Internet Connected But Won't Open Web Pages

Question

acorte2696 0 Newbie Poster

19 Years Ago

My laptop will no longer allow me to open up web pages or im clients.It still says I'm connected but no pages will load.When I check my connection status it shows it is actively sending and recieving data.
When I go into system information and run net diagnostics my network adapters fail.The defaultIPgateway passes,the DHCPserver passes,the DNSserversearchorder passes,but the IPaddress itself fails,net diagnostics pings it 4 times and all 4 are lost.
In CDM ipconfig /all I have a valid ip address.I can successfully ping and successfully ping www.yahoo.com.
Also,when I'm trying to load a page on the internet before it just shows the page that says it can't find the server the status bar at the bottom shows (for example) when I only typed in www.google.com
I tried deleting and reinstalling IE in case it was corrupted.
I tried installing Firefox as well in case it was just IE that wouldn't work.
I tried restarting my system,repairing the internet connection,unplugging modem and router for about 10 minutes before plugging back in.
Ran (in normal and safe mode) Ad-Aware Se,nothing found
Ran (in normal and safe mode) Spybot S&D,nothing found
Ran winsockxpfix
Ran lspfix
Ran sfc scan
Cleared the cookies,cache,all offline files
Deleted all temp files from Administrator and other user accounts in safe mode
Checked all ip,dns,and dhcp information is accurate
Tried running ipconfig /flushdns
Tried running netsh Winsock reset
I'm completely at a loss,was working fine wednesday when I logged off and then thursday morning the modem was out and when I came home from work and the modem was back up I tried to log on and then this problem started.I have also tried connecting directly through the modem instead of the router and the same problem persists.Someone please help!! :sad:

Here is the Hijackthis log:
Logfile of HijackThis v1.99.1
Scan saved at 10:04:51 PM, on 10/5/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\AOL\1149396007\ee\AOLSoftware.exe
C:\Program Files\NetRatingsNetmeter\NetMeter\NielsenOnline.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Angel\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: CNavExtBho Class - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1149396007\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [NetMeter] C:\Program Files\NetRatingsNetmeter\NetMeter\NielsenOnline.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: Neverwinter Nights Registration.lnk = C:\NeverwinterNights\NWN\ereg\ATR1.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) -
O17 - HKLM\System\CCS\Services\Tcpip\..\{25BD7856-3DE3-4832-A6B3-EDCDBFC7BBC4}: NameServer =
O17 - HKLM\System\CS2\Services\Tcpip\..\{25BD7856-3DE3-4832-A6B3-EDCDBFC7BBC4}: NameServer =
O17 - HKLM\System\CS3\Services\Tcpip\..\{25BD7856-3DE3-4832-A6B3-EDCDBFC7BBC4}: NameServer =
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

dns microsoft:windows-nt-2000-xp web-server

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1 Year Discussion Span
Latest Post 18 Years Ago Latest Post by vinay_vs

Dani AI

Generated 7 Months Ago

Short diagnosis and focused checks based on the symptoms reported by and echoed by : when a machine can talk at the IP/ICMP level but browsers fail, HTTP(S) traffic is often being redirected, proxied, or blocked by something the pings don’t exercise. Common, high‑leverage targets that were not fully covered in the thread are the browser proxy settings, the hosts file, a local proxy/service listening on loopback, or an in‑OS network filter (LSP/driver) installed by security or third‑party software.

Quick isolation tests (run from an elevated command prompt):

nslookup example.com
tracert example.com
telnet example.com 80
netstat -ano | findstr /i "LISTEN :8080 :3128 :3129 127.0.0.1:80"
tasklist /FI "PID eq <pid_from_netstat>"

Interpretation notes: successful DNS (nslookup) + successful TCP connect to port 80/443 (telnet/connect) means the path is okay and the browser-level configuration (proxy/PAC/extension) is the likely blocker. If TCP connect fails while ping works, suspect a filtering device (router/ISP) or a packet/MTU problem.

Targeted remediation steps (ordered for quick wins):

Inspect browser/Windows proxy settings (Internet Options → Connections → LAN settings; Firefox Network Settings) and clear any proxy/PAC entries.
Open C:\Windows\System32\drivers\etc\hosts and verify no malicious redirects; back up before editing.
Use netstat/tasklist to find any local proxy process bound to loopback and disable/uninstall it if unwanted.
In Network Connections → adapter → Properties, temporarily disable non‑Microsoft components (web filters, monitoring drivers) to see if normal browsing returns.
Test the same laptop on a different network (phone hotspot) or boot a Linux live USB to separate OS issues from router/ISP problems.
If the issue persists after these checks, consider offline/rootkit scans (rescue media) or reinstalling the NIC driver / system restore.

Cautions: do not remove registry keys or drivers unless the owner/process is identified; keep backups. These steps narrow the failure layer quickly and point to either a local proxy/filter or an upstream device as the root cause.

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vinay_vs 0 Newbie Poster · Answer 1 · 2008-03-29T18:30:55+00:00

hey i am also experiencing the same problem..i can connect to the server but cant open any pages..when i ping the ip i get reply from the server..but no upload or download happening..is this the result of any intrusion??