Member Avatar for AMAR

I M unable 2 OPEN MESSAGES from my MSN Hotmail.
INBOX opens with all messages displayed but cannot open a single message from INBOX.
When I HIT the cursor on any message the bottom line appears as follows :
javascript:G('/cgi-bin/getmsg?msgMSG1072618043.2&start=667466&len=10814&msgread=1&imgsafe=y
Shall appreciate solution ASAP!!!!!!!!!!

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  • Latest Post Latest Post by lisalin

Dani AI

Generated

Short expert summary and practical fixes (builds on answers from , , and others)

This is almost certainly a client-side JavaScript failure in the browser (not a Java/JRE problem). The Hotmail/Outlook web UI used clickable links that call browser-side script to open a message; if the browser will not run that script the clicks do nothing. Java (the JRE) is a different technology and usually will not affect in‑page JavaScript. (developer.mozilla.org)

Quick troubleshooting steps (in order of ease and likelihood)

  1. Make sure scripting is enabled in Internet Explorer / the browser security zone (Tools → Internet Options → Security → Custom level → Scripting / Active scripting = Enable). After changing settings, restart the browser. (support.microsoft.com)

  2. If enabling scripting does not help, the system JavaScript engine could be damaged or unregistered. Re-register the MS scripting DLL from an elevated command prompt and restart the browser:

    regsvr32 jscript.dll

    (Requires administrator rights; reboot IE after running this.) (learn.microsoft.com)

  3. Test with add-ons disabled and/or a different modern browser (Chrome, Firefox, Edge) and with any script-blocking toolbars or security suites temporarily turned off. Clearing cache or resetting IE advanced settings is also a common fix. If the webmail still fails, try the modern Outlook.com interface as Hotmail was migrated into Outlook—older, script‑heavy pages may require an up‑to‑date browser. (support.microsoft.com)

Notes and context from the thread

  • suggested installing the Sun JRE; that rarely helps for this symptom because the browser must execute JavaScript, not Java applets. ’s observation that Opera sometimes worked is consistent with differences between browser engines and how they handle scripting and fallbacks. If the above steps do not restore message-opening, the next diagnostics are: exact browser name/version, security-zone settings, any script error text shown, and whether the failure occurs in multiple browsers or only IE.

Recommended Answers

All 7 Replies

Member Avatar for TallCool1

I M unable 2 OPEN MESSAGES from my MSN Hotmail.
INBOX opens with all messages displayed but cannot open a single message from INBOX.
When I HIT the cursor on any message the bottom line appears as follows :
javascript:G('/cgi-bin/getmsg?msgMSG1072618043.2&start=667466&len=10814&msgread=1&imgsafe=y
Shall appreciate solution ASAP!!!!!!!!!!

Sound like Java is broken. Go to the Sun Java Download page. Go to Download J2SE v 1.4.2_03 and click on the download link under JRE. After saying "accept" to the license agreement, Click on the "continue" button. I recommend the Windows Offline Installation version. I think installing the Sun Java JRE will fix things.

Member Avatar for crunchie

Make sure that you uninstall any other versions of java that are installed first.

Member Avatar for TallCool1

Make sure that you uninstall any other versions of java that are installed first.

It can be directly inferred from the original post that there are no "other versions of java" to uninstall, as Windows comes with the MS JVM, which can be disabled, but not uninstalled. It doesn't hurt to check, but don't be surprised if you find nothing.

Member Avatar for crunchie

I stand corrected. Should have put *may be* installed.
But then again, how long have javascript & java been related??
I use hotmail & access it with my Opera browser with Java disabled & everything works fine. :cheesy:

Member Avatar for smurfy_gal

I am having the same problem as this guy, unable to open messages from my hotmail account -
I have read something that said that Microsoft VM is to be discontinued at of 6 Jan 2004, that the license between Sun Java and Microsoft has ceased, some bla, bla politic's, I have disabled all of the Microsoft VM and download the Sun Java thing that was mentioned and that still has not fixed the problem for me???? - any other suggestions, ps.......did install the Sun Java machine work for you Amar????????

Member Avatar for xxkcxx

hi i unable to access my hotmail inbox. the only things which is reponsive is the delete command. when i click others function bar it, the bottom left would show error on page or javascript:;

i have reinstall the java VM as seem in the forum but still no use..
pls advise :o(

Member Avatar for lisalin

en
me too !!

<snip fake sig>

Edited by jbennet because: &lt;snip fake sig&gt;
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