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Pavilion froze up then I turned it off, then back on. After that I could no longer connect to the internet. I know my internet connection is fine because all of my wireless products are working fine. I was told by an HP tech that it was probably my operating system was corrupt. Can anyone tell me if this issue is self repair capable or do I need to let someone with more pc savvy look at it?? (also, tell me if I should be posting in a different forum) Thanks!!!

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Short expert summary and checklist for the Vista error you reported (Connection status unknown + "The Dependency Service or Group failed to start"). That message means a service the network stack depends on failed to start (Error 1068). Typical suspects are Network Location Awareness (NlaSvc), Network List/Store services, DHCP Client, RPC and related system services — check service dependencies first because the root failure lives there, not in the wireless adapter itself. (learn.microsoft.com)

Immediate, low-risk triage (do these in order): boot Safe Mode with Networking to see whether Windows can bring up networking without third‑party drivers; open Services (services.msc), locate the network-related services (NlaSvc, Network List Service/netprofm, Network Store Interface, DHCP Client, Remote Procedure Call, Windows Event Log) and check the Dependencies tab for the failing service; try to start any stopped dependency and note the exact error code shown in Services/Event Viewer (eventvwr.msc). If networking works in Safe Mode the problem is most likely a driver or third‑party conflict. (learn.microsoft.com)

Repair commands that often fix dependency/network failures (run in an elevated Command Prompt, then reboot):

sfc /scannow
netsh winsock reset
netsh int ip reset resetlog.txt
ipconfig /flushdns
ipconfig /release
ipconfig /renew

Run sfc /scannow first to repair corrupt system files, and use the netsh commands to rebuild Winsock and the TCP/IP stack if Winsock or TCP/IP are damaged. The corresponding Microsoft guidance covers these tools and the order to try them. (support.microsoft.com)

Because the machine froze before this started, follow ’s instinct to check disk and hardware health: run chkdsk c: /f (schedule at reboot if required), inspect SMART (or use a small utility) and review System logs for disk-related EventIDs. If SFC/CHKDSK report unrecoverable corruption or SMART shows failing sectors, drive replacement and a fresh OS install may be required (keep the Vista disc or recovery media handy). Note Vista is out of support (extended support ended April 11, 2017) — consider upgrading to a supported OS after recovery. (learn.microsoft.com)

Summary tie‑in to thread posts: correctly flagged that Vista updates have at times produced "Local only" symptoms — the resets and SFC steps above address that scenario — and ’s hardware-sanity check remains good advice if the software fixes don’t stick. If services show “Access denied” or file-not-found errors when you try to start a dependency, capture the exact Event Viewer text; that will point to whether a repair install or hardware swap is needed. (learn.microsoft.com)

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Member Avatar for Rickytickyfly

The error reads ......Connection status unknown nThe Dependency Service or Group failed to start

Member Avatar for Rickytickyfly

Vista Home Premium OS by the wayye

Member Avatar for Rik_

Vista is a very unreliable operating system at the best of times, I very much doubt an automated repair will work on it, besides, a computer doesn't freeze up without a good reason.

The first thing you need to do is test the hard drive to see if is in good shape or not. Hdtune which can be found with google will tell you if your hard drive is ok or not.

If it passes a full test without any bad sectors then I can advise you on what to do next. If it comes up with bad sectors then replacing it is your one and only option. If you have to replace it then you will need your Vista install disk to install it as a new hard drive will be blank.

Member Avatar for rch1231

Hello,

There is an update for Vista out there that sets your network connection to Local Only. If you open Network and Sharing center and look at the connection check to see if it says Local Only Nettwork right above the connection.

If so the link below is to ATT suport page tha tells you how to fix it.

http://www.att.com/esupport/article.jsp?sid=KB92052&cv=820#fbid=2TNIBlRlPEX

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