0

Hello,
A few days ago I started having this problem, I can't access websites like hotmail, doteasy, applicationshop.sonyericsson.com to name a few. I can't access MSN messenger either. I'm using Windows XP. I've tried some of the solutions proposed by to similar problems but without success. Would anyone be able to help me?
Thank you in advance!

Here's my HiJackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 12:58:18, on 21/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
D:\WINDOWS\system32\inetsrv\inetinfo.exe
d:\program files\mcafee.com\agent\mcdetect.exe
d:\PROGRA~1\mcafee.com\vso\mcshield.exe
d:\PROGRA~1\mcafee.com\agent\mctskshd.exe
D:\programs\MySQL\bin\mysqld-nt.exe
D:\WINDOWS\system32\dllhost.exe
D:\WINDOWS\system32\inetsrv\DavCData.exe
D:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
D:\Program Files\McAfee.com\VSO\mcvsshld.exe
D:\Program Files\McAfee.com\VSO\oasclnt.exe
D:\PROGRA~1\mcafee.com\agent\mcagent.exe
d:\progra~1\mcafee.com\vso\mcvsescn.exe
D:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\WINDOWS\system32\rundll32.exe
D:\Program Files\HP\hpcoretech\hpcmpmgr.exe
D:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
D:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
D:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
D:\WINDOWS\system32\ctfmon.exe
D:\Program Files\MSN Messenger\msnmsgr.exe
D:\Program Files\Skype\Phone\Skype.exe
D:\Program Files\Free Download Manager\fdm.exe
D:\Program Files\IVT Corporation\BlueSoleil\BlueSoleil.exe
D:\Program Files\WinZip\WZQKPICK.EXE
D:\Program Files\Webshots\webshots.scr
d:\progra~1\mcafee.com\vso\mcvsftsn.exe
D:\Program Files\Messenger\msmsgs.exe
D:\PROGRA~1\MI43DA~1\BLUETO~1\BTSTAC~1.EXE
D:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
D:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\explorer.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
D:\Program Files\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr7/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr7/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - D:\WINDOWS\nem220.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: eBlocs Security Toolbar - {68FF9E0F-2E96-4467-87FA-1A8B9734C7E7} - D:\Documents and Settings\Rami Al-Qadi\Local Settings\Application Data\ssstbar\sssTbar.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: eBlocs Security Toolbar - {68FF9E0F-2E96-4467-87FA-1A8B9734C7E7} - D:\Documents and Settings\Rami Al-Qadi\Local Settings\Application Data\ssstbar\sssTbar.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - d:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - D:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [VSOCheckTask] "D:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] D:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [OASClnt] D:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MCAgentExe] d:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] D:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [PCSuiteTrayApplication] D:\PROGRA~1\Nokia\NOKIAP~1\LAUNCH~1.EXE -onlytray
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [NeroFilterCheck] D:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [HP Component Manager] "D:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "D:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] D:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "D:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Skype] "D:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Free Download Manager] D:\Program Files\Free Download Manager\fdm.exe -autorun
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "D:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - Startup: Webshots.lnk = D:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: BlueSoleil.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = D:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Download all by Free Download Manager - file://D:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download by Free Download Manager - file://D:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: Download selected by Free Download Manager - file://D:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download web site by Free Download Manager - file://D:\Program Files\Free Download Manager\dlpage.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - D:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\PROGRA~1\YAHOO!\MESSEN~1\YAHOOM~1.EXE
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\PROGRA~1\YAHOO!\MESSEN~1\YAHOOM~1.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0EF7B07B-105A-418A-8AFA-C0CF07CE8149}: NameServer = 196.27.0.29,196.27.0.7
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "D:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: BlueSoleil Hid Service - Unknown owner - D:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - D:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - d:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - d:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - d:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - D:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: MySql - Unknown owner - D:/programs/MySQL/bin/mysqld-nt.exe
O23 - Service: Ethernet Packet Service (npacketservice) - Nokia - D:\WINDOWS\system32\npacketsvc.exe

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Discussion Span
Last Post by DMR
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Hi Linitchka, welcome to DaniWeb :)

1. You said that you've tried some solutions already; please tell us exactly what you've tried.

2. For the sites that you can't access:
* What error message/error page do you get?
* Is it the main page of the sites that you cannot access, or is it only areas/pages within the sites that need to be accessed with a username/password (that is, secure pages)?

3. Your log shows the remains of at least one malware infection; please do the following:

You will need to close/quit all web browser programs and disconnect from the Internet for much of the following, so you should print out these instructions or save them into a text file with Notepad.

* Download and install the following utilities:

Windows Defender - http://www.microsoft.com/downloads/details.aspx?FamilyID=435bfce7-da2b-4a6a-afa4-f7f14e605a0d&displaylang=en
CCleaner - www.ccleaner.com
ewido Anti-malware - http://www.ewido.net/en/download/
When installing ewido, under "Additional Options" uncheck..

    • Install background guard
    • Install scan via context menu
  1. Launch ewido, there should be an icon on your desktop, double-click it.
  2. The program will now open to the main screen.
  3. When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  4. You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
  5. The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display ("Update successful" )

If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates
Don't run a scan with ewido yet; just close the program once the updates are installed.

* Open McAfee and check for/install the most current updates. Again- don't run a scan with McAfee; just close the program once the updates are installed.


* Close all open programs, especially Internet Explorer.

* Run HijackThis again, put a check mark in the boxes to the left of the following entry, and then click the "Fix checked" button. Close HJT after the fix is complete:
O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - D:\WINDOWS\nem220.dll (file missing)


* Reboot into safe mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up) and:

* Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files" and "Hide extentions for known file types".

* Run CCleaner.
- Go to Options-> Advanced: Uncheck "Only delete files in Windows Temp folders older than 48 hours"
- Go to Options>CustomFolders>Add Folder>Navigate to these folders (click on bold file once and hit OK) :
* C:\Windows\Temp
* C:\Windows\Prefetch
* C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ (This will delete all your cached internet content including cookies.)
* C:\Documents and Settings\<Your Profile>\Local Settings\Temp
* C:\Documents and Settings\<any other user's Profile>\Local Settings\Temporary Internet Files
* C:\Documents and Settings\<Any other user's Profile>\Local Settings\Temp
* C:\Documents and Settings\<Your Profile>\Cookies
* C:\Documents and Settings\<Any other users Profile>\Cookies
Hit OK
- In left pane, scroll down to "Advanced, Custom Folders", put a check in Custom Folders
- Click on Run Cleaner. It may take a while for the program to perform its cleaning, so be patient. Close the program when it has finished.

* Run McAfee, Windows Defender, and ewido; have the programs fix all malicious items they find.
When ewido finds the first malicious object on your system, it will ask you if it should clean it. When it asks this, put a checkmark in the lower left corner of the box that says "Perform action on all infections", then choose clean and click OK.
Save the log file that ewido will create after it finishes scanning; you'll be including that log in your next post here.

* Open Windows Explorer again, look for the following file, and delete it if it still exists:
D:\WINDOWS\nem220.dll


* Empty your Recycle Bin, reboot normally, run HijackThis again, and post the new log. Also post the log that ewido generated.

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