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My computer has an icon that is a question mark and then turns into a prohibit sign. The message received is Your Computer is Infected. Critical System Error. I have not been successful in getting rid of this please help.

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Last Post by gerbil
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Here is my log from running HIJACKTHIS. What are my next steps.

Thank You!!

Logfile of HijackThis v1.99.1
Scan saved at 8:49:22 PM, on 6/2/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System\hppropty.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINNT\system32\wuauclt.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\shstat.exe
C:\Program Files\Common Files\Network Associates\TalkBack\tbmon.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn0\YTBSDK.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Nero Kids\My Documents\Hijackthis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.disneychannel.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {f7d40011-29bb-43eb-9c97-875ce89e9e36} - C:\WINNT\system32\hp100.tmp
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [HP LaserJet ToolBox] hppropty.exe
O4 - HKLM\..\Run: [DLCFCATS] rundll32 C:\WINNT\system32\spool\DRIVERS\W32X86\3\DLCFtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [SpywareBot] C:\Program Files\spywarebot\SpywareBot.exe -boot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZCxdm238YYUS
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install/installer.exe
O21 - SSODL: cholecyst - {ee2975b6-e8d5-405e-8448-8fe9590f6cfb} - C:\WINNT\system32\mzoeut.dll
O23 - Service: DLCFCustomerConnect - Unknown owner - C:\WINNT\system32\spool\DRIVERS\W32X86\3\\DLCFserv.exe
O23 - Service: dlcf_device - - C:\WINNT\system32\dlcfcoms.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe

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You have MyWebSearch Search Assistant - Go to Add/Remove programs and remove MyWebSearch Bar, MyWeb Search and Search Assistant.
You also have SpywareBot - it has a less than good reputation. Remove it, I think.
Remove also any pgm that looks like SpywareQuake.

Start hijackthis, select Scan Only, place checkmarks against all the entries listed below that still exist, and then press Fix Checked.
O2 - BHO: (no name) - {f7d40011-29bb-43eb-9c97-875ce89e9e36} - C:\WINNT\system32\hp100.tmp
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbar...p=ZCxdm238YYUS

==Download SmitfraudFix (by S!Ri) from http://siri.urz.free.fr/Fix/SmitfraudFix.zip
Extract the content (a folder named SmitfraudFix) to your Desktop.
- Open the SmitfraudFix folder and double-click smitfraudfix.cmd, select option #1 - Search [type 1 and Enter]; a text file will appear which lists infected files (if present). It will also create a log named rapport.txt in the root of your drive, eg: Local Disk C:.. Please paste the report in your next reply. DO NOT RUN OPTION 2 YET!!!

When you are finished reboot to normal Windows mode and send that Smitfraud log in,plus a fresh hijackthis log.

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I went to Add/remove programs and I did not find any of those items to delete. However, I did run hijackthis and SmitfraudFix. Below are the reports.

Hijackthis log...

Logfile of HijackThis v1.99.1
Scan saved at 1:25:00 PM, on 6/8/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System\hppropty.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Nero Kids\My Documents\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.disneychannel.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {f7d40011-29bb-43eb-9c97-875ce89e9e36} - C:\WINNT\system32\hp100.tmp
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [HP LaserJet ToolBox] hppropty.exe
O4 - HKLM\..\Run: [DLCFCATS] rundll32 C:\WINNT\system32\spool\DRIVERS\W32X86\3\DLCFtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [SpywareBot] C:\Program Files\spywarebot\SpywareBot.exe -boot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZCxdm238YYUS
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install/installer.exe
O21 - SSODL: cholecyst - {ee2975b6-e8d5-405e-8448-8fe9590f6cfb} - C:\WINNT\system32\mzoeut.dll
O23 - Service: DLCFCustomerConnect - Unknown owner - C:\WINNT\system32\spool\DRIVERS\W32X86\3\\DLCFserv.exe
O23 - Service: dlcf_device - - C:\WINNT\system32\dlcfcoms.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe

SmitFraudfix log report Rapport

SmitFraudFix v2.192

Scan done at 13:41:50.79, Fri 06/08/2007
Run from C:\Documents and Settings\Nero Kids\Desktop\SmitfraudFix
OS: Microsoft Windows 2000 [Version 5.00.2195] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» Process

C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System\hppropty.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINNT\system32\wuauclt.exe
C:\WINNT\notepad.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINNT\system32\msiexec.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINNT\system32\cmd.exe

»»»»»»»»»»»»»»»»»»»»»»»» hosts


»»»»»»»»»»»»»»»»»»»»»»»» C:\


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINNT


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINNT\system


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINNT\Web


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINNT\system32

C:\WINNT\system32\mzoeut.dll FOUND !
C:\WINNT\system32\ot.ico FOUND !
C:\WINNT\system32\simpole.tlb FOUND !
C:\WINNT\system32\stdole3.tlb FOUND !
C:\WINNT\system32\ts.ico FOUND !
C:\WINNT\system32\1024\ FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Nero Kids


»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Nero Kids\Application Data


»»»»»»»»»»»»»»»»»»»»»»»» Start Menu


»»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\NEROKI~1\FAVORI~1


»»»»»»»»»»»»»»»»»»»»»»»» Desktop


»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files

C:\Program Files\Security Toolbar\ FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
"cholecyst"="{ee2975b6-e8d5-405e-8448-8fe9590f6cfb}"

»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


»»»»»»»»»»»»»»»»»»»»»»»» Winlogon.System
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"System"=""


»»»»»»»»»»»»»»»»»»»»»»»» Rustock

»»»»»»»»»»»»»»»»»»»»»»»» DNS

Description: ASIX AX88172 Based USB2-LAN Adapter
DNS Server Search Order: 68.2.16.25
DNS Server Search Order: 68.2.16.30
DNS Server Search Order: 68.6.16.30

HKLM\SYSTEM\CCS\Services\Tcpip\..\{3BFC6E17-60F1-410D-A2B2-268CE9EE9936}: DhcpNameServer=68.2.16.25 68.2.16.30 68.6.16.30
HKLM\SYSTEM\CS1\Services\Tcpip\..\{3BFC6E17-60F1-410D-A2B2-268CE9EE9936}: DhcpNameServer=68.2.16.25 68.2.16.30 68.6.16.30
HKLM\SYSTEM\CS2\Services\Tcpip\..\{3BFC6E17-60F1-410D-A2B2-268CE9EE9936}: DhcpNameServer=68.2.16.25 68.2.16.30 68.6.16.30
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=68.2.16.25 68.2.16.30 68.6.16.30
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=68.2.16.25 68.2.16.30 68.6.16.30
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=68.2.16.25 68.2.16.30 68.6.16.30


»»»»»»»»»»»»»»»»»»»»»»»» Scanning for wininet.dll infection


»»»»»»»»»»»»»»»»»»»»»»»» End

0

Did you actually do this bit?
Start hijackthis, select Scan Only, place checkmarks against all the entries listed below that still exist, and then press Fix Checked.
O2 - BHO: (no name) - {f7d40011-29bb-43eb-9c97-875ce89e9e36} - C:\WINNT\system32\hp100.tmp
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbar...p=ZCxdm238YYUS

No? Well, add these to the list, and fix them all now:

O4 - HKLM\..\Run: [SpywareBot] C:\Program Files\spywarebot\SpywareBot.exe -boot
O21 - SSODL: cholecyst - {ee2975b6-e8d5-405e-8448-8fe9590f6cfb} - C:\WINNT\system32\mzoeut.dll

Now run the clean option with smitfraudfix:-
- Disconnect from the net
- Check that a Restore point has been made.
- Go into safe mode.
- Start Smitfraudfix as before and press 2, Enter.
You will be prompted: "Registry cleaning - Do you want to clean the registry?"; answer Y and Enter [which will remove the desktop background and clean registry keys associated with the infection].
The tool will next check if wininet.dll is infected- if it is you will be prompted to replace the file ; type Y and press "Enter".
Reboot into normal Windows and post here the text file which will appear on your screen, along with a new HT log.
You may also have to restore your desktop background...
If so, go Start >run, type regedit and <enter>. Navigate to this key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System
Please export that key: in the left pane highlight system with a lclick, go File, export... , save as bluewall with file type .txt. Close regedit and post that txt file.

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