Member Avatar for chopez

Hello All, I ran Mcafee and its says I have the New Win32 virus (sigh) and it cannot be fixed. PLEASE help me

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  • Latest Post Latest Post by crunchie

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A short summary and focused next steps for the "New Win32" detection reported by . Earlier replies by and cover in-place scanning and an on-demand tool. When a scanner reports a persistent detection that it cannot remove, follow a small, ordered plan that separates evidence gathering from aggressive removal so data and diagnostics are preserved.

First, capture the exact detection details reported by McAfee (full detection name, file path, and timestamp) and preserve any quarantined item or log entry. A cross-check with an independent, offline scanner can show whether the item is active before Windows loads; a bootable rescue scanner is the recommended approach for that stage ( is one maintained option). Offline scans avoid a running malware process hiding itself.

Second, use a second-opinion, on-demand scanner and a file-analysis service to confirm whether the file is malicious or a false positive. A reputable anti-malware product can find things the resident AV missed; submitting the file or its hash to a multi-engine scanner such as VirusTotal gives a broader view of detections. If manual submission is not possible, collect a SHA256/MD5 hash and report that to vendors for analysis.

Third, keep personal files backed up (avoid backing up executables) and collect diagnostic logs if further help is required. If detection persists despite offline and second-opinion scans, consider escalating to the AV vendor for a sample review or moving to a repair/install decision. When removal steps are uncertain, a clean OS reinstall is the safest final option for infected systems.

Notes: tie in the file-path question raised by (that information is critical for analysis) and the scanning suggestions mentioned by ; preserve logs and hashes before attempting destructive fixes.

Recommended Answers

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Member Avatar for Member #127113

Update your Virusscan and run scan in safe mode.

Member Avatar for chopez

Update your Virusscan and run scan in safe mode.

Hello, I do it but I have the virus yet.

Member Avatar for Member #127113

In which file name and path it shows virus detection..go to start>type msconfig and press ok. This will lauchs the Configuration utility. Go to the startup tab and look for that virus path if its there uncheck it and restart your system and then start scan.
Or
If you know the name of that virus file press alt+ctrl+del and end that process immediatly and scan for virus. You can also quarantine the virus and delete it manualy.

Member Avatar for crunchie

Please download and install

  • Close all other Applications Select language click Ok
  • Click I Agree
  • Click next
  • Click Install
  • Click Finish
  • Wait and AVG antispyware will open to the main screen automatically.
  • Wait again a few minutes and AVG antispyware Should Auto update itself. If it doesn't click update at top of screen.
  • It is very important that you get updated
  • When updating has finished. Close AVG antispyware.

If you have an "always on" connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode.

  • Next, please reboot your computer in Safe Mode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  • Instead of Windows loading as normal, a menu should appear use arrow up to highlight
  • Select the first option, to run Windows in Safe Mode hit enter.
  • For additional help in booting into Safe Mode, see the following site: HERE

    You MUST manage to get into Safe Mode for the fix to work.

Make sure to close all open windows/programs/folders. Have nothing else open while AVG antispyware performs its scan!

  • Run AVG antispyware.
  • Click on scanner at top of AVG antispyware screen.
  • Click on Settings.
  • Under How to Act click on Recommended Action and choose Quarantine.
  • Under How to scan all boxes should be selected.
  • Under Possibly unwanted software all boxes should be selected.
  • On right side under Reports: click on Do not automatically generate report after every scan.
  • Under What to scan select scan every file.
  • Click On scan Tab.
  • Click on Complete system scan.
  • Let the program scan the machine It can take awhile give it time.
  • When scan has finished at bottom of screen click Apply all Actions.
  • Click Save report
  • Click Save Report as (Save as window's screen should pop up.)
  • Click desktop.
  • Click Save.
  • Exit AVG antispyware.

Reboot back to normal mode.
Post the log here.

Download HijackThis from here. Download it to your desktop and NOT a temporary folder.
Start HJT & press the "Do a system scan and save a log file" button. When the scan is finished a window will pop up giving you the option of where to save it. Save it to desktop where it is easy to access. Open the log file and copy the entire contents of the file & paste it into the body of your post. DO NOT FIX ANYTHING YET. Most of what is there is necessary for the running of your system.

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