Member Avatar for Kirsty123

Hi everyone,

I wonder if you could help me since a couple of days ago i tried downloading a program and all it has gave me since is a pop up survey that wont go way ive tried clicking the 'x' but it will not shift it wont let me load taskmanager or command prompt and other windows programs and has also made my whole taskbar disapear i currently have Norton and have scanned since this has happened and it hasn't found any virus it is frustrating as it is right in the middle of my screen and with me having no taskbar it don't make it easy the program is netfix generator which isn't the original program i wanted to download and the survey it wants me to do is fileice when i click the 'x' it says this is the first warning on the 2nd warning you computer will become unstable please if anyone has any advice it would be appreciated thank you

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  • Latest Post Latest Post by JorgeM

Dani AI

Generated

This looks like a classic “survey lock” delivered by fake generators and PPD/survey networks: a browser/JavaScript‑based screen locker that blocks normal UI and pushes survey offers (FileIce and similar). These are often delivered alongside bogus “Netflix generator” installers or malvertising and are social‑engineering traps rather than straightforward ransomware. (spywareremove.com)

Practical follow‑up (after ’s on‑demand scanner suggestion): do not complete any surveys. Boot into Safe Mode (or the Recovery/Startup Settings) so fewer extras load, then run up‑to‑date on‑demand tools (AdwCleaner and a full Malwarebytes scan) and let them quarantine/remove anything found. If scanners won’t run in normal mode, use Microsoft’s offline/removal options or a trusted rescue ISO and scan from there. Disconnect from the network while you investigate if sensitive info may have been exposed. (support.microsoft.com)

After removal, verify and repair Windows and browsers: run DISM /Online /Cleanup-Image /RestoreHealth then sfc /scannow to fix any damaged system files; perform a clean boot and examine startup items/scheduled tasks to catch leftovers; reset each browser (remove unknown extensions, clear cache/cookies) and check the hosts file for redirects. Keep a log of items you remove so you can restore anything legitimate if needed. (support.microsoft.com)

Prevention notes: avoid cracked “generators” and pirated installers — they’re a common malware vector — keep OS and AV updated, run a hardened browser (ad‑block + script blockers or Browser Guard), use least privilege accounts, and change passwords if any personal data was entered. If the machine still behaves oddly after all this, back up critical data and consider a clean reinstall. Good initial call by ; the steps above will help confirm the system is really clean. (fbi.gov)

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Member Avatar for JorgeM

Try downloading malwarebytes. It's free and does a pretty good job of finding malware missed by traditional AV clients.

Member Avatar for Rik_

Yeah, mbam should sort it. Get rid of that norton crap and put some proper protection on your computer.

Member Avatar for Kirsty123

Thank you for the replys it is really appreciated i am going to download malwarebytes and see if that helps ill keep you updated thank you

Member Avatar for Kirsty123

Thank you so much it worked

Member Avatar for JorgeM

Great news. Glad it solved your problem.

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