I have some kind of a problem. My CPU is running at 100%. The computer is very slow and it wouldn`t even print. I think it has someting to do with the svchost.exe file. There are two of these processes running. I`m running Windows 2000.

Please help!!!

Hello Rikus, welcome to DaniWeb. My name is Justin and I will be helping you with your computer today. I will be helping clean all the maleware and spyware problems associated with your computer. Throughout my fix if you have any questions on the programs I am having you use don't be afraid to ask me.

Click here to download HJTsetup.exe

  • Save HJTsetup.exe to your desktop.
  • Doubleclick on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

Logfile of HijackThis v1.99.1
Scan saved at 04:20:14, on 25/05/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v5.00 SP4 (5.00.2920.0000)
Running processes:
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Danware Data\NetOp School\STUDENT\NHOSTSVC.EXE
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\Program Files\Trend Micro\OfficeScan Client\ofcdog.exe
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\Program Files\Hijackthis\HijackThis.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpyBHO Class - {84695FD5-A8A8-11D8-978E-005022E14DE2} - C:\WINNT\system32\fcgicvmi.dll (file missing)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O16 - DPF: {00134F72-5284-44F7-95A8-52A619F70751} (ObjWinNTCheck Class) -
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - https://www.plaxo.com/down/latest/PlaxoInstall.cab
O16 - DPF: {08D75BB0-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment SetupIniCtrl Class) -
O16 - DPF: {08D75BC1-D2B5-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment SetupCtrl Class) -
O16 - DPF: {5EFE8CB1-D095-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment ObjRemoveCtrl Class) -
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = bolanddp.co.za
O17 - HKLM\System\CCS\Services\Tcpip\..\{32E7AAF2-3093-4512-BDE8-01A70FD2382F}: NameServer =
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = bolanddp.co.za
O17 - HKLM\System\CS1\Services\Tcpip\..\{32E7AAF2-3093-4512-BDE8-01A70FD2382F}: NameServer =
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = bolanddp.co.za
O17 - HKLM\System\CS2\Services\Tcpip\..\{32E7AAF2-3093-4512-BDE8-01A70FD2382F}: NameServer =
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O21 - SSODL: mszm32.dll - {D6307881-F4F6-F49C-50C9-CA828A3FD9B4} - c:\winnt\system32\mszm32.dll (file missing)
O23 - Service: DefWatch - Unknown owner - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe (file missing)
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: DameWare NT Utilities 2.6 (DNTUS26) - DameWare Development - C:\WINNT\SYSTEM32\DNTUS26.EXE
O23 - Service: DameWare Mini Remote Control (DWMRCS) - DameWare Development LLC - C:\WINNT\SYSTEM32\DWRCS.EXE
O23 - Service: NetOp Helper ver. 7.02 (2002312) (NetOp Host for NT Service) - Danware Data A/S - C:\Program Files\Danware Data\NetOp School\STUDENT\NHOSTSVC.EXE
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Unknown owner - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe (file missing)
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
O23 - Service: OfficeScanNT Listener (tmlisten) - Unknown owner - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe

To mee everything looks clean. I don't really deal with 017's. Your running windows 2000? How much ram is your computer running on?

258 MB RAM

The computer has never done this before.

More than you ever may have wanted to know about svchost.exe can be found here. Basically, your high CPU usage could be caused by quite a few things aside from malware infections (of which your HJT log shows no traces.)

In terms of the excess CPU usage, you might be able to narrow down the list of suspects by doing the following:

* Click on the "Run..." option in your Start menu.
* In the resulting "Open:" box, type the following and then click "OK": CMD
* At the DOS prompt, type the following command:
tasklist /svc
* Open the Task Manager by hitting CTRL+ALT+DELETE and then hitting the "T" key.
* Click on the "Processes" tab in Task Manager.
* Arrange/resize the DOS box and the Task Manager window so that you can view the full contents of each.

In Task Manager, locate the instance of svchost.exe which is hogging the CPU and note that instance's PID (Process ID).
Now locate that same svchost PID in the DOS box's list and note which services are listed as being associated with that instance of svchost.
One of those services will be culprit. Try disabling them one at a time to pinpoint the exact service, or just post the names of the services here and we can give you input from there.

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