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After I have sucessfully connected to the internet, IE doesn't want to start. I know it is not a network problem because i can chat on msn and get my e-mails on outlook. Here is the hijack this results after the scan. If someone could help me I would be very grateful thank you.

Logfile of HijackThis v1.98.1
Scan saved at 22:24:39, on 04-08-03
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSGLOOP.EXE
C:\PROGRAM FILES\FICHIERS COMMUNS\SYMANTEC SHARED\CCSETMGR.EXE
C:\PROGRAM FILES\FICHIERS COMMUNS\SYMANTEC SHARED\CCEVTMGR.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\MSG32.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
C:\WINDOWS\SYSTEM\3dmoused.exe
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\DELFIN\PROMULGATE\PGMONITR.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\FICHIERS COMMUNS\SYMANTEC SHARED\CCAPP.EXE
C:\PROGRAM FILES\LYCOS\IEAGENT\LOADER.EXE
C:\WINDOWS\TEMP\7M1.EXE
C:\PROGRA~1\NETROPA\ONSCRE~1\OSD.EXE
C:\PROGRAM FILES\N-CASE\MSBB.EXE
C:\PROGRAM FILES\INTERNET OPTIMIZER\OPTIMIZE.EXE
C:\PROGRAM FILES\ALCATEL\SPEEDTOUCH USB\DRAGDIAG.EXE
C:\PROGRAM FILES\ASSISTANTINTERNET\SMARTBRIDGE\MOTIVESB.EXE
C:\PROGRAM FILES\MSN APPS\UPDATER\01.02.0002.1001\FR-CA\MSNAPPAU.EXE
C:\PROGRAM FILES\MICROSOFT MONEY\SYSTEM\REMINDER.EXE
C:\WINDOWS\RunDLL.exe
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\PROGRAM FILES\MSWORKS\CALENDRIER\WKCALREM.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\PROGRAM FILES\ASSISTANTINTERNET\BIN\MPBTN.EXE
C:\PROGRAM FILES\SYMPATICO\GESTIONNAIRE D'ACCèS\APP\ENTERNET.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\BUREAU\HIJACK\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.sympatico.ca/ie-recherche.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www1.sympatico.ca
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sympatico.ca/accueilpage.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.couldnotfind.com/search_page.html?&account_id=144440
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.msn.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer fourni par Sympatico
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.;;<local>
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
F1 - win.ini: run=hpfsched
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: TwaintecObj Class - {000020DD-C72E-4113-AF77-DD56626C6C42} - C:\WINDOWS\TWAINTEC.DLL
O2 - BHO: IE Agent - {00000000-0000-0000-0000-000000000221} - C:\PROGRA~1\LYCOS\IEAGENT\CSIE.DLL
O2 - BHO: BHObj Class - {F7F808F0-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\NEM218.DLL
O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\WINDOWS\NEM219.DLL
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.0002.1001\FR-CA\MSNTB.DLL
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.0002.1001\en-xu\stmain.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.0002.1001\FR-CA\MSNTB.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM\HPScanFix.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [Primax 3-D Mouse] 3dmoused.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [KAZAA] C:\PROGRAM FILES\KAZAA\KAZAA.EXE /SYSTRAY
O4 - HKLM\..\Run: [PromulGate] "C:\Program Files\DelFin\PromulGate\PgMonitr.exe"
O4 - HKLM\..\Run: [MediaLoads Installer] "C:\Program Files\DownloadWare\dw.exe" /H
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ClrSchLoader] \Progra~1\Lycos\IEagent\Loader.exe
O4 - HKLM\..\Run: [7m1] C:\WINDOWS\TEMP\7M1.EXE
O4 - HKLM\..\Run: [msbb] c:\program files\n-case\msbb.exe
O4 - HKLM\..\Run: [systray] C:\WINDOWS\SYSTEM\A.EXE
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [ALCHEM] C:\WINDOWS\ALCHEM.exe
O4 - HKLM\..\Run: [gxez] C:\WINDOWS\gxez.exe
O4 - HKLM\..\Run: [onds marinsF] C:\WINDOWS\SYSTEM\onds marinsF.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ASSIST~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [msnappau] "c:\program files\MSN Apps\Updater\01.02.0002.1001\fr-ca\msnappau.exe"
O4 - HKLM\..\RunServices: [TweakIco] c:\hp\support\tweakico.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Fichiers communs\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKLM\..\RunServices: [ccSetMgr] "c:\Program Files\Fichiers communs\Symantec Shared\ccSetMgr.exe"
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [EncMonitor] C:\Program Files\Encompass\Monitor.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] c:\windows\SYSTEM\mstask.exe
O4 - HKCU\..\Run: [Reminder] C:\Program Files\Microsoft Money\System\reminder.exe
O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
O4 - HKCU\..\Run: [MsnMsgr] "c:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Rappels du Calendrier Microsoft Works.lnk = C:\Program Files\MSWorks\Calendrier\WKCALREM.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Startup: Assistant Internet.lnk = C:\Program Files\AssistantInternet\bin\matcli.exe
O8 - Extra context menu item: Bloquer cette publicité... - C:\PROGRAM FILES\AVANT BROWSER\AddToADBlackList.htm
O8 - Extra context menu item: Bloquer ce serveur... - C:\PROGRAM FILES\AVANT BROWSER\AddAllToADBlackList.htm
O8 - Extra context menu item: Rechercher avec Google... - C:\PROGRAM FILES\AVANT BROWSER\Search.htm
O8 - Extra context menu item: Surligner - C:\PROGRAM FILES\AVANT BROWSER\Highlight.htm
O8 - Extra context menu item: Ouvrir tous les liens de la page... - C:\PROGRAM FILES\AVANT BROWSER\OpenAllLinks.htm
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\Program Files\MSN Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\Program Files\MSN Messenger\MSMSGS.EXE
O11 - Options group: [Accessibilité] Accessibilité
O14 - IERESET.INF: START_PAGE_URL=http://www.sympatico.ca/accueilpage.html
O16 - DPF: {E6A3C1E2-F792-483E-9133-596215172BE9} (AcceptLang Class) - http://runonce.msn.com/setacceptlang.cab
O16 - DPF: {683DFF0F-331F-44D2-B69B-46D7BFB58F32} (VacPro.canada_ver3) - http://www.advnt01.com/dialer/canada_ver3.CAB
O16 - DPF: Win32 Classes - file://c:\windows\Java\classes\win32ie4.cab

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Last Post by crunchie
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Uninstall Kazaa & then run Kazaabegone from here. to clear out the remnants.

Clear out your Temporary internet files and other temp files.
Go to Start > Settings > Control Panel >Internet Options.
Under the General tab click the Delete temporary internet files,
delete all Offline content as well. Clear out Cookies.

Also, go to Start > Find/search > Files or folders > in the named box, type: *.tmp and choose Edit > select all -> File > delete.

Empty/delete the entire contents of the C:\Windows\temp folder and C:\temp folder, if you have one. (Contents but not the folder itself.)

This one too if Win2K or XP.
C:\Documents and Settings\username\Local Settings\Temp\

Empty the Recycle Bin.

Download CWShredder from here & run it. Select the fix button & it will fix everything related to CoolWebSearch that is stored in it's database. Close ALL windows, including Iinternet Explorer, before running CWShredder. Reboot.

To help prevent this from happening again, install the patches for the vulnerabilities that this hijacker exploits by going here for your critical updates.

Download & instal Adaware from here
& update it before scanning.
In settings under 'scanning,' have it set to
'scan within archives,'
'scan active processes,'
'scan registry,'
'deepscan registry'
'scan my IE Favourites for banned URL's,'
'scan my host's file.'
In 'tweaks' under 'scanning engine' set it to 'unload recognised processes during scanning.'
Also in 'tweaks' under 'cleaning engine' set it to 'Automatically try to unregister objects prior to deletion' & 'let Windows remove files in use at next reboot.'
Select 'activate in-depth scan' before starting scan.
When the scan is finished select 'next.'
Remove what it finds by placing a check in the box to the left of the object. Reboot

Download & instal Spybot S&D from here. Update it before scanning.
After the scan is complete, have spybot fix everything marked RED.
On the page that first opens when you start Spybot there is an option to immunise, you should do this. In the immunise section there is also a link to download Spywareblaster. This program will prevent the install of bad activex controls that it has knowledge of. Download that & you can keep it updated by selecting the same link that you use to download it.

Reboot after doing this & post another log please.

This topic has been dead for over six months. Start a new discussion instead.
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