program Files\Intel\Wireless\Bin\EOUWiz.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKCU\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MSKAgent.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\Dell\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/netcheck/51/install/gtdownls.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,23/mcgdmgr.cab
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -
O17 - HKLM\System\CCS\Services\Tcpip\..\{3A1A2D54-C40A-485A-8FC6-3451C3B033A5}: NameServer = 68.94.156.1,68.94.157.1
O18 - Protocol: widimg - {EE7C2AFF-5742-44FF-BD0E-E521B0D3C3BA} - C:\WINDOWS\System32\btxppanel.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.3 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\System32\basfipm.exe
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\Dell\Bluetooth Software\bin\btwdins.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Iap - Dell Computer Corporation - c:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZipm12.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe

I also (stupidly, upon the advice of another poster) "fixed" some stuff related to IE, and now that program doesn't seem to browse. If you could help with that, I'd appreciate it.

Thanks!

7
Contributors
15
Replies
16
Views
11 Years
Discussion Span
Last Post by Aleron
0

It sounds like your office suite was installed to be run over the network/ off of your works server meaning that its probably not actually installed on your machine. I could be wrong, but it sounds like you aren't licenced to have it installed on that computer. You may have to go purchase your own office disks for it.

0

\\itechdell\public\Computer LAB Programs\OfficeXPp\

is what it's asking for.

It's installed, but it was installed my (former) org's IT folks.

0

Well spyware wise, ya dont got too much. Fix the following:

O3 - Toolbar: (no name) - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - (no file)
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -
O17 - HKLM\System\CCS\Services\Tcpip\..\{3A1A2D54-C40A-485A-8FC6-3451C3B033A5}: NameServer = 68.94.156.1,68.94.157.1

Several things. To try to fix the IE problem, go to 'Config'>'Backups'. With luck, the things ya fixed earlier are still there.

Lastly, the person who screwed ya up, did he post here (as in Daniweb)?

Thanks.

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Yeah with that directory, it really sounds like it was installed to be run off of the network. We do that too at my work, and it is terrible because if the servers are down, they cant even do word/excell, and if the servers are slow, everyones machines are slow just for basic office software. I would try to get your hands on a disk and uninstal the old and install the new one you get. Hope this helps :)

0

nah, guy posted somewhere else

IE's fine. Just blew the history or something.

thanks for the spyware advice

0

Here is the ABSOLUTELY GARUNTEED Solution to this problem:
1. Un-Install the complete Microsoft Office
2. Use CCleaner to clean up the mess Microsoft is too lazy to un-install. Clean Files, System and Registry with CCleaner.
3. Go Here: www.OpenOffice.org
4. Download and Install the latest version of OpenOffice for FREE (don't let this fool you it is just as full-featured as Microsoft Office without all the BLOAT).
5. Repackage and sell Microsoft Office on E-Bay
6. Use the proceeds of the sale to make a donation to OpenOffice.org (You WILL want to do this because of the no-worries product you now have in place of Microsoft Office.
7. Write a nasty letter to Microsoft and tell them to shove their products up their NOSE but do not tell the the replacement you have found - They will try to BUY it!
8. Keep your new office apps updated because they are being improved monthly and there is never a cost to you.
9. Smile - Don't worry, Be Happy

-1

Here is the ABSOLUTELY GARUNTEED Solution to this problem:
1. Un-Install the complete Microsoft Office
2. Use CCleaner to clean up the mess Microsoft is too lazy to un-install. Clean Files, System and Registry with CCleaner.
3. Go Here: www.OpenOffice.org
4. Download and Install the latest version of OpenOffice for FREE (don't let this fool you it is just as full-featured as Microsoft Office without all the BLOAT).
5. Repackage and sell Microsoft Office on E-Bay
6. Use the proceeds of the sale to make a donation to OpenOffice.org (You WILL want to do this because of the no-worries product you now have in place of Microsoft Office.
7. Write a nasty letter to Microsoft and tell them to shove their products up their NOSE but do not tell the the replacement you have found - They will try to BUY it!
8. Keep your new office apps updated because they are being improved monthly and there is never a cost to you.
9. Smile - Don't worry, Be Happy

Sorry, but I am having the same problem with Microsoft Office, and I won't do this.
There are a few reasons, but 1. OpenOffice is NOT as fully featured, it is not as stable, and it loses out on a LOT. 2. The spell checker is crap, so is the grammar checker (if it even has one). 3. My friends think the Open Source movement are cowards for creating free software rather than fight big corporations. (The last one is biased, but the rest are valid).

Votes + Comments
Go away troll
0

My friends think the Open Source movement are cowards for creating free software rather than fight big corporations. (The last one is biased, but the rest are valid).

If you don't think that GIVING out freeware is fighting the big corps, what exactly do you consider fighting them? Becoming one and joining their ranks? I'd really like to know where you get off calling all of the programmers out there that provide freeware... freeware that I can almost promise is on your machine in front of you... cowards. What exactly have you and your "hero" buddies done that have taken the M$ of the world down a peg? Nevermind... I'll answer it for you... nothing. OpenOffice is a great piece of software and considering that I spent $0 to get the same functionality as Office Pro... I would say that the "Movement" is doing a great job. If you want to think about it. How many OpenOffice threads have you found around here? Hmmmmmm... I thought so... go back to your game of HALO.

0

If you don't think that GIVING out freeware is fighting the big corps, what exactly do you consider fighting them? Becoming one and joining their ranks? I'd really like to know where you get off calling all of the programmers out there that provide freeware... freeware that I can almost promise is on your machine in front of you... cowards. What exactly have you and your "hero" buddies done that have taken the M$ of the world down a peg? Nevermind... I'll answer it for you... nothing. OpenOffice is a great piece of software and considering that I spent $0 to get the same functionality as Office Pro... I would say that the "Movement" is doing a great job. If you want to think about it. How many OpenOffice threads have you found around here? Hmmmmmm... I thought so... go back to your game of HALO.

On the contrary, when I say fight I mean fight, my friends have destroyed several million dollars worth of corporate equipment with their malicious hacking. I do not endorse it, but they live outside of American and western jurisdiction and are free to do what they please as long as it does not violate their countries law (which has no laws against hacking, I checked, they are not a western nation). So don't get angry at me, I was just saying what my friends think, if you have any questions you can ask them directly, I will be happy to give you their e-mail on private message.

0

Dude, what your cracker buddies do is what they do, and if they are hitting who I think they are hitting, I am doing nothing but smiling. My point is that you don't need to go slamming the Open Source Movement. Your boys do things their way and Open Source does it their way... because they live in the countries WITH rules. Did you ever think that instead of fighting each other that helping each other might be more constructive... so to speak?

0

Dude, what your cracker buddies do is what they do, and if they are hitting who I think they are hitting, I am doing nothing but smiling. My point is that you don't need to go slamming the Open Source Movement. Your boys do things their way and Open Source does it their way... because they live in the countries WITH rules. Did you ever think that instead of fighting each other that helping each other might be more constructive... so to speak?

I have told them the same, but they say refusing to fight is for cowards. I can't stop them, and to be honest, I have no problem with it, as long as they only target corrupt companies. I am not saying all Open Source is bad, I have worked with Open Source before in the past, I just hate it when people claim that things like Open Office are better than Microsoft Word. It is not, and it never can be, they don't have the same staff team. The user clearly asked for help with his Word, not for advise on how to change to a lesser and free product. Some of us have enough money to buy these things, and don't need to be told to swap for someone elses benefit.

0

I'll agree with you about the guy needing help on their Word problem and that is what should be addressed here, not suggesting uninstalling and going to another suite. (especially since it appears that this guy has run across the board and pasted the same comment into a ton of threads. It was funny the first time I read it, but after that... As for M$ Office products, you may like them and think that they are the bomb, but I have to tell you... OpenOffice is better in a lot of ways. It is always improving, not the opposite. Sorry... Word 2007 lost a lot going from 2003. They didn't make it easy for people used to using 2003 to use 2007 because of their "pretty" ribbon layout, and they left out a bunch of functions that you could use in the older version. Open Office has the same functionality plus a few other little perks that Word doesn't have. You know what else is nice... you don't get asked to reinsert your disk, install updates because they don't do a thorough job programming in the first place, and then not help you once something goes wrong. I'm sure that we could dance around and around about both packages, but the simple fact is that they are very similar and they both have their pluses and minuses. Truthfully, I like Word 2003 because it has a few functions that I really like, and I like Open Office's Writer for the same reason. I hate 2007 for a lot of reasons. While Open Office would be a solution... I would save it as a last option... before paying out 100's of bucks for another suite.

0

I'll agree with you about the guy needing help on their Word problem and that is what should be addressed here, not suggesting uninstalling and going to another suite. (especially since it appears that this guy has run across the board and pasted the same comment into a ton of threads. It was funny the first time I read it, but after that... As for M$ Office products, you may like them and think that they are the bomb, but I have to tell you... OpenOffice is better in a lot of ways. It is always improving, not the opposite. Sorry... Word 2007 lost a lot going from 2003. They didn't make it easy for people used to using 2003 to use 2007 because of their "pretty" ribbon layout, and they left out a bunch of functions that you could use in the older version. Open Office has the same functionality plus a few other little perks that Word doesn't have. You know what else is nice... you don't get asked to reinsert your disk, install updates because they don't do a thorough job programming in the first place, and then not help you once something goes wrong. I'm sure that we could dance around and around about both packages, but the simple fact is that they are very similar and they both have their pluses and minuses. Truthfully, I like Word 2003 because it has a few functions that I really like, and I like Open Office's Writer for the same reason. I hate 2007 for a lot of reasons. While Open Office would be a solution... I would save it as a last option... before paying out 100's of bucks for another suite.

I use the old Microsoft Office XP, and it serves me fine, I tried OpenOffice but did not like it. I also hate its spell check and grammar feature, which is one of the main reasons I use Microsoft Word. I don't see how a small Open Source company can create something as good as one created by a huge staff with with good qualifications. Yes, they might be Micro$oft, but even so, they still have the resources to hire a better team.

If you really want to fight Microsoft, you could always move to another country where piracy is not a crime, copy it, then give it out for free. OpenSource does not really help them lose profits, and if piracy is legal in these places (like Taiwan when they sell cheap copies of music CDs legaly) then you might as well use it to your advantage. Just don't break the law where you are.

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