Member Avatar for Ehart

I am getting a line that starts my emails off that reads
" Clean DocumentEmail false false false "

Now, I understand that this is an XML error where a tag is most likely
missing, but
1. i do not know what that tag is
2. i dont even know how to find the XML text

this problem is occuring when i send a reply message and it is received by a
blackberry device.
Its not happening every time though.

I understand replying in Plain Text format is possibly one way of stopping
this message from occuring, (opposed to rich text or HTML) but i would really like to know
if there is another way to fix this aside from reinstalling (which i dont
even think will help.)

  • 2 Contributors
  • 2 Replies
  • 97 Views
  • 6 Hours Discussion Span
  • Latest Post Latest Post by Ehart

Dani AI

Generated

This is most consistent with Office/Word HTML metadata being exposed by the BlackBerry path rather than a random missing XML tag. Outlook 2007 (Word as the HTML editor) inserts small Office-specific XML blocks and conditional comments into message HTML. If a gateway or device strips the comment markers or mangles the HTML, that embedded XML can show up as visible text at the top of a reply.

How to confirm:

  1. Save the sent reply as an HTML file from Sent Items and open it in a plain text editor.
  2. Look for Office/Word artifacts (embedded <xml> blocks, namespace prefixes such as o: or w:, or conditional comments like [if gte mso]).
    Finding those proves the markup was added by Outlook/Word and is being exposed by the delivery/display path.

Practical fixes and workarounds:

  • Remove Word-generated markup from signatures and pasted content by recreating signatures in Outlook (paste as unformatted text) or editing the HTML in Notepad so no Office XML remains.
  • Compose replies in plain-text or use "filtered" HTML so Word does not insert extra XML.
  • Test by sending the same reply to webmail or another device to determine whether the BlackBerry gateway/device is altering output; updating BlackBerry software or the carrier gateway often resolves such rendering bugs.

As reported this happens on replies and suggested a BlackBerry handling issue, the diagnostic save-and-inspect step above will show whether the sender (Outlook/Word) or the receiver/gateway is responsible and guide whether to strip Word HTML or pursue a device/gateway update.

Recommended Answers

All 2 Replies

Member Avatar for jbennet

the blackberry probably just doesnt support XML. I get similar errors on my PDA

Member Avatar for Ehart

It does.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.