Member Avatar for thanakar

Last night I had my system hang up while trying to reboot so I did a forced shut-down. Now whenever I try to use either IE6 or FF3 both crash upon startup wich an handling exception error. I can still use IE6 by just moving the error popup to the side but firefox forces me to quit or restart (and it just crashes again on restart).

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  • Latest Post Latest Post by sittas87

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As described, a forced shutdown was followed by both IE6 and Firefox 3 crashing on startup. and rightly pointed toward restore/reinstall as options. Before taking those steps, run focused diagnostics to find the root cause — a shared Windows component, a corrupted user profile, or a third-party extension is much more likely than simultaneous, unrelated browser bugs.

Try these targeted checks first:

  • Open Event Viewer (eventvwr.msc) and inspect the Application log for the crash entries. Record the faulting module name, exception code (for example 0xc0000005) and the timestamp — those three values are the most useful.
  • Start browsers with extensions disabled: iexplore.exe -extoff and firefox.exe -safe-mode. If they run, disable or remove add-ons/profiles rather than reinstalling immediately.
  • Test under a clean user: create a new Windows account and launch the browsers there to rule out a profile-level problem.
  • Run filesystem and system-file checks: chkdsk /f and sfc /scannow (note: XP may require the install CD; use DISM on newer Windows).

Other useful steps and cautions:

  • Do a full malware scan with an up-to-date scanner (Malwarebytes or similar). Corruption from a forced shutdown can expose latent infections.
  • If Event Viewer shows an access violation, temporarily test Data Execution Prevention exceptions (System Properties -> Advanced) rather than editing the registry.
  • Update or roll back the display driver; GPU driver bugs can cause render-time exceptions in both browsers.
  • For Firefox, test a fresh profile via firefox.exe -ProfileManager and back up places.sqlite (bookmarks) before making changes.

When posting back, include the Event Viewer faulting module, exception code, and whether safe-mode and a new user account reproduced the crash. If diagnostics point to irreparable system-file corruption, back up profiles/bookmarks and proceed with a clean reinstall or system restore as a last resort. Consider moving off IE6 (obsolete) to a modern browser/OS for security and stability.

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Member Avatar for The Dude

Welcome to the site..

Have you tried to do a system restore to when things were working fine?? (You'll most likely have to re-install FF3 as its entries will be gone from the reg)

Good luck!

Member Avatar for sittas87

youre best bet is to reinstall youre browser/s preferably one firefox if all works fine that reinstall the other browser IE if needed.

cheers

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